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Collection Agency Jobs in California (NOW HIRING)

Salinasvalleyhealth

Financial Counselor

Salinas, CA

$29.47 - $35.47/hr

Responds to inquiries from collection agencies. * Receives required documentation for charity care patients. * Provides patients with options of program coverage and assists with completion of ...

Career Group

Accounts Receivable Consultant

Sacramento, CA · On-site

$100K - $130K/yr

Experience with private collections, including small claims court and collection agency referrals * Prior background in business office management or a senior AR role within SNF or post-acute care

Salinas Valley Health

Financial Counselor

Salinas, CA · On-site

$29.47 - $35.47/hr

Responds to inquiries from collection agencies. * Receives required documentation for charity care patients. * Provides patients with options of program coverage and assists with completion of ...

Career Group

Accounts Receivable Consultant

Stockton, CA · On-site

$100K - $130K/yr

Experience with private collections, including small claims court and collection agency referrals * Prior background in business office management or a senior AR role within SNF or post-acute care

Century Group

Credit Manager

Long Beach, CA · On-site

$110K - $140K/yr

Manage relations with service providers - trade credit insurance, collection agencies, credit reporting agencies * Manage credit team collection efforts in research and resolution of collection ...

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How much do collection agency jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for collection agency in California is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What cities in California are hiring for Collection Agency jobs?

Cities in California with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in California as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 11% Part Time, 2% Temporary, and 11% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $41,127 per year, or $19.8 per hour.

Fin Care Specialist I (Customer Service)

Cedars Sinai

Los Angeles, CA • On-site

$25.57 - $39.63/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Cedars-Sinai rating

8.6

Company rating: 8.6 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

41st of 1,059 rated hospitals

Job description


Align yourself with an organization with a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation's Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company's Workplace of the Year. We offer an outstanding benefits package that includes healthcare and a generous time-off policy, in addition to competitive compensation.
Join us! Discover why U.S. News & World Report has named us one of America's Best Hospitals.
What will I be doing in this role?
Under general supervision and following established practices, policies, and guidelines, provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. Positions at this level require advanced knowledge in specialized functions and a full understanding of the revenue cycle. You will work independently and have strong customer service skills and work well with patients, deescalate issues quickly, able to talk, think and access the system to achieve maximum customer satisfaction. This position requires strong analytic and prioritization skills and the ability to understand, interpret and explain payor contracts and CSMC billing and collections policy and practices. This position may be cross-trained in other revenue cycle functions and provide back-up coverage.
*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*
Responsibilities
  • Applies detailed knowledge of and follows all hospital and department policies, procedures (e.g., PHI, PFS employee handbook).
  • Demonstrates detailed knowledge of Cedars-Sinai's core patient accounting systems and/or department specific systems and uses them effectively and efficiently.
  • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to the supervisor.
  • Adheres to documentation standards of the department. Accurately uses activity codes. Notes are clear and concise. Correctly enters data in fields. Maintains acceptable levels of speed and accuracy.
  • Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. Ensures that the resolution completed meets the patient's needs.
  • Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.
  • Negotiates and documents payment plans within established policies.
  • Achieves timely and accurate account collection for hospital and professional services. Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts. Maintains A/R per department protocol. Reviews accounts on continuing basis and refers uncollectible accounts to collection agency or attorney on a timely basis. Ensures account is routed to appropriate work queue for approval.
  • Responds timely, effectively, and appropriately to deliverables.
  • Shares knowledge, time, and expertise to assist other members of the team.
  • Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
  • Identifies and responds appropriately to both internal and external customer needs using available resources.

Qualifications
Requirements:
  • High School Diploma/GED required. Associate degree in business administration or another related major or college level courses in finance, business, or health insurance preferred.
  • A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.

Why work here?
Beyond outstanding employee benefits including health and dental insurance, paid vacation, and a 403(b) we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.

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