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Collections Associate Jobs in Memphis, TN (NOW HIRING)

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Collections Associate information

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$10

$18

$27

How much do collections associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for collections associate in Memphis, TN is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.58 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Memphis, TN?

The most popular types of Collections jobs in Memphis, TN are:

What job categories do people searching Collections Associate jobs in Memphis, TN look for?

The top searched job categories for Collections Associate jobs in Memphis, TN are:

What cities near Memphis, TN are hiring for Collections Associate jobs?

Cities near Memphis, TN with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Memphis, TN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,335 per year, or $18.4 per hour.

Specialist-Billing

Baptist Memorial Health Care Corporation

Memphis, TN • On-site

$18.75 - $25.25/hr

Full-time

Re-posted 19 days ago

Baptist Memorial Health Care rating

7.3

Company rating: 7.3 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

Overview
Job Summary
Responsible for the daily completion of both cliams edit, denial, and no response billing functions for timely follow up. Handles internal and external questions to completion. Understands both paper and electronic claims as well as client invoice billing. Performs other duties as assigned.
Responsibilities
  • Handles telephone communication with patients, insurance companies and other BMG clinic or BMG Foundation personnel.
  • Bills, collects and submits all insurance and TPA claims according to payer guidelines, and established procedures and workflows
  • Reviews and/or processes all credit balances from supplied reports.
  • Works all insurance denials, via paper and/or electronic in work queues.
  • Monitors and processes all assigned electronic and/or paper claim status. i.g. claim edit and no response work queues.
  • Completes assigned goals

Specifications
Experience
Minimum Required
  • Experience in the healthcare setting or educational coursework.

Preferred/Desired
  • One or more years of government and/or commercial billing and collections in a physician or hospital setting.

Education
Minimum Required
  • High School Dipolma or GED

Preferred/Desired
  • Certification in medical billing or course work. Associates degree in Business, Finance, or related field.

Training
Minimum Required
  • Basic computer and keyboarding skills.

Preferred/Desired
  • MS Office and advanced phone system experience. Knowledge of insurance billing and collections guidelines, including payer systems such as FFS. Experience with Epic. Effective verbal and written communication skills. Effective customer service skills.

Special Skills
Minimum Required
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired

What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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