ZipRecruiter

Log In

1

Collision Shop Csr Jobs (NOW HIRING)

CSN Collision

Customer Service Representative

Paramount, CA · On-site

$16.75 - $22.75/hr

Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle ... with technicians and shop management to ensure smooth handoff, and follow up for customer ...

Diehl Collision of Ford City

Collision Estimator

Ford City, PA · On-site

$47K - $64K/yr

Diehl Collision is expanding! We are looking to hire a Licensed Estimator for our very busy Ford ... Shop Estimator include, but are not limited, to the following; * Provide excellent customer service ...

previous pagenext page

Showing results 21-40

All JobsAutomotive JobsAuto Body JobsAuto Body Technician JobsCollision Shop Csr Jobs

Collision Shop Csr information

See salary details

$11

$28

$56

How much do collision shop csr jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for collision shop csr in the United States is $28.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $36.06 per hour, depending on experience, location, and employer.

What is a collision shop CSR?

Collision Shop Customer Service Representatives (CSRs) are professionals who serve as the main point of contact between customers and an auto body repair shop. They assist clients with scheduling repairs, handling insurance paperwork, providing estimates, and updating customers on the status of their vehicles. CSRs play a key role in ensuring customer satisfaction by addressing questions and concerns throughout the repair process. Their role requires strong communication, organizational, and problem-solving skills.

What skills and qualifications are needed to thrive as a collision shop CSR?

To thrive as a Collision Shop Customer Service Representative (CSR), you need strong interpersonal communication skills, organizational abilities, and a high school diploma or equivalent. Familiarity with auto repair management software, estimating systems like CCC ONE, and basic office tools are commonly required. Exceptional problem-solving, empathy, and the ability to multitask help a CSR stand out when handling customer concerns and coordinating repairs. These skills are crucial for ensuring customer satisfaction, efficient workflow, and smooth collaboration between customers, technicians, and insurance representatives.

What are common challenges faced by a collision shop CSR, and how can I prepare for them?

As a Collision Shop CSR, you'll often juggle multiple tasks such as managing customer expectations, coordinating repairs, and handling insurance claims. One common challenge is communicating effectively between customers, technicians, and insurance adjusters, especially when delays or unexpected issues occur. To prepare, it's helpful to develop strong organizational and interpersonal skills, as well as a basic understanding of automotive repair processes. Proactively keeping customers informed and setting realistic timelines can go a long way in building trust and ensuring a smooth workflow.

What are popular job titles related to Collision Shop Csr jobs?

For Collision Shop Csr jobs, the most frequently searched job titles are:

Infographic showing various Collision Shop Csr job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $58,946 per year, or $28.3 per hour.

Body Shop - Customer Service Representative (CSR)

Hollywood, FL • On-site

Hollywood Chrysler Jeep
See more jobs at Hollywood Chrysler Jeepexternal

$15 - $17/hr

Other

Re-posted 27 days ago

Job description

We are seeking a Body Shop Office Administrator (Customer Service Representative) with excellent customer service skills and an excellent attitude. Ideal candidates must possess multi-tasking skills and have the willingness to learn and adapt. This individual will greet guests and act as a liaison between customers and the estimators. The CSR will be responsible for basic accounting functions in both accounts receivable and accounts payable.
The Body Shop Office Administrator performs a wide range of administrative and office support duties. Duties include but not limited to:
  • Provide first-rate customer service while greeting customers and answering phones
  • Communicate and work with estimators to follow up on each repair and keep customers informed of progress
  • Complete Purchase Orders for body repair work sublet
  • Monday through Friday - with Rotational Saturdays
  • Create files and other office duties, such as organize documents and invoices
  • Willing to learn other body shop duties including vehicle estimates for promotion consideration
  • Assist Body Shop Manager with various clerical duties
  • Comply with all company policies, procedures, and safety standards
  • Update and schedule repair estimates and appointments for the body shop
  • Monitor texts and emails
  • Pay range of $15-$17/hr depending on experience
  • Willing to Train

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
"Florida Drug-Free Workplace: Pre-employment Drug Testing"

Apply