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Collector Jobs in Baltimore, MD (NOW HIRING)

CROSSMARK1

Data Collector

Glen Burnie, MD

Company Description CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth ...

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Collector information

See Baltimore, MD salary details

$12

$20

$27

How much do collector jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for collector in Baltimore, MD is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.73 per hour, depending on experience, location, and employer.

What is the difference between Collector vs Debt Collector?

AspectCollectorDebt Collector
Required CredentialsHigh school diploma or equivalent; sometimes certification in collectionsHigh school diploma; often similar certifications in collections
Work EnvironmentOffice setting, sometimes remote; interacts with clients and customersOffice or field; contacts debtors via phone, email, or in person
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, financial institutions
Common Search & ComparisonYesYes

Both Collector and Debt Collector roles involve recovering payments owed by customers. While they share similar credentials and work environments, a Collector typically works within a company to manage accounts receivable, whereas a Debt Collector often works for third-party agencies contacting debtors to recover overdue payments. Understanding these differences helps job seekers find the right role in the collections industry.

What is a collector?

A collector collects money owed on accounts for a company. This is not limited to outstanding debts, as these are usually passed on to another department or company. In this career, you instead remind customers and take payments for accounts. Qualifications include understanding FDCPA and other debt related regulations, using skip tracing technique, and active listening skills. Your job duties include making outbound calls or taking calls from consumer to ensure they make payments on their accounts. Experience is not usually required, but a customer service background can be beneficial.

What are the key skills and qualifications needed to thrive as a collector, and why are they important?

To thrive as a Collector, you need a solid understanding of debt collection practices, negotiation skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, payment processing systems, and knowledge of regulations like the Fair Debt Collection Practices Act (FDCPA) are typically required. Strong communication, persistence, and conflict resolution abilities help build rapport with clients and resolve outstanding debts effectively. These skills are vital to maximize recoveries while maintaining compliance and positive client relationships.

What does a collector do?

A Collector is responsible for recovering overdue payments from individuals or businesses on behalf of creditors, such as banks, utility companies, or other organizations. Their duties include contacting debtors by phone, mail, or email, negotiating repayment plans, and maintaining records of collection activities. Collectors must follow regulations and ethical practices while seeking to resolve outstanding debts and help clients recover funds.

What are some common challenges faced by collectors, and how can they effectively handle difficult customer interactions?

Collectors often encounter challenges such as dealing with unresponsive or distressed customers and meeting strict collection targets. Effective communication and empathy are crucial for building rapport and negotiating payment plans. Many organizations provide training in conflict resolution and compliance with legal regulations, which helps collectors maintain professionalism and protect both the company's and customers' interests. Peer support and regular team meetings also offer opportunities to share strategies and overcome obstacles together.

What jobs do collectors have?

Collectors work in various fields such as art, antiques, coins, stamps, and memorabilia, often working in museums, auction houses, retail stores, or as private collectors. They may also work as appraisers, sales associates, or in inventory management, requiring knowledge of their specific collecting area and sometimes certifications. The job involves research, valuation, and preservation of items, often requiring attention to detail and organizational skills.
More about Collector jobs
What are popular job titles related to Collector jobs in Baltimore, MD? For Collector jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Collector jobs in Baltimore, MD look for? The top searched job categories for Collector jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Collector jobs? Cities near Baltimore, MD with the most Collector job openings:
Collector jobs near you
Infographic showing various Collector job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $43,416 per year, or $20.9 per hour.

Specimen Collector Phlebotomist - Glen Burnie/ Annapolis, MD Full Time

Precision Diagnostics

Glen Burnie, MD • On-site

$21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 hours ago

Job description

Specimen Collector Phlebotomist

Specimen Collector Phlebotomist Western MD, Glen Burnie/Annapolis, MD Rate: $21.00/hr Schedule: Variable shift times between the hours of Mon - Fri 7:00am - 6pm Full time + benefits

Requirements: • Current national phlebotomy certificate (e.g., NHA, ASCP, NCPT, etc.) • At least 6 months of professional experience performing venipuncture/blood draws in a healthcare setting • Must have reliable vehicle, a valid drivers license, current auto insurance coverage, and successful completion of a motor vehicle record check. • Flexibility to navigate between multiple clinics and travel to support the Western MD region is required ***This is to be a 30 hour plus weekly position with coverage for all MD, but with a focus specifically western MD. Glen Burnie and Annapolis areas.

About Precision Diagnostics:

We are currently seeking candidates for the Specimen Collector Phlebotomist role, a healthcare operations position for our company. Precision Diagnostics, based in San Diego, California is a fast-growing clinical laboratory that specializes in providing drug testing, primarily for the purpose of helping physicians monitor their patients undergoing treatment for pain or substance abuse. Precision's objective is to improve patient adherence/compliance with their prescription regimen and protect medical practices from liability.

Our organization values high quality, efficient healthcare delivery. We achieve this by creating an inclusive culture that fosters growth potential for our team members and our organization. Candidates for this position strive to learn and do more than the minimum requirements of the job. We are seeking engaged, solution-driven individuals who want to provide a healthcare experience they would hope for themselves and their families. In other words, live above the line.

