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Collection Agency Jobs in Ontario (NOW HIRING)

Rogers Communications

Manager, Collections

Toronto, ON · On-site

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. What's in it for you? We believe in investing in our people and ...

Rogers Communications

Manager, Collections

Orillia, ON · On-site

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. What's in it for you? We believe in investing in our people and ...

Rogers Communications

Manager, Collections

Aurora, ON · On-site

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. What's in it for you? We believe in investing in our people and ...

Rogers Communications

Manager, Collections

London, ON · On-site

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. What's in it for you? We believe in investing in our people and ...

Rogers Communications

Manager, Collections

Oshawa, ON · On-site

Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset. What's in it for you? We believe in investing in our people and ...

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Showing results 21-40

All JobsCollection Agency JobsCollection Agency Jobs in Ontario

Collection Agency information

See Ontario salary details

$20K

$45K

$91.5K

How much do collection agency jobs pay per year?

As of Sep 6, 2026, the average yearly pay for collection agency in Ontario is $45,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities in Ontario are hiring for Collection Agency jobs?

Cities in Ontario with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 11% Part Time, and 15% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $45,041 per year, or $21.7 per hour.

Legal Collections Representative - Toronto, ON (Hybrid)

Transworld Systems Inc.

Toronto, ON • Hybrid

CA$22 - CA$25/hr

Full-time

Re-posted 27 days ago

Key responsibilities

  • Manage a portfolio of delinquent accounts and pursue collection efforts.

  • Review accounts for legal action and coordinate with attorneys and third-party agencies.

  • Negotiate payment arrangements and settlements with customers.

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

60th of 72 rated call and contact centers

Job description

Overview

Work Location: Toronto, Ontario - Hybrid

Compensation: $22-25/hour based on qualifications and relevant experience  

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.  

Please Note: Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations. 

Company Office Location: 

1100-325 Milner Ave Scarborough, Ontario

We are seeking a motivated and detail-oriented Legal Collector to join our team. The ideal candidate will be responsible for managing delinquent accounts, coordinating legal collection efforts, and maintaining compliance with all applicable laws and regulations.


Responsibilities
  • Manage a portfolio of delinquent accounts and pursue collection efforts.
  • Review accounts for legal action and coordinate with attorneys, and third-party agencies.
  • Negotiate payment arrangements and settlements with customers.
  • Prepare and maintain accurate documentation, case notes, and legal records.
  • Monitor judgments, garnishments, and bankruptcy filings.
  • Ensure compliance with Collections and Debt Settlement Services Act, Provincial and Federal regulations, and company policies.
  • Research and locate customers using skip-tracing tools and public records.
  • Meet collection goals while maintaining professionalism and customer service standards.

 


Qualifications
  • Previous collections, legal collections, or litigation support experience preferred.
  • Strong negotiation, communication, and problem-solving skills.
  • Ability to manage multiple accounts and deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and collection management software.
  • Knowledge of debt collection laws and legal processes is a plus.
  • Various shifts are offered depending on the department evening shift for all departments availibility required 
  • High speed internet with ethernet cord connection (our system is not compatible with WIFI)
  • Smart Phone with Microsoft Authenticator app to connect to VPN
Qualifications:
  • Previous collections, legal collections, or litigation support experience preferred.
  • Strong negotiation, communication, and problem-solving skills.
  • Ability to manage multiple accounts and deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and collection management software.
  • Knowledge of debt collection laws and legal processes is a plus.
  • Various shifts are offered depending on the department evening shift for all departments availibility required 
  • High speed internet with ethernet cord connection (our system is not compatible with WIFI)
  • Smart Phone with Microsoft Authenticator app to connect to VPN
Education:UNAVAILABLEEmployment Type: FULL_TIME

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