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Collections Jobs in Vermont (NOW HIRING)

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$13

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$32

How much do collections jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collections in Vermont is $22.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.58 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Vermont?

The most popular types of Collections jobs in Vermont are:

Collections jobs near you
Infographic showing various Collections job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,470 per year, or $22.8 per hour.

Director of Collection Management Services

University of Vermont

Burlington, VT • On-site

Full-time

Medical, PTO

Re-posted 16 days ago

University Of Vermont rating

8.1

Company rating: 8.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

168th of 622 rated colleges and universities

Job description

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Advertising Copy
The University of Vermont (UVM) Libraries seek an experienced, collaborative and forward-thinking professional to serve as director of Collection Management Services (CMS). The director provides visionary leadership, fosters a welcoming and inclusive atmosphere, facilitates communication and collaboration, supports and mentors staff, and anticipates and advocates for the information needs of our varied user communities.
Priorities include enacting a unified collections management strategy encompassing the work of multiple library units; overseeing the consolidation of collections budgets and decision-making across the UVM Libraries; building consensus around strategic decisions regarding content licensing; formulating a vision for cataloging and metadata services with an awareness of new developments and changes in the field; supporting opportunities for cooperative collection-building, archiving, and collection-management afforded by UVM's membership in the Boston Library Consortium (BLC) Network Zone; attending to the professional development of direct reports and creating plans for continuous learning; and nurturing an atmosphere of collegiality and respect within the CMS Department and throughout the Libraries.
We seek candidates well versed in and committed to open-access publishing initiatives and to evolving models for producing and disseminating information. They should be familiar with best practices in the management of institutional and disciplinary repositories and eager to collaborate with fellow faculty with expertise in scholarly communications and data services. Candidates should be skilled at gathering and interpreting data to inform collection development policies and practices.
We seek candidates who are confident, thoughtful, empathetic, good listeners and effective communicators. Those who have supervised, worked with, and reported to the candidate should speak highly of the candidate's leadership, emotional intelligence, organizational skills, and ability to inspire trust and enthusiasm. This position will be expected to cultivate strong relationships with faculty, academic centers across the institution and the University of Vermont Medical Center.

This position reports to the dean of libraries and oversees the work of all personnel working in cataloging and metadata, collection development and analysis, and acquisitions and electronic resources, including direct supervision of the heads of each of these sub-units. The director of CMS works collaboratively across UVM's three libraries: Howe Library, Dana Health Sciences Library, and Silver Special Collections library. This position provides leadership in the Libraries' planning and operations as a member of the Dean's Council. This director will work with all library directors to ensure that the work of collection development, acquisitions, and cataloging is seamless and consistent with the UVM Libraries' strategic plans, mission and goals.
Librarians at the University of Vermont hold faculty appointments without tenure. As such, librarians are expected to perform in three areas: Educational Mission (Librarianship); Scholarly and Creative Activity; and Service. Rank at time of initial hire and promotions are based upon performance in all three areas.
Responsibilities:
  • Leads in collaboratively establishing and advocating for department goals, priorities, and policies in alignment with the University Libraries' and the University's strategic initiatives.
  • Provides oversight and accountability for collection budgets across the Libraries, making data-informed and user-centered decisions to shape annual allocation and spending decisions.
  • Shapes and implements strategic vision for library collections. Leads the development of workflows and processes for the acquisition, description and disposal of print and electronic materials.
  • Provides strategic guidance for the cataloging of all materials in the UVM Libraries. Develops and leads the coordination of e-resource and metadata projects and services to support metadata standards, creation, workflows and interoperability between formats and systems.
  • Supports the development of faculty and staff within the department. Creates and fosters strong relationships with colleagues in collection development, acquisitions, cataloging, the Libraries as a whole, the university, and external partners and organizations.
  • Collaborates with Silver Special Collections Library and faculty cataloger on strategies for description and cataloging of rare and unique collections.
  • Collaborates with Dana Health Sciences Library to ensure that workflows, strategy and departmental outcomes support the needs of clinicians, researchers and hospital stakeholders.
  • Develops a clear and compelling vision for the ways the work of this department can promote the Libraries' commitment to free, universal access to information and support the development of skilled researchers and informationally literate citizens.
  • Crafts cooperative collection-development and collection-management strategies with other libraries, both locally and nationally, especially within the Boston Library Consortium (BLC).
  • Cultivates a personal research agenda and service portfolio. Engages in and contributes to the profession with scholarship, creative activity, and service related to professional and scholarly interests through publications, presentations, and committee work at local, state, regional, and national levels.
  • Works with departmental faculty and staff, library colleagues and others to design and implement initiatives focused on inclusive excellence.