If you are motivated and committed to living above the line, then you are the type of team member who will be successful and help our patients, team and company thrive. If you are up for the challenge, and can work in the following above-the-line principles, please consider applying:

  • Strives for greatness
  • Become part of the solution
  • Respect others and their feelings
  • Help create an amazing patient experience
  • Bring commitment to compliance
  • Be curious: "What else can I do to assist and learn at Precision?"
  • Seek feedback: "What coaching do you have for me?" And "What can I do better?"
  • Have personal ownership and pride in your work
  • Care- not because you must, but because you want to
  • Openness to change

The Role:

Specimen Collectors at Precision set the bar for innovation, integrity, insights and outcomes. With a patient-centered approach, specimen collectors at Precision Diagnostics are foundational team members in the organization helping create and deliver a better experience to a vulnerable population. Accurate specimen collection is a critical step in patient care with profound downstream impacts affecting a patient's care, organizational success and growth as well as helping reduce the overall cost of care in the healthcare system. At times, our specimen collectors perform venipuncture to support a patient-centered approach to care delivery. Successful Specimen collectors join our team delivering a shared goal of Precision with Purpose. If you are committed to meaningful work that positively impacts our patients, our company, our customers, and our communities we encourage you to consider a career with us.

Role Outcomes:

  • Providing a frictionless patient experience
  • Contribute to improved patient outcomes through precision in daily work activities
  • Collect and process laboratory specimens (may include oral, urine, and/or blood specimen collection per policy.) in a manner that improves outcomes for all stakeholders: patient, provider, payer, and laboratory.

Role Responsibilities:

  • Innovation
    • Flexibility for change
    • Solution focused mindset
    • Other duties as assigned
  • Integrity
    • Facilitates the collection, processing, and shipping of laboratory specimens.
    • Accurate Data Collection and Data Entry pertinent to laboratory orders and testing.
    • Self-Motivated to stay up to date with Precision policies and procedures.
    • Ability to adhere to all healthcare regulations.
    • Maintains neat, clean, orderly client/work areas always.
    • Maintains hygiene and dress code according to company standards.
    • Orders and maintains inventory of Precision Diagnostics supplies per policy
    • Performs Direct observation during specimen collection, if required
  • Insights
    • Accurately collect, label, verify patient and ship specimens per policies.
    • Collect and troubleshoot any missing information at the time of specimen collection.
    • Identification and accuracy of billing information entry, payment collection when required, knowledge of and acts in alignment with corporate policies.
  • Outcomes
    • Demonstrates excellent customer service and compassion when interacting with clients and staff.
    • Exceptional patient experience that supports the individual but also the growth of the organization
    • Seamless care delivery that is patient centered, provider supportive, and billed accurately for services provided.
    • 100% compliant workflow
    • Pride in your work.

What You Bring To The Table:

  • Knowledge of:
    • Prior experience a plus!
    • In Depth Knowledge of specimen collection techniques and procedures
    • Advanced understanding of preventing personal exposure to bio-hazards and infection prevention measures
    • Medical terminology
    • Specimen collection protocols including but not limited to urine, oral fluid and blood
    • In-depth knowledge of Personal Protective Equipment best practices
    • Substance Use Disorder and Pain Management care delivery setting
  • Skill:
    • Basic computer literacy (software and hardware) and ability to learn new computer/technology skills
    • Effectively communicate to internal and external clients and patients
    • Compose grammatically correct, professional level written communication
    • Follow checklists and produce the same results every time
    • Maintain accurate files and records
    • Strong attention to detail
  • Ability to:
    • Communicate with, understand, and react effectively to a diverse patient population base
    • Establish and maintain professional working relationships with coworkers, patients, and clients;
    • Establish rapport and gain the trust of others;
    • Accurately record information;
    • Maintain composure, interact diplomatically, and make effective decisions in confrontational situations;
    • Communicate effectively with individuals who may have emotional/behavioral health needs;
    • Maintain and ensure personal wellness and/or willingness seek help when needed. Healthcare as an industry has periods of stress when supporting patients who exhibit apathy, hostility, resistance, and anger.
    • Learn and commit to practice:
      • Infection Prevention Protocols
      • HIPAA- Protect and maintain confidential information
      • OSHA Standards related to specimen collection
      • Principles, practices, and techniques of specimen collection;
      • Federal regulations, state laws, and agency directives applicable to specimen collection;

    Minimum Requirements:

    • Possession of a valid driver's license/Auto insurance (for those that travel between clinics) or alternate means of travel.
    • Phlebotomy certification from an accredited program
    • 6 months or greater phlebotomy experience with experience in the past 6 months in an active phlebotomy role.
    • Active registration in states where registration is required to perform phlebotomy

    What We Bring To The Table:

    • Comprehensive benefits package: Medical, Dental, Vision, and additional optional coverages
    • 401K with company match
    • Paid time off and paid Holidays
    • Precision is dedicated to giving back to our communities through various platforms such as:
      • Sponsoring high school students with limited economic means
      • Annual company food drive with Precision matching each employee donation
      • Precision Cares program, partnering with local communities each year to give back
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