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Collision Center Manager Jobs in Raleigh, NC (NOW HIRING)

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... Participate in daily "production walks" with the Management Team, as required * Support all team ...

Customer Service Rep

Raleigh, NC

$15.50 - $21.25/hr

Greet customers and serve as the first point of contact for the collision center * Answer incoming ... Manage customer expectations throughout the repair process * Handle administrative tasks including ...

Part-Time Customer Service Rep

Raleigh, NC

$15.50 - $21.25/hr

Greet customers and serve as the first point of contact for the collision center * Answer incoming ... Manage customer expectations throughout the repair process * Handle administrative tasks including ...

Collision Estimator

Cary, NC ยท On-site

$50K - $100K/yr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... Participate in daily "production walks" with the Management Team, as required * Support all team ...

Collision Estimator

Cary, NC ยท On-site

$50K - $100K/yr

Gerber Collision & Glass Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At ... Participate in daily "production walks" with the Management Team, as required * Support all team ...

Collision Estimator

Cary, NC ยท On-site

$50K - $100K/yr

... the Management Team, as required Support all team members when required Participate in monthly ... Collision & Glass has been WOWing customers with our collision repair services for over 80 years.

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Collision Center Manager information

See Raleigh, NC salary details

$26.2K

$66.6K

$105.5K

How much do collision center manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for collision center manager in Raleigh, NC is $66,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $83,100.00 per year, depending on experience, location, and employer.

What is the difference between Collision Center Manager vs Collision Repair Technician?

AspectCollision Center ManagerCollision Repair Technician
CredentialsManagement experience, industry certifications (e.g., I-CAR, ASE)Technical certifications, ASE certifications often preferred
Work EnvironmentOffice and administrative settings, overseeing operationsRepair bays, hands-on vehicle repair
Employer & Industry UsageAuto body shops, collision centers, dealershipsAuto body shops, collision centers, dealerships
Search & Comparison IntentManagement roles, overseeing collision repair operationsTechnical repair work, vehicle restoration

The Collision Center Manager focuses on overseeing daily operations, managing staff, and ensuring customer satisfaction, often requiring management experience and certifications. In contrast, the Collision Repair Technician performs hands-on vehicle repairs, requiring technical skills and certifications. Both roles are essential in the collision repair industry but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Collision Center Manager, and why are they important?

To thrive as a Collision Center Manager, you need expertise in auto body repair, strong leadership abilities, and experience in shop operations, typically supported by industry training or certifications such as I-CAR or ASE. Familiarity with estimating software like CCC ONE, Mitchell, and management systems is crucial for overseeing workflow and insurance claims. Exceptional communication, customer service, and problem-solving skills help you lead teams and ensure customer satisfaction. These competencies are vital for maintaining efficient operations, achieving profitability, and delivering high-quality repairs in a competitive market.

What Does a Collision Center Manager Do?

As a collision center manager, you lead and manage an automotive accident repair center, ensuring sales, financial, and customer satisfaction goals are achieved. Your responsibilities include examining cars in the auto body shop that have been in an accident and estimating the cost of parts and labor to fix each vehicle. You plan daily collision repair schedules to ensure efficient workflow, assign work, supervise the parts department, estimate repair time, and meet customer deadlines. You are also expected to identify and solve quality issues and repair delays quickly. Other duties include inspecting repairs to verify that standard operating procedures are followed and that you meet strict quality standards before delivering vehicles to customers. You may also manage the annual budget and hold team meetings to ensure staff members understand top priorities.

What are some common challenges a Collision Center Manager faces, and how can they effectively address them?

Collision Center Managers often encounter challenges such as balancing repair quality with efficiency, managing customer expectations, and coordinating a diverse team of technicians and support staff. To address these, effective communication and strong organizational skills are essential. Staying up-to-date with industry certifications and repair technologies, implementing clear workflow processes, and fostering a positive team environment can help ensure high customer satisfaction and smooth operations.

What does a Collision Center Manager do?

A Collision Center Manager oversees the daily operations of an auto body repair shop, ensuring that vehicles are repaired efficiently and safely after accidents. They manage staff, coordinate repair schedules, maintain quality control, and handle customer service issues. Additionally, they are responsible for budgeting, ordering parts, and ensuring compliance with safety and environmental regulations. The manager acts as a liaison between customers, insurance companies, and technicians to ensure a smooth repair process.
What are popular job titles related to Collision Center Manager jobs in Raleigh, NC? For Collision Center Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collision Center Manager jobs in Raleigh, NC look for? The top searched job categories for Collision Center Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Collision Center Manager jobs? Cities near Raleigh, NC with the most Collision Center Manager job openings:

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago


Job description

Carolinas Collision Centers, a division of Capital Automotive Group, is looking for a Customer Service Representative to join our growing team in Raleigh! If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a great customer experience, weโ€™d love to connect with you.

What Youโ€™ll Be Doing:

  • Greet customers and serve as the first point of contact for the collision center
  • Answer incoming calls, schedule appointments, and provide updates on repair status
  • Communicate with customers, insurance companies, and internal team members
  • Assist with intake of vehicles and ensure accurate documentation
  • Manage customer expectations throughout the repair process
  • Handle administrative tasks including data entry, filing, and invoicing support
  • Maintain a professional, friendly, and organized front office environment

What Weโ€™re Looking For:

  • Previous customer service experience (automotive or collision experience is a plus)
  • Strong communication and interpersonal skills
  • Ability to multitask and stay organized in a busy setting
  • Positive attitude with a team-first mindset
  • Basic computer skills and comfort learning new systems
  • Attention to detail and a sense of urgency

What We Offer:

  • Competitive pay
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth opportunities within a growing organization
  • Supportive, team-oriented work environment

Whyย Carolinas Collision Centers?
At Carolinas Collision Centers, youโ€™re not just supporting repairs โ€” youโ€™re helping customers through unexpected situations and getting them back on the road with confidence. Our team takes pride in delivering high-quality work and an exceptional customer experience, and every role plays a key part in that process. If youโ€™re looking for a place where your work truly makes a difference, youโ€™ll find it here.

Carolinas Collision Centers is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.