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Collision General Manager Jobs in Virginia (NOW HIRING)

Snap-on Inc

Outside Sales Representative

Chesapeake, VA · On-site

$75K - $120K/yr

... to general service automotive repair facilities, Automotive Dealerships, and Collision Centers ... Ability to manage multiple priorities with concurrent timelines * Energetic, sense of urgency ...

Snap-on Inc

Outside Sales Representative

Fairfax, VA

$75K - $120K/yr

... to general service automotive repair facilities, Automotive Dealerships, and Collision Centers ... Ability to manage multiple priorities with concurrent timelines * Energetic, sense of urgency ...

New

Snap-on Inc

Outside Sales Representative

Chesapeake, VA

$75K - $120K/yr

... to general service automotive repair facilities, Automotive Dealerships, and Collision Centers ... Ability to manage multiple priorities with concurrent timelines * Energetic, sense of urgency ...

Snap-on Inc

Outside Sales Representative

Chesapeake, VA

$75K - $120K/yr

... to general service automotive repair facilities, Automotive Dealerships, and Collision Centers ... Ability to manage multiple priorities with concurrent timelines * Energetic, sense of urgency ...

Snap-on Inc

Outside Sales Representative

Fairfax, VA · On-site

$75K - $120K/yr

... to general service automotive repair facilities, Automotive Dealerships, and Collision Centers ... Ability to manage multiple priorities with concurrent timelines * Energetic, sense of urgency ...

Snap-on Inc

Outside Sales Representative

Fairfax, VA

$75K - $120K/yr

... to general service automotive repair facilities, Automotive Dealerships, and Collision Centers ... Ability to manage multiple priorities with concurrent timelines * Energetic, sense of urgency ...

New

Endurion

Software Engineer UsX

Norfolk, VA · On-site

This is intended to describe the general nature and level of work performed by employees in this ... Management retains the discretion to add to or modify the duties of the position at any time.

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Collision General Manager information

What is a collision general manager?

Collision General Managers oversee the daily operations of auto body repair shops, ensuring that collision repair services are completed efficiently and to high quality standards. They manage staff, coordinate with insurance companies, handle customer service, and are responsible for budgeting, scheduling, and maintaining safety compliance. Their role is crucial in keeping the business running smoothly, maximizing profitability, and ensuring customer satisfaction. Typically, they have significant experience in automotive repair and strong leadership skills.

What are the key skills and qualifications needed to thrive as a collision general manager?

To thrive as a Collision General Manager, you need strong leadership abilities, comprehensive knowledge of auto body repair processes, and experience in business operations, often supported by a degree in business or automotive management. Familiarity with estimating software like CCC ONE, management systems, and industry certifications such as I-CAR or ASE are typically required. Excellent communication, problem-solving, and customer service skills distinguish top performers in this role. These skills ensure efficient shop operations, high-quality repairs, and customer satisfaction, all of which are crucial for business growth and reputation.

What are some common challenges collision general managers face in balancing operational efficiency with customer satisfaction?

Collision General Managers often juggle the demands of maintaining high repair quality, meeting tight deadlines, and managing costs, all while ensuring customers have a positive experience. They must coordinate between technicians, estimators, and front-office staff, resolving scheduling conflicts or unexpected delays that can impact customer satisfaction. Additionally, keeping up with evolving automotive technologies and insurance requirements adds complexity to daily operations. Successful managers regularly communicate with their teams and customers to address issues proactively, which helps build trust and streamline workflow.

What is the difference between Collision General Manager vs Collision Estimator?

AspectCollision General ManagerCollision Estimator
CredentialsManagement experience, industry certifications (e.g., I-CAR, ASE)Technical training, I-CAR certification, high school diploma or equivalent
Work EnvironmentOversees entire collision repair shop operationsPrepares repair estimates, interacts with customers and technicians
Employer & Industry UsageUsed in collision repair shops, dealerships, and insurance-affiliated facilitiesCommonly employed in collision centers, repair shops, and insurance companies

The Collision General Manager focuses on managing overall shop operations, staff, and customer satisfaction, while the Collision Estimator specializes in assessing vehicle damage and preparing repair estimates. Both roles are essential in collision repair facilities but differ in responsibilities and required credentials.

What are popular job titles related to Collision General Manager jobs in Virginia?

For Collision General Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Collision General Manager jobs in Virginia look for?

The top searched job categories for Collision General Manager jobs in Virginia are:

What cities in Virginia are hiring for Collision General Manager jobs?

Cities in Virginia with the most Collision General Manager job openings:

Collision General Manager jobs near you
Infographic showing various Collision General Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Front Desk Receptionist / Customer Service Representative

Ourisman Auto Group - Virginia

Fairfax, VA • On-site

$15.25 - $19.75/hr

Full-time

Medical

Re-posted 13 days ago

Job description

Job Description

We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. This role is essential to delivering a professional customer experience and supporting daily shop operations.

The ideal candidate is organized, friendly, dependable, and comfortable working in a fast-paced automotive environment.

Responsibilities

  • Greet customers professionally and assist with check-in and pick-up

  • Answer incoming phone calls and direct inquiries appropriately

  • Schedule estimates, repairs, and follow-up appointments

  • Assist customers with basic repair status questions and general information

  • Coordinate with estimators, managers, and technicians as needed

  • Maintain accurate customer and repair records in the system

  • Keep the front desk and lobby clean, organized, and presentable

  • Support customer satisfaction and delivery process

Qualifications

  • Customer service or receptionist experience required

  • Strong communication and interpersonal skills

  • Professional appearance and positive attitude

  • Ability to multitask and stay organized

  • Basic computer skills and phone etiquette

  • Automotive, dealership, or collision center experience preferred (not required)

What We Offer

  • Competitive hourly pay

  • Stable, full-time position

  • Professional work environment

  • Growth opportunities within the collision repair industry

  • Benefits package available (medical, etc.)

REQUIREMENTS:

  • Excellent communication skills
  • Outgoing and positive demeanor
  • Professional presentation
  • Punctual nature and ability to handle schedule flexibility
  • A professional appearance

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Automotive of Virginia, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.

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