Collections Assistant Jobs in Providence, RI (NOW HIRING)

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Inframark's Operations and Maintenance team is an award-winning team that delivers cutting-edge water, wastewater, and public works services to municipalities, utility districts, and industries. We are dedicated to supporting our employees as well as protecting the environment and the communities we serve. You would be empowered to thrive in a dynamic, supportive, and innovative environment. Take the next step in your career and join us at Inframark. Apply today!
Why Work for Inframark?
Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.
Looking for a Collections Systems Supervisor in our Fall River, MA plant.
Collection Systems Department to ensure the safe, reliable, efficient, and compliant operation and maintenance of the sanitary sewer collection system, stormwater collection system, combined sewer overflow (CSO) facilities, pumping stations, lift stations, flood control facilities, and associated municipal infrastructure.
The Collection System Supervisor is responsible for the day-to-day supervision of collection system personnel, coordinating field operations, scheduling preventative and corrective maintenance activities, overseeing emergency response operations, managing work orders, ensuring regulatory compliance, and fulfilling the Company's contractual obligations with the City of Fall River.
Working under the direction of the Collection System Manager, the Collection System Supervisor serves as the primary field supervisor for the Collection Systems Department and assists the Collection System Manager with departmental planning, personnel development, budgeting, regulatory compliance, capital improvement planning, and operational objectives.
The Collection System Supervisor may be required to assist Operations personnel, Maintenance personnel, City departments, regulatory agencies, contractors, and management during emergencies, capital improvement projects, weather events, regulatory inspections, and other operational activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Supervises, schedules, assigns, and evaluates the daily work of Collection System personnel including but not limited to sewer cleaning, jetting, vacuuming, bypass pumping, CCTV inspections, catch basin cleaning, sewer repairs, manhole rehabilitation, and emergency response activities.
• Oversees confined space entry, excavation safety, trench protection, traffic control, lockout/tagout, fall protection, and other safety programs.
• Coordinates Dig Safe notifications, utility mark-outs, traffic control, police details, contractor coordination, and customer service requests.
• Coordinates emergency repairs, emergency responses, and planned collection system maintenance projects.
• Oversees inventory control, equipment availability, and purchasing requests related to collection system operations.
• Oversees the Computerized Maintenance Management System (CMMS) for collection system assets.
• Reviews work orders for completeness, accuracy, and timely completion.
• Establishes preventive maintenance schedules and equipment histories.
• Provides leadership, coaching, mentoring, and technical guidance to assigned personnel.
• Conducts employee performance evaluations, coaching sessions, disciplinary actions, and employee development activities in accordance with Company policies and the Collective Bargaining Agreement.
• Participates in hiring, interviewing, onboarding, promotions, and employee training.
• Ensures adequate staffing for routine maintenance, emergency response, weather events, and on-call assignments.
• Reviews employee time records and operational documentation.
• Coordinates collection system activities necessary to fulfill the Company's contractual obligations with the City of Fall River.
• Assists other City departments during emergencies, weather events, public works activities, infrastructure projects, and municipal support operations.
• Participates in snow removal operations, storm response, traffic control, and other municipal support activities as assigned.
• Assists the Collection System Manager with planning collection system rehabilitation and capital improvement projects.
• Monitors expenditures and recommends cost-effective operational improvements.
• Prepares reports, presentations, operational summaries, and performance metrics.
• Demonstrates a positive, professional, and cooperative attitude while performing assigned duties.
• Promotes teamwork, accountability, professionalism, safety, and continuous improvement.
• Maintains productive working relationships with coworkers, contractors, City personnel, regulatory agencies, vendors, and the public.
• Demonstrates flexibility and willingness to assist other departments when operational needs require.
• Performs related duties as assigned.
MINIMUM QUALIFICATIONS
Education
• High school diploma or GED required.
• Associate's degree in Environmental Science, Civil Engineering Technology, Construction Management, Public Works, Wastewater Technology, or related field preferred.
Experience
• Minimum of five (5) years of progressively responsible experience in wastewater collection systems, utilities, public works, underground construction, or related field.
• Minimum of two (2) years of supervisory or lead experience preferred.
• Experience supervising union personnel preferred.
• Experience coordinating emergency response activities preferred.
Licenses & Certifications
• Valid driver's license with an acceptable driving record.
• Massachusetts Collection System Operator Certification preferred.
• Valid Class B CDL with appropriate endorsements preferred.
• Massachusetts Hoisting License preferred.
• Additional certifications related to wastewater collection systems, safety, utility operations, or public works are desirable.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• Extensive knowledge of wastewater collection systems, pump stations, stormwater systems, CSO facilities, underground utilities, and municipal infrastructure.
• Thorough knowledge of collection system maintenance, CCTV inspections, sewer cleaning, bypass pumping, asset management, and CMMS.
• Knowledge of OSHA regulations, EPA regulations, MassDEP requirements, Dig Safe laws, and municipal utility operations.
• Strong leadership, employee development, conflict resolution, and decision-making skills.
• Excellent planning, scheduling, organizational, budgeting, and communication abilities.
• Ability to interpret engineering drawings, utility maps, specifications, and technical manuals.
• Ability to manage multiple priorities while responding effectively to emergencies.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
• Work is performed in both office and field environments.
• Frequent field inspections at collection system facilities, pumping stations, excavation sites, and construction projects.
• Exposure to wastewater, traffic hazards, confined spaces, adverse weather conditions, construction sites, and moving equipment.
• Must be able to climb ladders, enter confined spaces (when required), traverse uneven terrain, and inspect underground infrastructure.
• Must be available for emergency call-ins.
SUPERVISION RECEIVED
Works under the general supervision of the Collection System Manager, Assistant Project Manager, Project Manager, or other designated management personnel.
SUPERVISION GIVEN
Directly supervises the Collection System Lead, Collection System Technicians, Collection System Utility Helpers, and other assigned personnel.
FLSA & UNION STATUS
This position is classified as exempt and is not covered by the Collective Bargaining Agreement unless otherwise designated by the Company.
DISCLAIMER
I have read and understood my job description. I also understand that there may be additional job functions required depending on the project I am assigned to. These additional requirements will not alter the essential functions of the position. I further understand that the Company reserves the right to modify this job description as operational needs require.
To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.
Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Learn more about us at Operations and Maintenance - Inframark