Collections Associate Jobs in Pacoima, CA (NOW HIRING)

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

The Revenue Processing Associate will work in the Revenue Processing Department and provide support to the business operations for WASH's Client Support, Sales and Finance Departments. The Revenue Processing Associate will play a critical role in auditing and processing collections. As part of the finance organization reporting to the Revenue Processing Manager, the Revenue Processing Associate will be responsible for explaining calculations, generating reports, and preparing correspondence for other departments to use in customer communications. Other duties may be assigned, such as calculating commission changes and updating records. Training will be provided for commission calculations and using our systems to update records in the database.

What you will do:

• Audit collections submitted to the commission systems
• Check for discrepancies, including counter-reading audits and unusual drops or spikes
• Review collection exceptions, including partial and balance collections
• Process collections in a timely manner to meet deadlines
• Manage tracking to ensure that all client accounts that are due to pay are paid timely
• Process and post check voucher batches
• Create revenue and commission reports in Excel as assigned and prepare internal correspondence for other departments to use in customer communications
• Calculate commission changes and update records when customer accounts change or when account reconciliations are required
• Explain complex commission calculations to customers or other WASH departments
• Research various records, including accounting statements and tax statements, to resolve customer problems
• Understand and process tax-related matters such as 1099 forms, W-9 forms, and levies; training will be provided
• Provide quality internal customer service by assisting customer service representatives with customer issues, complaints, and inquiries, demonstrating an understanding of customer needs, and ensuring timely responses; this role is not outward-facing, and all customer outreach is handled by the Customer Support department or supervisors
• Interact with departments across the organization, including Lease Processing, Accounting, Customer Support, and Sales
• Develop a deep understanding of business processes, systems, and quality checks across the organization to identify gaps and recommend improvements that enable fast, consistent, and accurate commission processing

What we are looking for:

• Expertise with Microsoft Excel mandatory (sums, lookups, pivot tables, multiple embedded formulae)
• Confident understanding of math and order of operations and ability to write Excel formulae to do commissions calculations
• Calculate and process complex customer payments timely and accurately
• Possess effective verbal and written English communication skills. Able to write clear, succinct emails to customers.
• Proficient in Microsoft Word and Outlook
• Able to read and interpret customer contracts and other legal documents
• Bachelor's Degree Preferred

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at hr@washlaundry.com to inquire about the position.