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Collision General Manager Jobs in Tennessee (NOW HIRING)

Crash Champions

Parts Manager

Nashville, TN · On-site

As the largest founder-led collision repair service provider in the U.S., we serve our customers ... This position will work closely with General Manager, Service Advisors and Body Technicians serving ...

Crash Champions

Parts Manager

Franklin, TN · On-site

As the largest founder-led collision repair service provider in the U.S., we serve our customers ... This position will work closely with General Manager, Service Advisors and Body Technicians serving ...

Desoto Collision Center

Auto Body Detailer

Cordova, TN · On-site

About the Organization Desoto Collision Center is a locally owned, family business serving the ... Responsible for supporting management and coworkers by completing general cleaning responsibilities.

Desoto Collision Center

Auto Body Detailer

Memphis, TN · On-site

About the Organization Desoto Collision Center is a locally owned, family business serving the ... Responsible for supporting management and coworkers by completing general cleaning responsibilities.

Crash Champions

Parts Manager

Memphis, TN · On-site

$15 - $26.95/hr

... collision repair service in the U.S. The company, which also operates the growing Crash Champions ... Communicate to General Manager as needed to discuss optimization * Coordinate parts invoicing:

Crash Champions

Parts Manager

Memphis, TN · On-site

$15 - $26.95/hr

... collision repair service in the U.S. The company, which also operates the growing Crash Champions ... Communicate to General Manager as needed to discuss optimization * Coordinate parts invoicing:

Crash Champions

Parts Manager

Memphis, TN

$26.95/hr

... collision repair service in the U.S. The company, which also operates the growing Crash Champions ... Communicate to General Manager as needed to discuss optimization * Coordinate parts invoicing:

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All JobsCollision General JobsCollision General Manager JobsCollision General Manager Jobs in Tennessee

Collision General Manager information

What are some common challenges collision general managers face in balancing operational efficiency with customer satisfaction?

Collision General Managers often juggle the demands of maintaining high repair quality, meeting tight deadlines, and managing costs, all while ensuring customers have a positive experience. They must coordinate between technicians, estimators, and front-office staff, resolving scheduling conflicts or unexpected delays that can impact customer satisfaction. Additionally, keeping up with evolving automotive technologies and insurance requirements adds complexity to daily operations. Successful managers regularly communicate with their teams and customers to address issues proactively, which helps build trust and streamline workflow.

What is a collision general manager?

Collision General Managers oversee the daily operations of auto body repair shops, ensuring that collision repair services are completed efficiently and to high quality standards. They manage staff, coordinate with insurance companies, handle customer service, and are responsible for budgeting, scheduling, and maintaining safety compliance. Their role is crucial in keeping the business running smoothly, maximizing profitability, and ensuring customer satisfaction. Typically, they have significant experience in automotive repair and strong leadership skills.

What is the difference between Collision General Manager vs Collision Estimator?

AspectCollision General ManagerCollision Estimator
CredentialsManagement experience, industry certifications (e.g., I-CAR, ASE)Technical training, I-CAR certification, high school diploma or equivalent
Work EnvironmentOversees entire collision repair shop operationsPrepares repair estimates, interacts with customers and technicians
Employer & Industry UsageUsed in collision repair shops, dealerships, and insurance-affiliated facilitiesCommonly employed in collision centers, repair shops, and insurance companies

The Collision General Manager focuses on managing overall shop operations, staff, and customer satisfaction, while the Collision Estimator specializes in assessing vehicle damage and preparing repair estimates. Both roles are essential in collision repair facilities but differ in responsibilities and required credentials.

What are the key skills and qualifications needed to thrive as a collision general manager?

To thrive as a Collision General Manager, you need strong leadership abilities, comprehensive knowledge of auto body repair processes, and experience in business operations, often supported by a degree in business or automotive management. Familiarity with estimating software like CCC ONE, management systems, and industry certifications such as I-CAR or ASE are typically required. Excellent communication, problem-solving, and customer service skills distinguish top performers in this role. These skills ensure efficient shop operations, high-quality repairs, and customer satisfaction, all of which are crucial for business growth and reputation.

What are popular job titles related to Collision General Manager jobs in Tennessee?

For Collision General Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Collision General Manager jobs in Tennessee look for?

The top searched job categories for Collision General Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Collision General Manager jobs?

Cities in Tennessee with the most Collision General Manager job openings:

Collision General Manager jobs near you
Infographic showing various Collision General Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Collision Center Customer Service Representative

Desoto Collision Center

Cordova, TN • On-site

$13.50 - $17.50/hr

Full-time

Re-posted 9 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization
Desoto Collision Center is a locally owned, family business serving the Southeastern Tennessee and North Mississippi areas. At Desoto Collision Center, our mission is to provide top-notch auto body repairs and exceptional customer service. We consistently deliver this promise through our commitment to attracting and retaining talented, long-term employees at every level within our organization.
Description
Desoto Collision Center is looking to add motivated and dedicated members to our Team.
The Collision Center Customer Service Representative is responsible for providing superior customer service to DCC customers throughout the repair process. The position helps to manage the center's volume. CSRs are also expected to manage customer payments and maintain accounts receivable collection balances in line with DCC's standards. Duties including answering phones, scheduling repairs, typing correspondence, preparing reports, data entry, billing and filing. The position also provides general administrative support to the Manager and Estimator positions.
  • Consistently gathers customer information and providing basic information about DCC's services. Accepts feedback and coaching on continuously improving sales skills, and gives feedback to other team members. Greets and assists customers by phone or in person, schedules vehicles for estimates or drop offs, checks in vehicles and assist in delivering or picking up customers.
  • Monitors work volume scheduled for center.
  • Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
  • Obtains appropriate information from morning admin meetings and follows up on all assigned action items to properly update customers. Assists in resolving problems if customer cannot pick up vehicle when completed.
  • Assists in carrying out DCC's process on customer communication throughout the repair process (every other day at a minimum). Ensures that all customers understand the CSI "10" survey process.
  • Maintains his/her workspace in an organized manner, as well as monitoring the reception area/rest rooms to ensure they remain neat and clean. Adheres to DCC dress code and wears appropriate safety equipment.
  • Perfom other duties as assigned by Manager to ensure efficient and effective business operations.

Full-Time/Part-Time
Full-Time
Location
Trinity
Position Requirements
  • Valid Driver's License
  • Prior experience in Management of a collision repair shop
  • Thorough knowledge of the collision repair industry
  • Effective leadership and communication skills
  • Commitment for continued learning (I-Car)
  • Ability to multi-task in a structured environment

Salary
This position is currently accepting applications.

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