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Collision Shop Manager Jobs in Reston, VA (NOW HIRING)

Kenwood Autobody

Customer Service Rep

Hyattsville, MD · On-site

$19 - $22/hr

Serve as the collision center's primary point of contact, managing calls, messages, and in-person ... The office and shop environment are dynamic and collaborative, encouraging innovation ...

Kenwood Autobody

Customer Service Rep

Bethesda, MD · On-site

$45K - $55K/yr

Serve as the collision center's primary point of contact, managing calls, messages, and in-person ... The office and shop environment are dynamic and collaborative, encouraging innovation ...

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All JobsCollision Shop Manager JobsCollision Shop Manager Jobs in Reston, VA

Collision Shop Manager information

See Reston, VA salary details

$12

$29

$59

How much do collision shop manager jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for collision shop manager in Reston, VA is $29.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $37.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Collision Shop Manager, and how can they be effectively managed?

Collision Shop Managers often encounter challenges such as coordinating workflow during peak periods, ensuring timely parts delivery, maintaining high-quality repair standards, and managing customer expectations. Effective management involves strong organizational skills, leveraging repair management software, fostering clear communication among technicians, and building reliable relationships with suppliers. By prioritizing staff training and establishing clear repair processes, managers can create a productive environment that delivers high customer satisfaction while meeting business goals.

What are the key skills and qualifications needed to thrive as a Collision Shop Manager, and why are they important?

To thrive as a Collision Shop Manager, you need strong knowledge of automotive repair, estimating processes, and shop operations, usually supported by experience or certifications like I-CAR or ASE. Proficiency with estimating software (such as CCC ONE or Mitchell), shop management systems, and parts procurement platforms is typically required. Leadership, customer service, and effective communication are standout soft skills for managing teams and ensuring client satisfaction. These abilities are critical for maximizing shop efficiency, maintaining repair quality, and driving business growth in a competitive environment.

What is the difference between Collision Shop Manager vs Collision Repair Technician?

AspectCollision Shop ManagerCollision Repair Technician
CertificationsASE certifications, management trainingASE certifications, technical repair certifications
Work EnvironmentOffice and shop supervision, administrative tasksRepair bays, hands-on vehicle repair
Primary ResponsibilitiesManaging staff, customer service, workflow coordinationPerforming vehicle repairs, diagnostics, part replacements
Industry UsageUsed in collision repair shops for leadership rolesUsed by technicians performing repairs

The Collision Shop Manager oversees daily operations, staff, and customer relations, requiring management skills and certifications. In contrast, the Collision Repair Technician focuses on hands-on vehicle repairs and technical skills. Both roles are essential in collision repair shops but differ in responsibilities and focus areas.

What does a Collision Shop Manager do?

A Collision Shop Manager oversees the daily operations of an auto body repair shop, ensuring that vehicles are repaired efficiently and to industry standards. They supervise technicians, coordinate repair schedules, handle customer service issues, and manage inventory and budgets. The manager also ensures compliance with safety regulations and works closely with insurance companies to process claims. Their role is vital in maintaining a high level of customer satisfaction and smooth workflow within the shop.
What are popular job titles related to Collision Shop Manager jobs in Reston, VA? For Collision Shop Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Collision Shop Manager jobs in Reston, VA look for? The top searched job categories for Collision Shop Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Collision Shop Manager jobs? Cities near Reston, VA with the most Collision Shop Manager job openings:
Collision Shop Manager jobs near you
Infographic showing various Collision Shop Manager job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, 1% Temporary, and 1% Nights. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $61,324 per year, or $29.5 per hour.

Front Desk Receptionist / Customer Service Representative

Ourisman Auto Group - Virginia

Fairfax, VA • On-site

$15.25 - $19.75/hr

Full-time

Medical

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description

We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.

The ideal candidate is organized, friendly, dependable, and comfortable working in a fast-paced automotive environment.

Responsibilities

  • Greet customers professionally and assist with check-in and pick-up

  • Answer incoming phone calls and direct inquiries appropriately

  • Schedule estimates, repairs, and follow-up appointments

  • Assist customers with basic repair status questions and general information

  • Coordinate with estimators, managers, and technicians as needed

  • Maintain accurate customer and repair records in the system

  • Keep the front desk and lobby clean, organized, and presentable

  • Support customer satisfaction and delivery process

Qualifications

  • Customer service or receptionist experience required

  • Strong communication and interpersonal skills

  • Professional appearance and positive attitude

  • Ability to multitask and stay organized

  • Basic computer skills and phone etiquette

  • Automotive, dealership, or collision center experience preferred (not required)

What We Offer

  • Competitive hourly pay

  • Stable, full-time position

  • Professional work environment

  • Growth opportunities within the collision repair industry

  • Benefits package available (medical, etc.)

REQUIREMENTS:

  • Excellent communication skills
  • Outgoing and positive demeanor
  • Professional presentation
  • Punctual nature and ability to handle schedule flexibility
  • A professional appearance

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.