Required Qualifications:
  • A master's degree (M.L.S., M.S., or M.A. in Library or Information Science, or other variant) from a program accredited by the American Library Association or the equivalent professional credential in librarianship. Those who have a master's degree or PhD in another eld and have completed a formal program providing training as a librarian may also be eligible.
  • A record of scholarship and publications (and/or portfolio of creative activity) (a) consistent with the expectations for library associate or library full faculty at the University of Vermont and (b) of a quantity and quality that positions the candidate as an skilled and savvy mentor for faculty in their own scholarship.
  • At least five years' professional experience in an academic library, with three or more years at a supervisory level.
  • Experience coordinating interactions between cataloging, acquisitions, and collection-development operations and demonstrated familiarity with collection-management methodologies and collection-analysis tools, and principles and practices of cataloging.
  • Demonstrated experience building and managing collaborative and collegial relationships between library departments and functions.
  • Demonstrated experience of leadership, management, and mentoring.
  • Experience in project management.
  • Ability to work well both independently and collaboratively with colleagues, faculty and staff.
  • Fluency in developments in the scholarly publishing landscape, especially in open-access publishing and efforts to make collections accessible to everyone.
  • Excellent oral, written, listening and interpersonal skills.
  • Proficiency with library technology, including systems similar to those employed at UVM (e.g., Alma, Libnova, etc.).
  • Demonstrated commitment to UVM's Our Common Ground values and to the ALA core values of librarianship.

Desired (Non-Essential) Qualifications:
  • Familiarity with medical and health sciences librarianship and/or special collections.
  • Experience working with staff and/or faculty librarians in a union environment.
  • Experience in contract negotiation and/or in establishing and maintaining effective relationships with vendors, consortia and publishers.
We seek candidates who will embrace UVM's Our Common Ground, the ACRL Diversity Standards, and fundamental principles of intellectual freedom embodied in UVM's statement on Academic Freedom, the ACRL Statement on Academic Freedom, and the AAUP Statement of Principles on Academic Freedom and Tenure. The Libraries are committed to building collections that serve an increasingly diverse curriculum, to affirming all persons and supporting all intellectually rigorous thought and traditions, to building the most diverse recruitment pools possible, to creating mentorship opportunities for colleagues, and to making our services and spaces accessible and welcoming to all.
Appointment, Salary, Benefits
The Director has a primary appointment as an academic administrator and a secondary appointment as a Library Faculty member. Library Directors have a record of librarianship, scholarship, and service appropriate for an appointment at the rank of Library Associate Professor or above. Rank recommendation at time of initial hire will be based upon review of candidate's previous experience (detailed in CV). At the rank of Library Associate Professor or higher, the finalist must go through an expedited promotion process after hire to be appointed at this rank. Librarians at the University of Vermont hold faculty appointments without tenure. As such, librarians are expected to perform in three areas: Educational Mission (Librarianship), Scholarly and Creative Activity, and Service.
The salary range for this position is $100,000 - $130,000. Library Faculty are not eligible for tenure. Generous benefits package includes TIAA/CREF (or alternative plan), managed health care plan, professional development funds, and 22 days of annual leave.

Our Common Ground Values Statement:
As part of your application, provide a statement on how, as a faculty member and director of the Collection Management Services department, you would enhance the impact of Our Common Ground Values at UVM, and among the populations we serve.

Application Information:
For further details about this position and to apply online, please visit our website at: https://www.uvmjobs.com/postings/86823. In addition to the online application, candidates are required to submit the following documents: cover letter, a complete curriculum vitae, an Our Common Ground value statement, and a list of three professional references who can speak to issues related to academic rank.
The search will remain open until the position is filled. For best consideration, complete applications should be received no later than Monday, July 13, 2026. For additional information, please contact search chair Bridget Burke, bridget.burke@uvm.edu. Employment is subject to a successful background check.
Campus Profile:
The University of Vermont (UVM), established in 1791, is a top public research university. Often referred to as a Public Ivy, UVM is the largest institution of higher education in the state, with over 12,600 degree-seeking students enrolled in nine schools and colleges, including a medical school. UVM is known as a small, premier research institution, combining the faculty-student relationships found at small liberal arts colleges with the resources of a major research institution.
UVM Libraries, comprised of the David W. Howe Memorial Library, Dana Health Sciences Library, and Silver Special Collections Library, delivers distinctive and outstanding service to the campus community, the State of Vermont, and the University of Vermont Medical Center through excellence in instruction, innovation in research and scholarship, and dedication to public service. UVM Libraries uses the Alma library services platform and Primo VE discovery search interface. Atmire DSpace Open Repository hosts the institutional repository UVM ScholarWorks, and Libnova hosts an array of unique digital collections.
UVM is located in Burlington, Vermont, which has consistently been named a top city to live in. Uniquely situated near both Lake Champlain and the Green Mountains, the surrounding area offers easy access to a variety of outdoor activities year-round. Burlington enjoys excellent school systems, a dynamic and stimulating cultural scene, and a vibrant and diverse social life. It is also within a short distance of several major metropolitan areas, including Montreal, Boston, and New York City.
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. The successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through their teaching, service, research, scholarship, or creative arts.
Anticipated Pay Range
$100,000-$130,000
Job Location Burlington, Vermont, United States Job Open Date 0...

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