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Comed Customer Service Jobs (NOW HIRING)

ComEd

Sr Business Program Manager

Maywood, IL · On-site

Travel across ComEd territory as needed and report to office per business requirements. * Work ... operations, customer service, transmission and substation, distribution system operations ...

ComEd

Supervisor New Business-Rockford, IL

Lombard, IL · On-site

... Services to ensure timely meter installation in support customer satisfaction and Revenue Management. Minimum Qualifications * 4-7 years internal utility company experience (e.g., ComEd, PECO), or ...

Delmarva Power & Light Co.

$54K - $68K/yr

... service ... We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ...

ComEd

Engineering Design Tech

Libertyville, IL · On-site

... ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power ... May respond to customer needs for service by evaluating standard versus required facilities in ...

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Comed Customer Service information

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How much do comed customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for comed customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a ComEd customer service representative?

ComEd customer service representatives are professionals who assist customers of ComEd, the electric utility company, with a variety of needs. They handle inquiries about billing, service outages, account management, and new service requests. Their role involves resolving customer issues, providing information about energy usage and programs, and ensuring a positive experience for all customers. Representatives may work via phone, email, or online chat, and are trained to handle a wide range of customer concerns efficiently.

What skills and qualifications are needed to thrive as a ComEd customer service representative?

To thrive as a ComEd Customer Service Representative, you need strong communication skills, problem-solving abilities, and basic knowledge of utility services, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and billing platforms is commonly required. Patience, empathy, and conflict resolution skills help representatives handle a variety of customer needs and concerns effectively. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining ComEd’s reputation.

How does a ComEd customer service representative typically collaborate with other departments to resolve customer issues?

ComEd Customer Service Representatives often work closely with teams in billing, field operations, and technical support to resolve customer inquiries efficiently. When a customer reports an outage or billing discrepancy, representatives coordinate with the relevant department to track progress and provide timely updates to the customer. This collaborative approach ensures that complex issues are addressed comprehensively and that customers receive accurate information. Building strong communication skills and a clear understanding of internal processes is essential for success in this role.

What is the difference between Comed Customer Service vs Comed Meter Reader?

AspectComed Customer ServiceComed Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; ability to read meters accurately
Work EnvironmentOffice settings and customer locationsOutdoor, fieldwork at various locations
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction rolesField technician roles

Comed Customer Service primarily involves assisting customers with billing, service inquiries, and account management in an office or call center environment. In contrast, Comed Meter Readers work outdoors, physically reading utility meters at customer locations. Both roles are essential in the utility industry but differ in work environment, responsibilities, and required skills.

How do I get a job as a Comed customer service representative?

To become a Comed customer service representative, applicants should typically apply through the company's careers website or job portals, ensuring they meet the minimum requirements such as high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with customer service tools; some positions may require prior experience in customer support or utility services. Preparing a professional resume and demonstrating strong interpersonal skills can improve chances of selection.
More about Comed Customer Service jobs

What cities are hiring for Comed Customer Service jobs?

Cities with the most Comed Customer Service job openings:

What states have the most Comed Customer Service jobs?

States with the most job openings for Comed Customer Service jobs include:

What are popular job titles related to Comed Customer Service jobs?

For Comed Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Comed Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr Regulatory Specialist (Regulatory Strategy)-Oakbrook Terrace. IL

Chicago, IL • On-site

ComEd
Utilities • 10K+ employees
Learn more about ComEdexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

ComEd rating

8.6

Company rating: 8.6 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Regulatory Strategies & Solutions
  • Evaluate and analyze business and strategic issues that are impacted by the state and federal regulatory and legislative environment as directed by management. Support development of quantitative and/or qualitative analyses to formulate comprehensive business plans in support of executive management decision-making. Act as an expert resource in working with other ComEd personnel to achieve favorable resolution of issues. Provide consultation to other functional areas within the Company to ensure actions are consistent with long-term strategies and are in compliance with current regulation.

