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Collections Account Manager Jobs in Oak Ridge, TN

Covenant Health

PT ACCOUNT REP I-CLINIC

Knoxville, TN · On-site

$14.75 - $19.50/hr

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health ... or collections office desired. Preference will be given to candidates with Physician Office or ...

Farmers Home Furniture

Field Account Representative

TN · On-site

Records deliveries on delivery record and submits to appropriate management. Monitors proper ... collections or general office procedures; or any combination of training, experience and education ...

Farmers Home Furniture

Field Account Representative

TN · On-site

Records deliveries on delivery record and submits to appropriate management. Monitors proper ... collections or general office procedures; or any combination of training, experience and education ...

Covenant Health

SUPV PATIENT ACCOUNTING

Knoxville, TN · On-site

... Collections, Financial Assistance/Charity Care, and Bad Debt functions. The position assists ... Identifies and resolves complex account issues, utilizing appropriate resources when needed.

Covenant Health

SUPV PATIENT ACCOUNTING

Knoxville, TN · On-site

... Collections, Financial Assistance/Charity Care, and Bad Debt functions. The position assists ... Identifies and resolves complex account issues, utilizing appropriate resources when needed.

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

Overview Collections Representative II, CMG Business Office Full Time, 80 Hours Per Pay Period, Day ... Covenant Medical Group is Covenant Health's employed and managed medical practice organization ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Oak Ridge, TN

Collections Account Manager information

See Oak Ridge, TN salary details

$28.2K

$62.9K

$101.3K

How much do collections account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for collections account manager in Oak Ridge, TN is $62,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What cities near Oak Ridge, TN are hiring for Collections Account Manager jobs?

Cities near Oak Ridge, TN with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,923 per year, or $30.3 per hour.

PT ACCOUNT REP I-CLINIC

Covenant Health

Knoxville, TN • On-site

$14.75 - $19.50/hr

Full-time

Re-posted 16 days ago

Job description

Overview
Patient Account Representative, Family Care Specialists
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Medical Group Overview:
Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.
Position Summary:
The Patient Account Rep I is responsible for timely and accurate follow-up to assigned Accounts Receivables, claim issues, responding to inquiries and other duties as assigned. The Patient Account Rep I will respond to a minimum of 22 tasks per day or an equivalent work assignment plus other daily duties as assigned. This is contingent upon which functional area within the Central Business Office the position is assigned.
There are several sub-categories of the Patient Account Rep I position that are used as internal designations. There may be variations within these designations as to specific responsibilities, related primarily to the customer base being served and the functional area within the Physician Central Business Office.
Responsibilities
  • Understands Patient Accounts/Customer Service process including HIPAA policy regarding patient confidentiality guidelines.
  • Understands and interprets billing procedures relative to account resolution.
  • Exhibits the ability to handle assigned tasks from supervisor.
  • Demonstrates knowledge of State and Federal regulations, HCFA guidelines, TennCare guidelines and other Third Party Payor requirements assuring departmental compliance.
  • Communicates effectively with patients/public, co-workers, physicians and or their offices, and other office personnel using verbal, nonverbal and written communication skills
  • Handles incoming telephone inquiries on assigned patient accounts in compliance with the CMG policies.
  • Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources after complete review of claim issue when all resources are executed
  • Demonstrates good judgment when handling financial discussions with patients, maintaining a professional and confidential environment.
  • Interprets and explains to patients and their families' charges, services, insurance coverage, financial application guidelines and office policy regarding payment of their bills.
  • Handles all correspondence relating to assigned patient accounts within five working days of receipt of task and/or denial of claim.
  • Consults and works collaboratively with Supervisors, Co-workers, Managers, Department Director, and other office personnel, effectively performing assigned task timely and accurately.
  • Promotes positive public relations for the physician CBO and clinics adhering to desired behaviors.
  • Attends in services and other meetings as required to enhance professional growth and development. Completes all required CovLearn assignments timely on CovNet.
  • Provides assistance to new employees with questions and training.
  • Demonstrates promptness in reporting for and completing work-ensuring follow-through on assigned tasks.
  • Demonstrates appropriate utilization of resources, i.e. equipment and supplies.
  • Does not promote or participate in solicitation during working hours within the department.
  • Perform other duties as assigned or requested.

Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
Previous experience in an office setting, as Patient Service Representative I or II, billing or collections office desired. Preference will be given to candidates with Physician Office or Healthcare experience. Computer experience required. Expected to perform adequately within the position after working at least three to six (3-6) months on the job.
Licensure Requirement:
None

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