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Collection Agency Jobs in Atlanta, TX (NOW HIRING)

Kemper

Licensed Insurance Agent

Texarkana, TX

Benefit from autonomy in managing your customer visits and premium collection schedule * Career ... agency * $1,500 bonus after six production months * $2,500 bonus after 12 production months *To ...

Tamus

Collections Specialist

Texarkana, TX

$17.25 - $23.25/hr

Job Title Collections Specialist Agency Texas A&M University - Texarkana Department Business Office ... Manages student accounts and collection of all receivables. Provides administrative support for all ...

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All JobsCollection Agency JobsCollection Agency Jobs in Atlanta, TX

Collection Agency information

See Atlanta, TX salary details

$8

$17

$26

How much do collection agency jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for collection agency in Atlanta, TX is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.95 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities near Atlanta, TX are hiring for Collection Agency jobs?

Cities near Atlanta, TX with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Atlanta, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 14% Part Time, and 14% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $36,012 per year, or $17.3 per hour.

Patient Account Specialist Senior - Pulmonary

CHRISTUS Health

Texarkana, TX • On-site

$17.25 - $21.75/hr

Full-time

Posted 14 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 531 frontline employees who took The Breakroom Quiz

531st of 888 rated healthcare providers

Job description

Summary:
Provides medical collection services for TLRA collection units. Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and BD inventory.
Responsibilities:
  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
  • Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status.
  • Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
  • Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
  • Performs research and analysis of account issues and strives to resolve problems timely and accurately.
  • Ensure daily productivity standards are met.
  • Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
  • Must have solid knowledge and utilization of desktop applications to include Word and Excel are essential.
  • General hospital A/R accounts knowledge is required.
  • Performs other special projects as required when assigned.

Collections - Insurance
  • Maintains active knowledge of all collection requirements by payors.
  • Collects balance owing from third-party payers in accordance with State and Federal laws governing collections practices. Ensures that collection efforts are thorough with the overall objective being to collect outstanding balances in an ethical manner.
  • Ensures quality standards are met and proper documentation regarding patient accounting records.
  • Contact other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing.

Collections - Self Pay
  • Ensures that self-pay accounts are handled in a customer service-oriented manner that accomplishes the goal of collecting monies due to clients, while at the same time preserving the positive image of TLRA that exists in the community.
  • Responsible for assisting patients in identifying eligible means of financial assistance or if non apply working with the patient to make acceptable payment arrangements.
  • Must be an effective team member with good communication skills. Must participate in team meetings, communicate work-related ideas and concerns proactively, and assist in finding appropriate resolutions.

Physician Billing/Collections
  • Ensure proper reimbursement for all services and to ensure all appeals are filed timely.
  • Review accounts and determine appropriate follow-up activities utilizing Six Sigma Practices.
  • Identify under and overpayments and take appropriate actions to resolve accounts.
  • Validate commercial insurance claims to ensure the claims are paid according to the contract.
  • Direct knowledge using Meditech and CollectLogix software.
  • Monitor and communicate errors generated by other groups and evaluate for trends.

Job Requirements:
Education/Skills
  • High School diploma or equivalent years of experience required.

Experience
  • 3-5 years of experience preferred.
  • experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.

Licenses, Registrations, or Certifications
  • None required.

Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

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About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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