Collections Management Assistant Jobs in Virginia

Assistant Property Manager

PRIMARY FUNCTION

This position works closely with the on-site property manager to oversee the day-to-day operation of the community, including leasing, collections, resident services, customer services, maintenance, administration and policy and procedures compliance.

JOB RESPONSIBILITIES

• Assist with recruiting and training of staff.
• Plan and organize for leasing and marketing with assistance from property manager to maintain and reach goals set during leasing season.
• Effectively demonstrates and lease apartments. Oversees leasing consultant's ability to demonstrate the model unit, follow up on leads and evaluates the leasing consultant's ability to close the lease.
• Oversees leasing information in accordance with property policy and assists in entering leasing paperwork during leasing season.
• Excellence at customer service. Inform property manager of any resident issue/complaint/request that is unresolved so the property manager can assist in a resolution.
• Develops a thorough understanding of the competitive market. Research and provide current information for market surveys, market grid and other pertinent information as directed for budgets.
• Responsible for the preparation of advertising and promotional expenses for the yearly budget.
• Develops and maintains retention and promotional programs, advertising, direct mailing and local contacts campaigns, with assistance of the property manager.
• Establish and maintains relation with branch campus administrators and local contacts.
• Oversees the maintenance orders and contact us e-mails are responded to immediately by leasing staff and notifies the property manager of any issue or complain that may arise.
• All duties associated with accounting, rent collections and delinquency reporting.
• Assist in the plan and execution of property projects as assigned by property manager.
• Maintains a professional image while on the property or representing the property.
• Plays a major role in in assisting in turnover preparation as directed by the property manager.
• Relates well with supervisor and maintains positive relation with staff. Notifies supervisor of interpersonal relation issues among staff member if brought to assistant manager.
• Contributes to the overall growth of the team, participates in and encourages team work.
• Performs all other responsibilities as directed by supervisor.

Customer Service / Resident Retention

Quality of Work / Promptness in Task Completion

• Complete all assigned tasks promptly.
• Go above and beyond! If you see something that needs done, address it.
• Complete tasks on or before due dates.
• Receive passing scores on test shops.
• Ability to prioritize tasks by importance.
• Take pride in completed tasks and complete each job with high quality.

Independence / Proficiency

• Ability to determine priorities without direction.
• Follow through and completion of tasks without direction.
• Use established skills and techniques to complete tasks.
• Use of materials and equipment to complete tasks.
• Coordinate leasing and administrative objectives with supervisors.

Attendance

• Ability to be on time and prepared for a full workday.
• Request time off in accordance with company policy.
• Reports off work (if sick) in accordance with company policy.
• Completes a minimum number of personal matters while on company time in accordance with company policy.

Interpersonal Relations

• Relates well with supervisors.
• Maintains positive relationships with co-workers.
• Ability to maintain composure in public eye.
• Maintains relationships with other property management companies, campus and branch campus administrators as well as vendors and contractors.
• Contributes to overall growth of the team. Participates and contributes in teamwork.

Other Requirements

While performing the duties of this job, the employee will need to travel from floor to floor and will need to travel outside between buildings in varying outdoor weather conditions. The employee will also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly be required to communicate effectively with others. Occasional lifting may be required.

Benefits

• Medical and Dental
• 401(K) with employer contribution
• Paid Time Off
• Short & Long-Term Disability
• Paid Holidays

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, gender identity, sexual orientation, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

McKinney Properties, Inc. has been named a 2024 and 2025 Top Workplace by the Pittsburgh Post Gazette!