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Collection Specialist Jobs in Riverside, CA (NOW HIRING)

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Collection Specialist information

See Riverside, CA salary details

$13

$22

$31

How much do collection specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for collection specialist in Riverside, CA is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.10 per hour, depending on experience, location, and employer.

Is working in collections a good job?

A collection specialist manages overdue accounts and contacts customers to recover payments, often working in office environments with skills in communication and negotiation. The role can offer steady employment, opportunities for advancement, and may require certifications such as a credit and collections certification. Job satisfaction depends on individual preferences for handling financial matters and working with people under pressure.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need strong analytical abilities, negotiation skills, and knowledge of credit and collections processes, often supported by a background in finance or accounting. Familiarity with collection management systems, CRM software, and regulatory compliance tools is typically required. Excellent communication, resilience, and problem-solving abilities set top performers apart in this role. These skills are crucial for recovering outstanding debts efficiently while maintaining positive client relationships and adhering to legal standards.

How does a collection specialist typically collaborate with other departments to achieve recovery goals?

Collection Specialists frequently work closely with departments such as customer service, accounting, and sales to resolve outstanding accounts. They often coordinate with customer service to clarify account issues, with accounting to reconcile discrepancies, and with sales to understand customer histories. This collaboration ensures a seamless approach to recovering funds and maintaining positive client relationships. Effective interdepartmental communication is essential for overcoming common challenges like disputed charges or complex billing situations.

What does a collection specialist do?

A collection specialist is responsible for contacting customers to collect overdue payments, verifying account information, and negotiating payment arrangements. They often use collection software and must adhere to legal and company policies while maintaining professional communication. Strong negotiation and communication skills are essential for success in this role.

What is the difference between Collection Specialist vs Accounts Receivable Clerk?

AspectCollection SpecialistAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer experience in collections or financeHigh school diploma; basic accounting knowledge often preferred
Work EnvironmentOffice setting; interacting with customers and clients to recover debtsOffice setting; managing invoicing, payments, and account records
Employer & Industry UsageFinancial institutions, healthcare, retail, and service industriesCorporate finance departments, accounting firms, and businesses with large receivables

While both roles involve financial transactions, a Collection Specialist focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing and records payments. The roles often overlap in skills and work environment, but their primary responsibilities differ in scope and focus.

What are popular job titles related to Collection Specialist jobs in Riverside, CA? For Collection Specialist jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Collection Specialist jobs in Riverside, CA look for? The top searched job categories for Collection Specialist jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Collection Specialist jobs? Cities near Riverside, CA with the most Collection Specialist job openings:
Collection Specialist jobs near you
Infographic showing various Collection Specialist job openings in Riverside, CA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $46,578 per year, or $22.4 per hour.

Accounts Receivable/Collections Specialist

ServiceMaster Restore 9669 - Irvine

Irvine, CA • On-site

$25 - $30/hr

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Training & development

Accounts Receivable / Collections Specialist

Full‑Time On‑Site Administrative & Finance

Position Summary

The Accounts Receivable / Collections Specialist is responsible for ensuring timely, accurate collection of outstanding receivables, maintaining clean aging reports, and supporting cash‑flow stability. This role combines customer communication, documentation accuracy, and escalation management. The ideal candidate is organized, assertive, detail‑driven, and comfortable owning a predictable, audit‑safe AR workflow.
Key Responsibilities

Accounts Receivable

  • Maintain accurate AR aging reports and ensure all balances are current and properly categorized.
  • Post payments, reconcile customer accounts, and verify invoice accuracy.
  • Track missing paperwork, incomplete billing packets, and job‑status dependencies that affect invoicing.
  • Coordinate with internal teams (Coordinators, Estimators, Project Managers) to resolve billing discrepancies.
  • Prepare weekly AR summaries, cash‑flow projections, and status updates for leadership.
Collections

  • Conduct proactive outreach (phone, email) to customers with overdue balances.
  • Document all communication in a consistent, timestamped format.
  • Secure payment commitments and follow up until resolution.
  • Identify accounts requiring escalation (legal, lien, small claims, or executive review).
  • Maintain a professional, firm, and customer‑service‑oriented approach during all interactions.
Documentation & Compliance

  • Ensure all AR and collections actions are logged in the company’s systems.
  • Maintain audit‑ready records for every account, including communication history and supporting documents.
  • Follow company policies for credit holds, payment plans, and escalation thresholds.
  • Support month‑end close with reconciliations and AR reporting.
Required Skills & Qualifications

  • 2+ years experience in Accounts Receivable, Collections, or related finance roles.
  • Strong communication skills—clear, concise, and professional.
  • High attention to detail with the ability to manage multiple accounts simultaneously.
  • Proficiency with Excel and AR systems (ERP, CRM, or industry‑specific platforms).
  • Ability to remain calm, assertive, and solutions‑focused with customers.
  • Strong follow‑through and ownership of tasks from start to finish.
Preferred Qualifications

  • Experience in restoration, construction, insurance billing, or service‑based industries.
  • Familiarity with lien rights, payment schedules, and insurance carrier billing processes.
  • Ability to read job files and understand job‑status dependencies that affect invoicing.