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Comcast Chat Jobs (NOW HIRING)

Comcast

Engineer 3, Agentic AI

Philadelphia, PA · On-site +1

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Principal Engineer - Agentic AI

Philadelphia, PA · On-site +1

$136K - $182K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Sr. Software Engineer - Agentic AI

Philadelphia, PA · On-site +1

$123K - $163K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Senior Manager - Agentic AI

Philadelphia, PA · On-site +1

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Agentic AI Test Engineer

Mount Laurel, NJ · On-site +1

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... We are building the next generation of our chat experience, transitioning from a human-assisted ...

Comcast

Sr. Software Engineer - Agentic AI

Philadelphia, PA · On-site +1

$123K - $163K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Engineer 3, Agentic AI

West Chester, PA · On-site +1

$92K - $126K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Principal Engineer - Agentic AI

Philadelphia, PA · On-site +1

$136K - $182K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Engineer 3, Agentic AI

Philadelphia, PA · On-site +1

$98K - $134K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

Comcast

Senior Manager - Agentic AI

Philadelphia, PA · On-site +1

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... About the Role We are building the next generation of our chat experience, transitioning from a ...

NBCUniversal

Analyst, TechEx

Manhattan, NY · On-site

Responsibilities : • Provide support to customers via phone, live chat, and working tickets in a ... Comcast. Founded in 1912, the company is headquartered in New York, USA, with a team of 10001 ...

New

NBCUniversal

Analyst, TechEx

Manhattan, NY · On-site

Responsibilities : • Provide support to customers via phone, live chat, and working tickets in a ... Comcast. Founded in 1912, the company is headquartered in New York, USA, with a team of 10001 ...

New

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Comcast Chat information

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How much do comcast chat jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for comcast chat in the United States is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Comcast Chat position, and why are they important?

To thrive as a Comcast Chat representative, you need excellent written communication skills, proficiency in customer service, and familiarity with basic troubleshooting pertaining to cable, internet, and phone services. Experience with CRM software, live chat platforms, and knowledge of Comcast's products and services are typically required. Strong problem-solving abilities, patience, and multitasking skills help you stand out in this role. These competencies ensure effective and efficient support for customers in a fast-paced, digital environment, directly impacting customer satisfaction and loyalty.

What is a Comcast Chat job?

A Comcast Chat job involves providing customer support through online chat instead of phone calls. Agents assist customers with billing inquiries, technical support, account management, and service troubleshooting. This role requires strong typing skills, problem-solving abilities, and knowledge of Comcast’s products and services. It is ideal for those who prefer written communication and can efficiently handle multiple conversations at once.

What does a typical day look like for a Comcast Chat representative?

As a Comcast Chat representative, your day primarily involves assisting customers via online chat with questions about their accounts, billing, service issues, and troubleshooting technical problems. You’ll often handle multiple conversations at once, requiring focus and quick thinking to resolve concerns efficiently. Collaboration with other support teams, such as technical support or billing specialists, is common to ensure customers receive comprehensive solutions. The role also involves ongoing training to stay updated on new products and system updates. This position offers a dynamic, team-oriented environment where excellent customer service is highly valued.

More about Comcast Chat jobs
What are the most commonly searched types of Comcast Chat jobs? The most popular types of Comcast Chat jobs are:
What job categories do people searching Comcast Chat jobs look for? The top searched job categories for Comcast Chat jobs are:
Comcast Chat jobs near you
Infographic showing various Comcast Chat job openings in the United States as of May 2026, with employment types broken down into 5% Full Time, 16% Part Time, and 79% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $55,080 per year, or $26.5 per hour.
Engineer 3, Agentic AI

Engineer 3, Agentic AI

Comcast

Philadelphia, PA • On-site, Remote

Full-time

Posted 6 days ago

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The AI Agentic Team designs, builds, and runs intelligent agents end to end. We own agent logic, workflows, integrations, production deployment, and ongoing performance. By combining build and operations, we deliver agentic systems that are reliable, secure, and scalable in real-world use .

Job Description

About the Role 

We are building the next generation of our chat experience, transitioning from a human-assisted workflow to a fully agentic, AI-driven system. As an AI Agentic Software Engineer, you will create re-usable AI agents that will be used across Xfinity applications. Your initial focus will be to enable agentic capabilities at our Xfinity Assistant (chat application) with a strong passion for customer experience and a commitment to building intuitive, high-quality interactions. 

You will work in a Google-centric ecosystem, leveraging tools such as Agent Development Kit (ADK) and Gemini Enterprise to orchestrate complex, agent-driven customer experiences.

What You’ll Do: 

Agentic & AI-Augmented Engineering 

  • Design, build, and operate agentic systems that replace or augment human workflows 
  • Apply AI across the SDLC, including: 
  • Requirements and spec-driven development 
  • System and agentic workflow design 
  • AI-augmented coding and refactoring 
  • AI-driven testing and defect remediation 
  • Treat AI as a collaborating system, not a one-off tool 
  • Evaluate and iterate on AI outputs (e.g., LLM-as-a-Judge) 

Platform & Production Delivery 

  • Build production-ready agent-based solutions with reliability, scalability, and observability 
  • Implement agent-to-agent, agent-to-UI, and human–AI orchestration 
  • Contribute to AgentOps, MLOps, and AI governance 
  • Ensure ethical, compliant, and responsible AI use 

Collaboration & Influence 

  • Clearly communicate how AI is used in your engineering workflows 
  • Share patterns and best practices with the team 
  • Partner with product, UX, and platform teams to deliver cohesive experiences. 

What You’ll Need: 

  • 5-7 years building agentic AI systems in production, or equivalent experience designing, shipping, and operating scalable, production-grade software (APIs, platforms, workflow engines, or customer-facing applications) 
  • Hands-on experience with Agent Development Kit (ADK) and Python 
  • Experience with Gemini Enterprise, or similar conversational AI platforms 
  • Spec-driven development with AI integrated into the development lifecycle 
  • Strong prompt engineering skills, including evaluation, iteration, and logging 
  • Experience leveraging AI-assisted coding across multiple features or defects in parallel 
  • Familiarity with AgentOps and production monitoring for agent-based systems 
  • Experience with LLM-as-a-Judge or comparable evaluation techniques 
  • Proven ability to design agent-to-agent, agent-to-UI, and human–AI collaboration patterns 
  • Soft Skills: Curiosity to explore emerging AI capabilities, critical thinking to assess AI outputs, and adaptability in fast-moving, ambiguous environments 

 
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. 

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); AI Platforms; AI Adoption; Curious Mindset; Adaptability; AI Agents


Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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