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Collections Associate Jobs in Chattanooga, TN (NOW HIRING)

First Volunteer

Collections Associate

Chattanooga, TN · On-site

$16 - $21.75/hr

Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms. Qualifications: High School ...

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.40/hr

The Collections Specialist I monitors incoming payments by properly tracking them into the system ... Associate's degree in accounting, Finance or similar field required. 1 year of relevant work ...

New

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

The Collections Specialist I monitors incoming payments by properly tracking them into the system ... Associate's degree in accounting, Finance or similar field required. 1 year of relevant work ...

New

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Collections Associate information

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$18

$28

How much do collections associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for collections associate in Chattanooga, TN is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.01 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Chattanooga, TN? The most popular types of Collections jobs in Chattanooga, TN are:
What cities near Chattanooga, TN are hiring for Collections Associate jobs? Cities near Chattanooga, TN with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Chattanooga, TN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,107 per year, or $18.8 per hour.

Collections Associate

First Volunteer

Chattanooga, TN • On-site

$16 - $21.75/hr

Full-time

Re-posted 28 days ago

Job description

Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable.
  • Identify past due accounts that meet criteria for contact.
  • Review file information and bank records to determine overall customer profile
  • Establish written, verbal or personal contact with customers in order to resolve delinquency
  • Use effective skip trace techniques to locate missing customers and collateral.
  • Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms.

Qualifications:
High School diploma or equivalent work experience.
Some collection experience preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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