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Collections Manager Jobs in Berlin, CT (NOW HIRING)

USA Waste & Recycling

Collections Representative

Enfield, CT · On-site

$17.25 - $22.25/hr

The Collections Representative is responsible for collaborating with existing customers on ... Support management and company requests as needed. * Maintains reasonable, regular, punctual ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

Webster Bank

Associate, Collections

Southington, CT

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

Webster Bank

Associate, Collections

Southington, CT

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions. * Institute skip ...

CFS

Credit & Collections Specialist

Southington, CT · On-site

$52K - $62K/yr

... collections activities for a large and complex customer portfolio. This role requires strong ... Manage a high-volume portfolio of customer accounts * Monitor and maintain aging reports using ...

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Collections Manager information

See Berlin, CT salary details

$30.7K

$58.2K

$108K

How much do collections manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for collections manager in Berlin, CT is $58,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $64,900.00 per year, depending on experience, location, and employer.

What does a collections manager do?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time. They coordinate with debtors, monitor overdue accounts, and may use collection software or tools to manage the process efficiently. Strong communication skills and knowledge of financial regulations are important in this role.

How much do collections managers make?

Collections managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, industry, and location. In larger markets, such as major cities, salaries can be higher, often exceeding $90,000 for experienced professionals. Compensation may also include bonuses and benefits related to debt recovery and financial management skills.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What cities near Berlin, CT are hiring for Collections Manager jobs? Cities near Berlin, CT with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Berlin, CT as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,205 per year, or $28 per hour.

Collections Representative

USA Waste and Recycling

Enfield, CT • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

Collections Representative
USA Waste and Recycling
Position Summary:
The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent accounts up to date. The Collections Representative will have a high level of interaction with external customers, as well as Sales and Customer Service. This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.
Why USA Waste and Recycling
  • 401 (K), Roth, and Profit Sharing/Match Plans.
  • Competitive Salaries.
  • Comprehensive medical, dental, and vision insurance.
  • FSA Eligibility.
  • Telehealth and Mental Health support.
  • Life insurance options include a 100% employer-funded option.
  • Employee Assistance Program.
  • Training and development opportunities with a growing, family-owned company.

Your Role:
  • Maintained continuous follow-up with customers to obtain timely payment.
  • Resolve undistributed cash.
  • Complete appropriate paperwork for credit memos, refunds, and account adjustments.
  • Complete and provide account reconciliations.
  • Facilitate across departments on behalf of the customer for disputed invoices.
  • Partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
  • Keep details collected within the system.
  • Monitor and maintain orders on hand throughout each day.
  • Perform final steps to write off accounts to bad debt.
  • Understand and ensure compliance with internal procedures and controls.
  • Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, accounts receivable, and Management.
  • Participate in backup coverage for residential collections and when others are out of the office.
  • Prepare weekly collection reports for the Credit Manager.
  • Involvement in departmental initiatives, projects, or cross-functional training.
  • Support management and company requests as needed.
  • Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and other federal, state, and local standards.
  • Adapts to changing duties, as required, based on business needs.

Your Skills:
  • Ability to prioritize work in a fast-paced environment.
  • Ability to communicate effectively, both verbally and in writing
  • Ability to interact with customers to resolve concerns.
  • Excellent attention to detail and customer focus
  • Capable of managing all the daily departmental activities with attention to detail, including the timely collection of receivables.
  • Strong initiative and the ability to manage high volumes and multiple tasks while also managing interruptions and working under pressure.
  • Thorough knowledge and understanding of collections, transactions, and processes.

Desired Requirements:
  • Associate degree or continued college work
  • Proficiency with Microsoft Office, such as Teams, Outlook, Excel, and Word.

Physical Demands:
Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
  • Required to exert physical effort in handling objects more or less than 30 pounds rarely.
  • This position requires on-site presence at our Enfield, CT location; remote work arrangements are unavailable for this role.

Our Story
USA Waste and its affiliated businesses are proudly family-owned, built on a legacy that began in 1974 when Guy "Sonny" Antonacci and his wife, Mary Ann, started Somers Sanitation with a single truck in Somers, Connecticut. Today, three generations of the Antonacci family lead a diverse organization grounded in hard work, innovation, and a deep commitment to the communities they serve.
From leading waste hauling and recycling operations to premier destinations like Sonny's Place and GreatHorse, the family's entrepreneurial vision extends across a range of industries. Sonny's Place was designed to bring families together through fun and entertainment, while GreatHorse and The Starting Gate deliver a refined yet welcoming experience rooted in luxury and hospitality. The family's passion for excellence also extends to Lindy Farms, a premier Standardbred and Thoroughbred breeding and training facility in Somers, CT, dedicated to developing elite racehorses.
Across all companies, the Antonacci family remains committed to delivering exceptional experiences while staying true to the values that started it all-family, innovation, and community impact.
Join a team dedicated to advancing these principles across a dynamic and growing family of businesses.
USA Waste and Recycling, Inc. EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.

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