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Collections Representative Jobs in Newark, NJ (NOW HIRING)

Waste Connections

Collections Representative

Bronx, NY · On-site

$23 - $30/hr

Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days ...

Quest Diagnostics

Collections Representative

Clifton, NJ · On-site

$17.20/hr

Collections Representative - Monday to Friday, 8:30 AM to 5:00 PM Eastern Pay range: $17.20+/ hour Salary offers are based on a wide range of factors including relevant skills, training, experience ...

Thibaut Inc.

Representative, Credit

Union, NJ · On-site

$26 - $30/hr

The Credit & Collections Representative plays a key role in managing the company's accounts receivable and ensuring timely payment collections. This role is responsible for evaluating credit ...

Thibaut Inc.

Representative, Credit

Union, NJ · On-site

$26 - $30/hr

The Credit & Collections Representative plays a key role in managing the company's accounts receivable and ensuring timely payment collections. This role is responsible for evaluating credit ...

City of New York

Collections Attorney

Manhattan, NY · On-site +1

The Collections Law Unit is seeking an experienced collections attorney to join its team and represent DOF in a broad range of debt collection matters. Reporting to the Senior Director of Collections ...

City of New York

Collections Attorney

Manhattan, NY · On-site +1

The Collections Law Unit is seeking an experienced collections attorney to join its team and represent DOF in a broad range of debt collection matters. Reporting to the Senior Director of Collections ...

ThinkingAhead

Collections, Team Lead

New York, NY

... Collections Representatives during high-volume periods. Education: - High School Diploma required - Bachelor's degree preferred Experience: - Minimum 3-5 years of collections experience in a ...

City of New York

Collections Attorney

Manhattan, NY · On-site

$100K - $125K/yr

The Collections Law Unit is seeking an experienced collections attorney to join its team and represent DOF in a broad range of debt collection matters. Reporting to the Senior Director of Collections ...

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How much do collections representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for collections representative in Newark, NJ is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.12 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Newark, NJ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 69% Physical, 2% Hybrid, and 29% Remote job distribution, with an average salary of $41,598 per year, or $20 per hour.

Collections Representative

Waste Connections

Bronx, NY • On-site

$23 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Waste Connections rating

7.4

Company rating: 7.4 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

29th of 91 rated recycling and waste

Job description

WASTE CONNECTIONS, Inc. (NYSE: WCN) - We are the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area. With a commitment to customer service, environmental responsibility, and operational excellence, we are proud to support local communities while helping clients manage waste more efficiently. Join our growing team and be part of a mission-driven company making a real impact.
Job Description
Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts.
Pay rate: $23-$30/ hr. (depending on relevant experience)
Schedule: Monday-Friday, in-office
Hours: 8:00 AM - 5:00 PM
Key Responsibilities
  • Monitor and follow up on past-due accounts to ensure timely resolution
  • Contact customers via phone, email, and written correspondence to collect outstanding payments
  • Make 70-80+ outbound calls daily on delinquent accounts, managing automated call systems
  • Collaborate with managers and departments to strategize and execute monthly collection plans
  • Maintain accurate notes in customer portfolios
  • Negotiate payment plans and settlements within company guidelines
  • Provide assistance with online payments
  • Meet or exceed collection targets and departmental goals
  • Handle difficult customer interactions and escalate calls when necessary
  • Report results to management

Qualifications & Skills
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software
  • 1+ years of experience in collections, accounts receivable, or a related customer service role
  • Strong negotiation and problem-solving skills
  • Excellent verbal and written communication abilities
  • Ability to work independently and collaboratively in a fast-paced office environment
  • Strong attention to detail and ability to handle confidential information

Benefits:
  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off, holidays, and sick leave.

WHY YOU NEED TO JOIN US
CULTURE: It's a great place to work! We operate in an environment where empowered, self-directed All Stars know the importance of their work.
INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
Waste Connections - Apply today and Connect with Your Future! https://careers.wasteconnections.com/us/en/
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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