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Collections Manager Jobs in Wheaton, IL (NOW HIRING)

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

Primary Position Objective The Collections Team Lead will report to the Collections Manager and ... As a Team Lead, you will assist your manager with monitoring productivity and effectiveness and ...

Brilliant Financial Staffing - IL

Be Seen First

Collections Specialist

Downers Grove, IL · On-site

$21 - $23/hr

Collections Specialist Location: Downers Grove, IL Pay Range: $21/HR-$23/HR (Depending on Skills ... Manage a portfolio of roughly 200 commercial accounts that range is size * Investigate, research ...

Reveal Brainspace

Collections Specialist

Chicago, IL · Hybrid

$51K - $60K/yr

The ideal candidate will be responsible for managing and resolving customer billing and usage ... collections and accurate account management. This role follows a hybrid model (4 days in office, 1 ...

Rose Paving

Collections Specialist

Villa Park, IL · On-site

$25 - $32/hr

What you'll be doing We are seeking a professional Collections Specialist to join our Accounts ... Manage vendor relationships with external credit / collection providers. * Assist General Counsel ...

Reveal

Collections Specialist

Chicago, IL · On-site

$51K - $60K/yr

The ideal candidate will be responsible for managing and resolving customer billing and usage ... collections and accurate account management. This role follows a hybrid model (4 days in office, 1 ...

Greenberg Traurig LLP

Collections Specialist

Chicago, IL · On-site

$40.23 - $46.18/hr

Join our Revenue Management team as a Collections Specialist located in our Chicago office. We are seeking a highly skilled professional who thrives in a fast-paced, business driven environment.

US Multimodal Group

Collections Representative

Orland Park, IL · On-site

$16.75 - $21.75/hr

Its expertise lies in coordinating and managing complex logistics operations, catering to diverse ... Job Summary The Collections Representative is responsible for contacting customers regarding past ...

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Collections Manager information

See Wheaton, IL salary details

$30K

$56.8K

$105.3K

How much do collections manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for collections manager in Wheaton, IL is $56,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,300.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Wheaton, IL?

The most popular types of Collections jobs in Wheaton, IL are:

What job categories do people searching Collections Manager jobs in Wheaton, IL look for?

The top searched job categories for Collections Manager jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Collections Manager jobs?

Cities near Wheaton, IL with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $56,755 per year, or $27.3 per hour.

MORTGAGE COLLECTIONS TEAM LEAD

OSP LP

Palatine, IL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 22 days ago

Job description

Primary Position Objective

The Collections Team Lead will report to the Collections Manager and provide support to Management with day-to-day functions of the department. The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. 


As a Team Lead, you will assist your manager with monitoring productivity and effectiveness and ensuring SLAs and regulatory compliance requirements are met. You will work closely with your manager, to review and compile statistical data, ensure adequate coverage and workflow, provide feedback on staff and operations, and assume other team duties such as coordinating work assignments, preparing reports, etc. Have an expertise in handling escalated delinquent accounts and adhere to timelines established based on client needs and department workflow.

 

Major Duties and Responsibilities:

  • Observe and mentor team members, perform side by sides, Call Monitoring for quality assurance, and coach staff to ensure performance, production and accuracy levels are achieved and provide ongoing training and assist with new hire training. 
  • Assist the team and serve as first point of contact for immediate assistance, and guidance.
  • Handle escalated phone calls and provide guidance and feedback on collections issues. 
  • Perform Collector functions as needed by the department, including assisting with Inbound call volumes, Dialer responsibilities and Queue calls.
  • Launch and monitor Dialer campaigns at the Campaign and Agent levels to ensure optimal results.
  • Assist Manager in implementing best practices, policies and procedures and consistency.
  • Monitor, maintain email correspondence as well as escalated complaints from borrowers/third parties/Vendors/clients from the Collections inbox and ensure 24-hour response time.
  • Review Late Charge and CPP fee waivers for approval and forward for processing; Provide payment processing/instructions.
  • Ensure compliance with requirements under CFPB, FDCPA RESPA, FCRA, UDAPP, FHA, TILA, GLBA, ECOA. 
  • Review and approve timecards.
  • Deliver exceptional service to borrower, client, and internal and external customers including responding in a timely manner and in adherence with regulations and company expectations.
  • Performs other duties as assigned by management.
  • Process Check by Phone payments and exception payments; research payment histories and identify corrections if necessary.
  • May perform as needed contact with client as it applies to delinquent borrowers and/or portfolio inquiries, high-level client management and review of QWR Log.
  • Use technology to improve process efficiency and quality of service; embrace and implement opportunities for automation. 



Supervisory Requirements:

  • Creates an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO” while maintaining a high level of integrity and leading by example. 
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. 
  • Utilizes available system reporting and develops additional monitoring tools to manage exceptions to standards.
  • Manages the department’s staff including appropriate employee evaluations that identify employee strengths and weaknesses; ensures training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
  • Directs and coaches’ staff in a positive and encouraging fashion.
  • Proposes and then implements annual department goals and employee goals; routinely measures actual departmental/employee performance to the goals.
  • Assesses the developmental needs and career paths of staff and make recommendations for their advancement as appropriate.


Additional Expectations:

  • Provide a professional example, accuracy, and consistency in work performance.
  • Respect teammates.
  • Participates and is an active team member by assisting others.
  • Communicates in a courteous manner.
  • Have a solution rather than a complaint to resolve issues promptly.
  • Keep management informed of pertinent information. 
  • Communicate openly and often.
  • Maintains the quality and integrity of the services provided by the department.
  • Supports the overall goals of the Company and that services are delivered professionally and efficiently.
  • Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO”.
  • Embrace change without resistance and adapt quickly, however do provide feedback when necessary.


Independent Judgment:

  • Possess a high degree of independent judgment that will be heavily relied upon by Collection Manager and Director of Default Management. 
  • Will make frequent decisions on customer service issues and complaint resolution.
  • Identify and report trends with workflow, collectors, teams, calls, any day-to-day functions and suggest process changes to improve workflow, productivity, team environment.


Requirements & Qualifications:
  • High level of collections technical expertise to perform any job in the unit; previous experience collection experience on loans 90+ days delinquent required.
  • Three years collections experience preferred.
  • High School diploma.
  • Thorough understanding of the Fair Debt Collection Practices Act.
  • Thorough understanding of the Consumer Financial Protection Bureau rules.
  • Ability to calculate figures and amounts such as interest rates, principal balance, and late charges.
  • Strong computer skills with emphasis on Microsoft Excel, Word, and Outlook and ability to learn new loan servicing systems or other software as implemented.
  • Excellent analytical and communication skills (both verbal and written).
  • Ability to solve practical problems and deal with a variety of unique situations.
  • Ability to apply common sense understanding to carry out instruction furnished in written, oral, diagram or schedule form.
  • Excellent attention to detail.
  • Strong work ethic and discretion.
  • Must be able to multi-task in a fast-paced environment.
  • Excellent organizational and follow-up skills with the ability to prioritize.
  • Bilingual (English and Spanish) a plus.
Physical Requirements

Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.


 

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position. 

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required. 

 

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.