ZipRecruiter

Log In

2

Comcast Call Center Remote Jobs in Utah (NOW HIRING)

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

next page

Showing results 1-20

All JobsComcast Call Center JobsComcast Call Center Remote JobsComcast Call Center Remote Jobs in Utah

Comcast Call Center Remote information

What is a Comcast Call Center Remote job?

A Comcast Call Center Remote job involves providing customer service and support for Comcast products and services while working from home. Employees in this role handle incoming calls, assist customers with billing, technical issues, and account management, and may upsell or cross-sell services. Remote call center agents use specialized software, follow scripts and guidelines, and must have reliable internet and a quiet workspace. This position offers flexibility and the ability to work from various locations, provided the employee meets Comcast’s technical and performance requirements.

What is the difference between Comcast Call Center Remote vs Comcast Customer Service Representative?

AspectComcast Call Center RemoteComcast Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based call centerTypically office or remote, depending on location
Employer & IndustryComcast, telecommunicationsComcast, telecommunications
Job FocusHandling customer inquiries, troubleshooting, billing issuesAssisting customers, resolving service issues, sales

Both roles involve customer service within Comcast's telecommunications industry, requiring similar credentials and work environments. The main difference is that Comcast Call Center Remote specifically emphasizes remote, home-based work handling calls, while Customer Service Representatives may work in-office or remotely, focusing on direct customer interaction and problem resolution.

What are some common challenges faced by remote call center representatives at Comcast, and how can they be managed?

Remote call center representatives at Comcast often face challenges such as maintaining clear communication with both customers and team members, managing time effectively without direct supervision, and staying motivated in a home environment. To address these, Comcast provides robust training, access to digital collaboration tools, and regular team check-ins to foster connection and support. Setting up a dedicated workspace and adhering to a consistent schedule also help representatives stay productive and engaged.

What are the key skills and qualifications needed to thrive as a Comcast Call Center Remote Representative, and why are they important?

To thrive as a Comcast Call Center Remote Representative, you typically need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and proficiency in basic computer operations are essential. Excellent communication, patience, and adaptability help you stand out by effectively managing diverse customer needs and high-pressure situations. These skills and qualities are crucial for delivering positive customer experiences and maintaining Comcast's service standards in a remote environment.
What are the most commonly searched types of Comcast Call Center jobs in Utah? The most popular types of Comcast Call Center jobs in Utah are:
What are popular job titles related to Comcast Call Center Remote jobs in Utah? For Comcast Call Center Remote jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Comcast Call Center Remote jobs in Utah look for? The top searched job categories for Comcast Call Center Remote jobs in Utah are:
What cities in Utah are hiring for Comcast Call Center Remote jobs? Cities in Utah with the most Comcast Call Center Remote job openings:
Comcast Call Center Remote jobs near you

Remote Call Center Agent

ACD Connect

Farmington, UT • Remote

$10/hr

Part-time

Retirement

Re-posted 9 days ago

Job description

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.

The Call Center agent's position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.

*This is a work from home position*

>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, CO, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AR, ID, WY, WA, AK, HI, PR

All applicants applying from these states or internationally unfortunately cannot be considered.



Job Duties

Answer incoming calls and respond to customer's emails

Maintain a friendly and professional tone on all calls and interactions with customers

Management and resolve customer complaints

Input customer donations in the computer system

Identify and escalate issues to supervisors

Provide client service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints/issues using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary


Skills and Requirements:

  • Bilingual Strongly Preferred
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Must be able to type a minimum of 30 WPM
  • Proven ability to work as a member of a team
  • Windows PC Required, (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
  • Windows 10 or newer
  • 16GB of RAM on your PC
  • Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
  • Private work at home environment free from interruption and distraction
  • USB Headset


Compensation starts at $10.00/hour

Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.

Apply