Primary Duties
  • Accountability Regulatory Policy
  • Administer the company's records and information management and commitments tracking initiatives to ensure the company adheres to internal and external requirements. Provide guidance and support to the business on best practices for tracking, storage, retention, retrieval and destruction of physical records and documents consistent with corporate policy, state and federal regulatory requirements, and other agency guidelines. Support best practices in commitment tracking reporting, documentation and maintenance and records and information management. Provide support for compliance to any data privacy and data sharing policy and/or program (75%)
  • Assist with data analysis for specific segments of regulatory filings and/or audits. Prepare analysis for strategic options to facilitate timely cost recovery through the generation of regulated revenue. Provide data and supporting analyses in the development of rate filings, including responses to information requests. (35%)
  • Assist with accounting, tax, financial, economic and other quantitative and qualitative analyses of regulatory matters. Responsibilities include research, analysis, monitoring and the preparation of appropriate written and oral reports for management (25%)
  • Provide data and support for the preparation of written testimony, regulatory audits and post-filing implementation requirement activities. (20%)
  • Support and monitor regulatory hearings, proceedings and meetings. Assist in the analyses of accounting and financial impacts on the company of potential outcomes. Assist with preparation of appropriate reports to management identifying issues and suggesting appropriate actions to address issues raised by commission decisions and rule making.Regulatory Compliance (20%)
  • Provide support to the other functions within Regulatory Compliance.Provide support to the Regulatory Policy & Strategy business unit as emerging projects and issues arise. (100%)

Job Scope
  • Regulatory Policy
  • This position has a direct impact on the utility's ability to successfully implement its regulatory strategy for revenue generation, cost recovery and earnings protection.
  • The position has significant internal interrelationships. Key internal relationships include regulatory, finance, accounting, treasury, and legal, as well as other operational and support groups within ComEd and Exelon Business Services Company. The position requires an ability to work effectively in cross-functional teams to provide support for various company initiatives. In addition, the individual is regularly called upon to provide data and analyses to company personnel with regards to complex regulatory issues.
  • The position requires that it be a trusted and reliable conduit of information to, and feedback from, the regulatory areas that impact the Company. In doing so, the position may interface with regulatory staff and external consultants requiring cooperation, tact, diplomacy and excellent judgment to further the company's credibility, image and business objectives.
  • Work is complex in nature, and involves both technical and creative skills and an attention to detail, in order to quickly assimilate and implement new regulatory concepts under tight time constraints. At certain points in time, the position requires extended hours to prepare regulatory filings.
  • Generally operates with minimal supervision.
  • Regulatory Compliance
  • This position has a direct impact on the utility's ability to successfully implement its regulatory compliance strategy.
  • The position will interact with virtually every department within ComEd. It will also work regularly with the Office of Corporate Governance within Exelon Business Services Company. The position requires an ability to work effectively in cross-functional teams to provide support for various compliance initiatives.
  • The position requires that it be a trusted and reliable conduit of information to, and feedback from, the compliance areas that impact the Company. In doing so, the position may interface with regulatory staff and external consultants requiring cooperation, tact, diplomacy and excellent judgment to further the company's credibility, image and business objectives.

Minimum Qualifications
  • BS or BA in a quantitative field such as Business, Economics, Finance, Accounting or Engineering, OR in lieu of bachelor's degree, 6-9 years of related business experience.
  • Five or more years electric and/or gas utility experience, primarily in the regulatory, rates, accounting, financial, or strategic planning areas.

Preferred Qualifications
BA or BS in any relevant field
Advanced degree in Accounting, Finance, Business, Economics, Law, or Public Policy;
Seven or more years of utility experience with five or more years' experience with regulatory filings.
Benefits
  • Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $84,800.00/Yr. - $116,600.00/Yr.
  • Annual Bonus for eligible positions: 15%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

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About ComEd

Sourced by ZipRecruiter

ComEd began as the Western Edison Light Company, one of several companies owned by inventor and researcher Thomas Edison. In July 1892, another Edison employee moved to Chicago to run Edison's local company, Chicago Edison. Sam Insull had a sharp business mind and eagerly increased his knowledge of electricity. Through improved marketing and increased demand for electric lighting, Commonwealth Edison was born in September 1907. ComEd is a unit of Chicago-based Exelon Corporation, a Fortune 100 energy company with approximately 10 million electricity and natural gas customers. ComEd powers the lives of more than 4 million customers across northern Illinois, or 70 percent of the state’s population. ComEd's service territory borders Iroquois County to the south (roughly Interstate 80), the Wisconsin border to the north, the Iowa border to the west and the Indiana border to the east.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1907

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