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Collections Account Manager Jobs in Marblehead, MA

Kaizen Stackup

Collections Specialist

Boston, MA

$20 - $27.25/hr

Collections SpecialistAbout the Role We are seeking a dedicated and experienced Full-time ... Manage a portfolio of delinquent accounts and implement effective collection strategies to recover ...

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Manage a portfolio of delinquent accounts and implement effective collection strategies to recover ...

Soni Resources

Collections Analyst

Stoughton, MA · On-site

$49K/yr

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer ...

Lendbuzz

Internal Account Manager (Floorplan)

Ipswich, MA · On-site

$65K - $75K/yr

Collections & Portfolio Management: Monitor daily account standings to ensure dealership payments are submitted on time. Serve as the primary point of contact for dealer partners, ensuring a high ...

Rent-A-Center

Bilingual Account Manager

Roxbury, MA

$20.75 - $21.25/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Bilingual Account Manager

Chelsea, MA · On-site

$20.75 - $21.25/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Bilingual Account Manager

Roxbury, MA · On-site

$20.75 - $21.25/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

Rent-A-Center

Bilingual Account Manager

Chelsea, MA · On-site

$20.75 - $21.25/hr

... collections. This role supports sales growth and account health by building strong customer ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

allianthcm

Account Manager

Boston, MA · On-site

... existing accounts and support of Producer-led new business efforts. ESSENTIAL DUTIES AND ... collections; Participates in the claims process as directed by management, including claim ...

allianthcm

Account Manager - Energy

Boston, MA · Remote

... client on receivable collections; Responsible for collection of fees, reconciliation, and ... Manage the daily account management of client accounts, including processing policies ...

Roessel Joy

Assistant Collections Manager

Stoughton, MA · On-site

Supervise, mentor, and develop a team ofCollections Specialists responsible for managing accounts associated witha recent acquisition * Oversee daily collections activities, ensuringtimely follow-up ...

Alliant Insurance Services

Account Manager

Boston, MA · On-site

$95K/yr

... existing accounts and support of Producer-led new business efforts. ESSENTIAL DUTIES AND ... collections; Participates in the claims process as directed by management, including claim ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Marblehead, MA

Collections Account Manager information

See Marblehead, MA salary details

$33K

$73.6K

$118.5K

How much do collections account manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for collections account manager in Marblehead, MA is $73,578.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What job categories do people searching Collections Account Manager jobs in Marblehead, MA look for?

The top searched job categories for Collections Account Manager jobs in Marblehead, MA are:

What cities near Marblehead, MA are hiring for Collections Account Manager jobs?

Cities near Marblehead, MA with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Marblehead, MA as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $73,578 per year, or $35.4 per hour.

Collections Specialist

Kaizen Stackup

Boston, MA

$20 - $27.25/hr

Full-time

Re-posted 11 days ago

Job description

Collections SpecialistAbout the Role

We are seeking a dedicated and experienced Full-time Collections Specialist to join our dynamic team. The ideal candidate will be responsible for managing and executing collection activities to ensure timely payment of outstanding accounts. This role requires a detail-oriented individual with excellent communication skills and a strong understanding of collections processes, billing procedures, and payment processing.

Key Responsibilities
  • Manage a portfolio of delinquent accounts and implement effective collection strategies to recover outstanding balances
  • Conduct thorough account reviews and analyze customer payment histories to identify potential risks and opportunities
  • Initiate and maintain regular contact with customers via phone, email, and written correspondence to resolve payment issues
  • Negotiate payment arrangements and settlement agreements with customers, ensuring compliance with company policies and legal regulations
  • Process payments accurately and efficiently, updating account information in real-time
  • Collaborate with internal departments, including Sales, Customer Service, and Legal, to address complex account issues and disputes
  • Maintain detailed records of all collection activities, including customer interactions, payment arrangements, and account status updates
  • Generate and analyze reports on collection performance, identifying trends and areas for improvement
  • Stay up-to-date with relevant laws, regulations, and industry best practices in collections and credit management
  • Assist in the development and implementation of new collection strategies and process improvements
  • Participate in training sessions and share knowledge with team members to enhance overall department performance
QualificationsRequired:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 3 years of experience in collections, accounts receivable, or a similar role within the legal or insurance industries
  • Proficiency in collections software, billing systems, and payment processing platforms
  • Strong understanding of collections laws, regulations, and industry best practices
  • Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders
  • Demonstrated ability to negotiate effectively and resolve conflicts
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
  • Ability to work independently and as part of a team in a fast-paced environment
  • High level of attention to detail and accuracy in data entry and financial transactions
Preferred:
  • Professional certification such as Certified Commercial Collector (CCC) or Credit Business Associate (CBA)
  • Experience with enterprise resource planning (ERP) systems
  • Knowledge of legal billing and collection practices
Key Competencies
  • Customer Focus: Ability to maintain a professional and courteous demeanor while dealing with challenging customer situations
  • Communication: Excellent verbal and written communication skills, with the ability to adapt communication style to different audiences
  • Negotiation: Strong negotiation skills to reach mut