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Comcast Call Center Remote Jobs in Trenton, NJ (NOW HIRING)

Comcast

Sr. Platform Product Manager

Philadelphia, PA · On-site +1

$127.60K - $168.50K/yr

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the ... the remote option.) Job Summary We are seeking a highly collaborative and execution-focused Sr. ...

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Comcast Call Center Remote information

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$10

$18

$26

How much do comcast call center remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for comcast call center remote in Trenton, NJ is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Comcast Call Center Remote Representative, and why are they important?

To thrive as a Comcast Call Center Remote Representative, you typically need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and proficiency in basic computer operations are essential. Excellent communication, patience, and adaptability help you stand out by effectively managing diverse customer needs and high-pressure situations. These skills and qualities are crucial for delivering positive customer experiences and maintaining Comcast's service standards in a remote environment.

What are some common challenges faced by remote call center representatives at Comcast, and how can they be managed?

Remote call center representatives at Comcast often face challenges such as maintaining clear communication with both customers and team members, managing time effectively without direct supervision, and staying motivated in a home environment. To address these, Comcast provides robust training, access to digital collaboration tools, and regular team check-ins to foster connection and support. Setting up a dedicated workspace and adhering to a consistent schedule also help representatives stay productive and engaged.

What is a Comcast Call Center Remote job?

A Comcast Call Center Remote job involves providing customer service and support for Comcast products and services while working from home. Employees in this role handle incoming calls, assist customers with billing, technical issues, and account management, and may upsell or cross-sell services. Remote call center agents use specialized software, follow scripts and guidelines, and must have reliable internet and a quiet workspace. This position offers flexibility and the ability to work from various locations, provided the employee meets Comcast’s technical and performance requirements.

What is the difference between Comcast Call Center Remote vs Comcast Customer Service Representative?

AspectComcast Call Center RemoteComcast Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based call centerTypically office or remote, depending on location
Employer & IndustryComcast, telecommunicationsComcast, telecommunications
Job FocusHandling customer inquiries, troubleshooting, billing issuesAssisting customers, resolving service issues, sales

Both roles involve customer service within Comcast's telecommunications industry, requiring similar credentials and work environments. The main difference is that Comcast Call Center Remote specifically emphasizes remote, home-based work handling calls, while Customer Service Representatives may work in-office or remotely, focusing on direct customer interaction and problem resolution.

What are popular job titles related to Comcast Call Center Remote jobs in Trenton, NJ? For Comcast Call Center Remote jobs in Trenton, NJ, the most frequently searched job titles are:
What job categories do people searching Comcast Call Center Remote jobs in Trenton, NJ look for? The top searched job categories for Comcast Call Center Remote jobs in Trenton, NJ are:
What cities near Trenton, NJ are hiring for Comcast Call Center Remote jobs? Cities near Trenton, NJ with the most Comcast Call Center Remote job openings:
Comcast Call Center Remote jobs near you
Healthcare Call Center Representative

Healthcare Call Center Representative

Ivy Rehab Network

Philadelphia, PA • On-site, Remote

$16.25 - $20.25/hr

Full-time

Posted 15 days ago

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

489th of 864 rated healthcare providers

Job description

State of Location:
Pennsylvania
Position Summary:
At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your responsibilities will include:
  • Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

  • Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.

  • Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.

  • Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

  • Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

  • Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

  • Effectively inform and educate patients on insurance and about our financing/payment plan options.

  • Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

  • Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

  • Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

  • May work in other channels such as outbound, email, chat, etc.

  • Perform other duties as assigned.

To excel in this role, you should possess:
  • High School/GED or equivalent; College degree is preferable

  • Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
  • Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
  • Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency <50 ms; and Packet Loss <2%
  • Preferred typing aptitude of 50-70 WPM.

  • Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

  • Demonstrated tenure in previous positions of at least 2-3 years

  • Must have a dedicated, quiet workspace at home (with a door) to work without distractions

  • Must be able to provide a reliable high-speed internet connection for remote work

  • Excellent verbal and written communication skills and the ability to effectively engage with patients

  • Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

  • Attention to detail

  • Ability to work in a fast-paced environment

  • Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:
  • Good listener

  • Collaborative and team player

  • Ability to display caring attitude and be empathetic

  • Multi-task-carry on engaging conversation while following proper protocols for information capture

  • Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote
#LI-ST1
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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