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Collections Jobs in New Castle, DE (NOW HIRING)

Collabera

Collections Representative

Newark, DE

$16.50 - $21.50/hr

Collections Representative Duration: 6+ months (Strong possibility of extension) Available Shift/s: * 2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during ...

Collabera

Collections Specialist

Newark, DE

$18 - $24.50/hr

Collections Representatives The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This ...

Sallie Mae Bank

Director, Collections Strategy

Newark, DE · On-site

$150 - $190/hr

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery and Collections Contact Strategy for Private Student Loan portfolio in their first line of defense ...

Sallie Mae

Director, Collections Strategy

Newark, DE · On-site

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery and Collections Contact Strategy for Private Student Loan portfolio in their first line of defense ...

Sallie_mae

Director, Collections Strategy

Newark, DE · On-site

The Director, Collections Strategy will play a pivotal role in shaping and executing the Recovery and Collections Contact Strategy for Private Student Loan portfolio in their first line of defense ...

Td

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement * Leverage data analytics and ...

TD Bank Group

Collections Strategy Manager

Wilmington, DE · On-site

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement * Leverage data analytics and ...

WLCC II

Collections Representative

Claymont, DE · On-site

$16 - $16.50/hr

Job purpose Under the direction of the Collection Manager, Must operate within the approved guidelines, policies and procedures of the FDCPA. Duties and responsibilities > Collector must make minimum ...

WLCC II

Collections Representative

Claymont, DE · On-site

$16 - $16.50/hr

Job purpose Under the direction of the Collection Manager, Must operate within the approved guidelines, policies and procedures of the FDCPA. Duties and responsibilities > Collector must make minimum ...

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How much do collections jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for collections in New Castle, DE is $20.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.22 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in New Castle, DE?

The most popular types of Collections jobs in New Castle, DE are:

What cities near New Castle, DE are hiring for Collections jobs?

Cities near New Castle, DE with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in New Castle, DE as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,294 per year, or $20.8 per hour.

Collections Representative

Collabera

Newark, DE

$16.50 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details:

Industry: Financial Services

Work Location: Newark, DE

Job Title: Collections Representative

Duration: 6+ months (Strong possibility of extension)


Available Shift/s:

  • 2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during week when working Saturday
  • Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday - Friday; 8:00 AM - 5:00 PM


Job Description:

  • The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. 
  • This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. 
  • Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. 
  • Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. 
  • In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. 
  • Works an established list of accounts on an automated collections system and/or auto-dialer. 
  • This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. 
  • Understands and educates customers on account terms and alternate payment programs and methods. 
  • Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.


Job Requirements:

  • Excellent communication skills
  • Customer Service focus
  • Ability to understand and discuss personal and financial difficulties 
  • Ability to recommend and negotiate payment arrangements 
  • Demonstrated ability to work in a fast paced environment 
  • Strong computer skills
  • Previous collections experience
  • Previous customer service experience
  • Strong negotiation skills
Additional Information


Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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