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Collections Account Manager Jobs in Oak Ridge, TN

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

Communicate with customers whose accounts are in collections to support payment resolution ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

Communicate with customers whose accounts are in collections to support payment resolution ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

FirstBank

MH Bilingual Account Representative

Knoxville, TN

$14.75 - $18.50/hr

Communicate with customers whose accounts are in collections to support payment resolution ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

FirstBank

MH Bilingual Account Representative

Knoxville, TN · On-site

$14.75 - $18.50/hr

Communicate with customers whose accounts are in collections to support payment resolution ... Respectful demeanor toward other associates and managers that promotes a positive and professional ...

Covenant Health

PT ACCOUNT REP I-CLINIC

Knoxville, TN

$14.75 - $19.50/hr

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health ... or collections office desired. Preference will be given to candidates with Physician Office or ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Oak Ridge, TN

Collections Account Manager information

See Oak Ridge, TN salary details

$28.2K

$62.9K

$101.3K

How much do collections account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for collections account manager in Oak Ridge, TN is $62,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What cities near Oak Ridge, TN are hiring for Collections Account Manager jobs?

Cities near Oak Ridge, TN with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,923 per year, or $30.3 per hour.

Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

BrightSpring

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Job description

Our Company
PharMerica
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position entails 75% travel throughout the Tennessee market. Ideal location to reside is a commutable distance to that location
Schedule: Monday - Friday, hours depend on business needs
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
  • Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
  • Accountable for all aspects of client relationships; primary go-to person for your client base
  • Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
  • Leads client contract renewal process in collaboration with other key PharMerica stakeholders
  • Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
  • Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
    • Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
  • Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
  • Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
  • Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
  • Represents PharMerica at corporate/networking/client events and conferences
  • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications
  • Bachelor's degree or equivalent experience
  • Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
  • Ability to communicate to all levels of management
  • Excellent time-management and basic computer skills
  • Advanced Microsoft Office proficiency
  • Outstanding problem-solving skills
  • Experience in root cause analysis
  • Ability to collaborate cross-functionally
  • Experience working within a collaborative team
  • Experience in a project management and client-facing customer service role
  • Strong background with the ability to manage multiple priorities and deadlines at once

About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.