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Comcast Xfinity Jobs in Michigan (NOW HIRING)

Comcast

Retail Sales Consultant

Grandville, MI · On-site

$15/hr

Acting as brand ambassador to promote Comcast/Xfinity products. * Providing expert-level understanding and passion around technology, especially around Comcast products and services. * Maintaining ...

Comcast

Retail Sales Consultant

Grandville, MI

Acting as brand ambassador to promote Comcast/Xfinity products. * Providing expert-level understanding and passion around technology, especially around Comcast products and services. * Maintaining ...

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Comcast Xfinity information

What are the key skills and qualifications needed to thrive as a Comcast Xfinity Customer Service Representative, and why are they important?

To thrive as a Comcast Xfinity Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting for internet, television, and phone services is typically required. Patience, active listening, and a customer-focused attitude help representatives build rapport and effectively resolve customer issues. These skills ensure that customers receive timely, accurate support, leading to higher satisfaction and retention for the company.

What are Comcast Xfinity jobs?

Comcast Xfinity jobs refer to positions within Comcast Corporation that are related to its Xfinity brand, which provides internet, television, phone, and home security services. These roles range from customer service and technical support to sales, field technicians, marketing, and engineering. Employees help customers with service issues, install and maintain equipment, and support the delivery and innovation of Xfinity products. Working at Comcast Xfinity often includes opportunities for career growth, training programs, and competitive benefits. Job requirements vary depending on the specific role, but most positions value strong communication skills, technical aptitude, and a customer-focused attitude.

What are the primary responsibilities and daily tasks of a customer service representative at Comcast Xfinity?

As a customer service representative at Comcast Xfinity, you will typically handle customer inquiries via phone, chat, or email, assisting with account management, billing issues, and technical troubleshooting for Xfinity products. Your day may involve resolving service outages, upselling products, and collaborating with technical teams to address complex problems. You'll also document interactions and follow up with customers to ensure satisfaction. The environment is fast-paced, and success depends on strong communication skills and the ability to multitask effectively.

What is the difference between Comcast Xfinity vs Comcast Xfinity Customer Service Representative?

AspectComcast XfinityComcast Xfinity Customer Service Representative
Primary RoleProvides internet, TV, and phone services to customersAssists customers with service inquiries, troubleshooting, and account management
Required CredentialsHigh school diploma or equivalent; technical knowledge beneficialHigh school diploma or equivalent; excellent communication skills
Work EnvironmentField and retail locationsCall centers and customer service offices
Industry UsageTelecommunications and mediaTelecommunications customer support

Comcast Xfinity encompasses the broader service provision of internet, TV, and phone services, while Comcast Xfinity Customer Service Representatives focus on assisting customers with their accounts and technical issues. Both roles require similar credentials but differ in daily responsibilities and work settings.

What are the most commonly searched types of Comcast Xfinity jobs in Michigan? The most popular types of Comcast Xfinity jobs in Michigan are:
What are popular job titles related to Comcast Xfinity jobs in Michigan? For Comcast Xfinity jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Comcast Xfinity jobs in Michigan look for? The top searched job categories for Comcast Xfinity jobs in Michigan are:
What cities in Michigan are hiring for Comcast Xfinity jobs? Cities in Michigan with the most Comcast Xfinity job openings:
Comcast Xfinity jobs near you
Infographic showing various Comcast Xfinity job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Xfinity Retail Sales Consultant (Rochester Hills, MI)

Xfinity Retail Sales Consultant (Rochester Hills, MI)

Comcast

Rochester Hills, MI

$16.40/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

$24.09+ Hourly (Pay is $16.40/hr. + $1330/mo. Targeted Commission)
Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.
At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

What you will be doing:

  • Engaging customers with enthusiasm,demonstratingand explaining product features to enhance their shopping experience.

  • Providing outstanding customer service with all customer interactions.

  • Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.

  • Helping customers interpret and clarify their account statements and pay their bills in the store.

  • Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.

  • Acting as brand ambassador to promote Comcast/Xfinity products.

  • Providing expert-level understanding and passion around technology, especially around Comcast products and services.

  • Maintaining detailed sales product knowledge, including competitive information.

  • Contributing to a fun and competitive environment! We aim to connect our products and services to ourcustomers’ everyday lifestyles.

  • Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want,we’vegot it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of!

Join Comcast and be Part of Something Big.

What you will need to have:

  • High School Diploma or equivalent
  • Adjusting to a full time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary
  • Regular, consistent, and punctual attendance.
  • Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Perks and Benefits:

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

  • We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000(Full Time employees), Paid Time Off, and a 401K Savings Plan– with up to 6% dollar-to-dollar matching.

  • …and much more

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Skills:

Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity


Salary:

Base Pay: $16.40
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $24.09

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

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