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Collections Associate Jobs in Shelton, CT (NOW HIRING)

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred. * Candidates ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) * Candidates with some ...

Webster Bank

Associate, Collections

Southington, CT

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) * Candidates with some ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

... 4, Collections Chart for Loss Mitigation discussions. * Institute skip tracing efforts as needed ... Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred. * Candidates ...

Robert Half

Collections Specialist

Stratford, CT · On-site

$23 - $27/hr

Associate degree in Accounting, Finance, Business, or related field preferred * 2+ years of collections, accounts receivable, or credit and collections experience * Experience working in a ...

Ed Mitchell Inc

Men's Sales Associate

Huntington, NY · On-site

$28.85 - $33.66/hr

Position Summary:The Sales Associate will be responsible for delivering an exceptional ... Assist in inventory management, stock replenishment, and receiving of new collections.Support team ...

Ed Mitchell Inc

Men's Sales Associate

Huntington, NY · On-site

$28.85 - $33.66/hr

The Sales Associate will be responsible for delivering an exceptional, personalized shopping ... luxury collections. * Maintain store visual standards, ensuring merchandise is beautifully ...

ed mitchell

Men's Sales Associate

Huntington, NY · On-site

$14.75 - $20/hr

The Sales Associate will be responsible for delivering an exceptional, personalized shopping ... luxury collections. * Maintain store visual standards, ensuring merchandise is beautifully ...

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All JobsCollections Associate JobsCollections Associate Jobs in Shelton, CT

Collections Associate information

See Shelton, CT salary details

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How much do collections associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections associate in Shelton, CT is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.12 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Shelton, CT are hiring for Collections Associate jobs? Cities near Shelton, CT with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Shelton, CT as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,082 per year, or $20.7 per hour.

Associate, Collections

Webster Bank

Southington, CT • On-site

$20 - $23/hr

Full-time

Re-posted 27 days ago

Webster Bank rating

7.1

Company rating: 7.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

125th of 171 rated banks

Job description

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The incumbent has well developed knowledge, skills, and techniques relative to the collection of past due Residential and Consumer loan products. The incumbent works well with peers and supervisor in the successful reduction of delinquency in early stage delinquency (0-89) Incumbent is able to conduct non- automated calling and letter campaigns targeting assigned levels of delinquency. May also be responsible for preparing litigation referral packages and multi-state default preparation.
What you will do
  • Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
  • Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing,
  • Communicate in a professional, ethical and empathetic manner to resolve the delinquency
  • Seek Quality Right Party (QRPC) during any established contact with the Borrower* Discuss the financial difficulties causing the delinquency* Determine (1) Reason for Default (RFD), * (2) whether their hardship is temporary or permanent, * (3) property occupancy status, * (4) Ability to repay the Delinquency
  • In each QRPC, achieve one or more of the following outcomes:* Collect past due payments* Accept a Promise to Pay or short- term Repayment plan* Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation as defined in Job Aid 1003.1.4, Collections Chart for Loss Mitigation discussions.
  • Institute skip tracing efforts as needed and maintain accurate, complete records of same
  • Handle the mailing of automated written Collection communications to the borrowers as assigned, including one or more of the following: Mild, Medium and Strong letters, EIL letters, 60 Day Letters ensuring prompt and accuracy of the communication.
  • Prepare and mail periodic non automated Collection communications to the borrowers as assigned, including one or more of the following: 45 Day letters packages, State specific Default letters ensuring prompt and accuracy of the communication.
  • Handle payment reversals related to drafts and checks returned NSF
  • Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts

Skills and Abilities
  • Excellent verbal communication skills
  • Candidates with prior knowledge of the bank's core lending systems [MSP,, Signature, Salesforce etc.] preferred
  • Knowledge of Investor and Insurer Default Servicing Guidelines preferred.

Education Qualifications
  • Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred.
  • Candidates with some combination of coursework and experience, or extensive related professional experience, are eligible for consideration.

Experience Qualifications
  • Experience in direct collection of residential, consumer and business loan debt in a banking environment preferred.

The estimated salary range for this position is $20.00 to $23.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-MM3
Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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