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Collector Jobs in Baltimore, MD (NOW HIRING)

POINT BREEZE CREDIT UNION GROUP

COLLECTOR

MD · On-site

$20.50 - $30.76/hr

Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office! Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money.

POINT BREEZE CREDIT UNION GROUP

COLLECTOR

Hunt Valley, MD · On-site

$20.50 - $30.76/hr

Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office! Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money.

Tower

Collector II

Laurel, MD · On-site

$29.21 - $36.51/hr

Hiring Range - $29.21/hr - $36.51/hr SUMMARY OF POSITION Collector II position is responsible for performing activities associated with all delinquent, fraudulent, and credit card accounts with ...

Tower Federal Credit Union

Collector II

Laurel, MD

$29.21 - $36.51/hr

Hiring Range - $29.21/hr - $36.51/hr SUMMARY OF POSITION Collector II position is responsible for performing activities associated with all delinquent, fraudulent, and credit card accounts with ...

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All JobsCollector JobsCollector Jobs in Baltimore, MD

Collector information

See Baltimore, MD salary details

$12

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$27

How much do collector jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for collector in Baltimore, MD is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.73 per hour, depending on experience, location, and employer.

What is a collector?

A collector collects money owed on accounts for a company. This is not limited to outstanding debts, as these are usually passed on to another department or company. In this career, you instead remind customers and take payments for accounts. Qualifications include understanding FDCPA and other debt related regulations, using skip tracing technique, and active listening skills. Your job duties include making outbound calls or taking calls from consumer to ensure they make payments on their accounts. Experience is not usually required, but a customer service background can be beneficial.

What does a collector do?

A Collector is responsible for recovering overdue payments from individuals or businesses on behalf of creditors, such as banks, utility companies, or other organizations. Their duties include contacting debtors by phone, mail, or email, negotiating repayment plans, and maintaining records of collection activities. Collectors must follow regulations and ethical practices while seeking to resolve outstanding debts and help clients recover funds.

What are the key skills and qualifications needed to thrive as a collector, and why are they important?

To thrive as a Collector, you need a solid understanding of debt collection practices, negotiation skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, payment processing systems, and knowledge of regulations like the Fair Debt Collection Practices Act (FDCPA) are typically required. Strong communication, persistence, and conflict resolution abilities help build rapport with clients and resolve outstanding debts effectively. These skills are vital to maximize recoveries while maintaining compliance and positive client relationships.

What are some common challenges faced by collectors, and how can they effectively handle difficult customer interactions?

Collectors often encounter challenges such as dealing with unresponsive or distressed customers and meeting strict collection targets. Effective communication and empathy are crucial for building rapport and negotiating payment plans. Many organizations provide training in conflict resolution and compliance with legal regulations, which helps collectors maintain professionalism and protect both the company's and customers' interests. Peer support and regular team meetings also offer opportunities to share strategies and overcome obstacles together.

What is the difference between Collector vs Debt Collector?

AspectCollectorDebt Collector
Required CredentialsHigh school diploma or equivalent; sometimes certification in collectionsHigh school diploma; often similar certifications in collections
Work EnvironmentOffice setting, sometimes remote; interacts with clients and customersOffice or field; contacts debtors via phone, email, or in person
Employer & Industry UsageFinancial institutions, healthcare, utilitiesDebt collection agencies, financial institutions
Common Search & ComparisonYesYes

Both Collector and Debt Collector roles involve recovering payments owed by customers. While they share similar credentials and work environments, a Collector typically works within a company to manage accounts receivable, whereas a Debt Collector often works for third-party agencies contacting debtors to recover overdue payments. Understanding these differences helps job seekers find the right role in the collections industry.

What jobs do collectors have?

Collectors work in various fields such as art, antiques, coins, stamps, and memorabilia, often working in museums, auction houses, retail stores, or private collections. They may be responsible for appraising, acquiring, cataloging, and preserving items, and often require knowledge of specific collecting areas and attention to detail.
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Collector jobs near you
Infographic showing various Collector job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 30% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $43,416 per year, or $20.9 per hour.

COLLECTOR

POINT BREEZE CREDIT UNION GROUP

MD • On-site

$20.50 - $30.76/hr

Other

Re-posted 22 days ago

Job description

Point Breeze Credit Union is currently seeking a Part-Time Collector to join our Hunt Valley Office!
Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind.
This Collector role is a part-time position, of 50 hours every two weeks.
Essential functions in the Collector role are:
  • Contact members with delinquent loans and defaulted share accounts using specific knowledge of Point Breeze Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act.
  • Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.
  • Establish and maintain updated member information on related delinquent loan and negative balance accounts.
  • Review and investigate payment history to resolve member discrepancies.
  • Recommend adverse action for delinquent accounts (block or suspend lines of credit.)
  • Maintain various reports such as: Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance.
  • Responsible for Courtesy Pay and Negative Balance queues, as well as, the reporting to Deluxe when applicable.
  • Maintain delinquent card file and return deposit items.
  • Adheres to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
  • Perform other related duties as assigned by the Vice President of Collections.

The role of Collector encompasses pay grade 7. Incumbents are placed within a specific range based on experience. (starting rate $20.50 per hour, up to $30.75 per hour based on experience).
Qualified candidates with have:
  • High school education or GED.
  • knowledge of credit and lending policies and procedures needed.
  • One Year to three years of similar or related experience.
  • Excellent interpersonal, analytical, and problem-solving skills.
  • Excellent telephone and written communication skills.
  • Must be self-motivated, team oriented, confident and possess excellent customer service skills.
  • Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving.
  • Ability to multi-task is required.

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