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Collection Agencies Jobs in Georgia (NOW HIRING)

Liberis

Collections Team Leader

Atlanta, GA · On-site

Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved. * Monitor post write-off recovery performance and take ...

Liberis

Collections Team Leader

Atlanta, GA

Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved. * Monitor post write-off recovery performance and take ...

Advanced Mediation Group

Collection Specialist

Atlanta, GA · On-site

$18 - $24.50/hr

If you think you have what it takes, and want to work with an awesome Collection Agency, please contact us seats are going fast. Come be a part of a small hard working team. We are near Kensington ...

Advanced Mediation Group

Collection Specialist

Atlanta, GA

$18 - $24.50/hr

If you think you have what it takes, and want to work with an awesome Collection Agency, please contact us seats are going fast. Come be a part of a small hard working team. We are near Kensington ...

RevCycle, Inc.

Collection Representative (GA)

Decatur, GA · On-site +1

$20/hr

RevCycle, Inc. and affiliate company Alliance Collection Agencies, Inc. are seeking Collection Representatives to join our company in late Sept 2026. Successful candidates will need to meet the below ...

ATLANTICUS

Collections Agency Manager

Atlanta, GA · On-site

Consult and collaborate with collection agency partners to drive agency and agent performance through detailed KPI monitoring, trend analysis, and performance coaching * Understand and comply with ...

UHS

PATIENT ACCOUNT REP/MEDICAL COLLECTOR

Atlanta, GA · On-site

$17.75 - $23.25/hr

Provide account and billing information to patients, insurance companies and/or collection agencies * Control collection efforts of accounts in an organized, professional, and efficient manner

UHS

PATIENT ACCOUNT REP/MEDICAL COLLECTOR

Atlanta, GA

$17.75 - $23.25/hr

Provide account and billing information to patients, insurance companies and/or collection agencies * Control collection efforts of accounts in an organized, professional, and efficient manner

UHS

PATIENT ACCOUNT REP/MEDICAL COLLECTOR

Atlanta, GA

$17.75 - $23.25/hr

Provide account and billing information to patients, insurance companies and/or collection agencies * Control collection efforts of accounts in an organized, professional, and efficient manner

UHS

PATIENT ACCOUNT REP/MEDICAL COLLECTOR

Atlanta, GA

$17.75 - $23.25/hr

Provide account and billing information to patients, insurance companies and/or collection agencies * Control collection efforts of accounts in an organized, professional, and efficient manner

UHS

PATIENT ACCOUNT REP/MEDICAL COLLECTOR

Atlanta, GA

$17.75 - $23.25/hr

Provide account and billing information to patients, insurance companies and/or collection agencies * Control collection efforts of accounts in an organized, professional, and efficient manner

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Collection Agencies information

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How much do collection agencies jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for collection agencies in Georgia is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and payment processing tools is important. Excellent communication, resilience, and problem-solving abilities help agents manage difficult conversations and maintain professionalism. These skills are crucial for recovering debts efficiently while preserving client relationships and adhering to legal regulations.

What is the difference between Collection Agencies vs Debt Collectors?

AspectCollection AgenciesDebt Collectors
CredentialsMay include licensing, certifications in collectionsOften require similar licensing, less formal certifications
Work EnvironmentOperate in offices, handle multiple clientsWork in call centers or field visits
Employer & IndustryHired by creditors, debt buyers, or collection agenciesTypically employed by collection agencies or as independent agents
Search & Comparison IntentCommonly compared for scope and servicesOften confused with collection agencies, but more focused on individual debt recovery

Collection agencies are organizations that recover debts on behalf of creditors, often handling multiple accounts and operating in office environments. Debt collectors are individuals or agents working for collection agencies, focusing on contacting debtors via calls or visits. While both roles require similar licensing, collection agencies are the entities, and debt collectors are the personnel. Understanding these differences helps in choosing the right service or career path.

What is a collection agency?

Collection agencies are companies that specialize in recovering unpaid debts on behalf of creditors, such as banks, credit card companies, or medical providers. When an individual or business fails to pay a bill after repeated attempts by the original creditor, the debt may be turned over to a collection agency. The agency then contacts the debtor to request payment, and may use phone calls, letters, or other means to collect the outstanding amount. Collection agencies must follow laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) in the United States, which protect consumers from abusive practices. Their goal is to recover as much of the debt as possible, either through payment plans, settlements, or full payment.

What are some common challenges faced by professionals working in collection agencies, and how can they be managed?

Professionals in collection agencies often encounter challenges such as dealing with difficult or distressed clients, meeting collection targets, and navigating complex regulations governing debt collection. Successfully managing these challenges requires strong communication skills, the ability to remain calm under pressure, and a thorough understanding of legal compliance. Many agencies provide ongoing training and support, as well as access to supervisors or legal advisors, to help employees handle tough situations and maintain ethical standards.
What are popular job titles related to Collection Agencies jobs in Georgia? For Collection Agencies jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Collection Agencies jobs in Georgia look for? The top searched job categories for Collection Agencies jobs in Georgia are:
What cities in Georgia are hiring for Collection Agencies jobs? Cities in Georgia with the most Collection Agencies job openings:
Collection Agencies jobs near you
Infographic showing various Collection Agencies job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 8% Part Time, and 15% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $35,187 per year, or $16.9 per hour.

Collections Team Leader

Liberis

Atlanta, GA • On-site

Full-time

Re-posted 25 days ago

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we're looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level.
The role
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you'll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
What you'll be doing
Team Leadership & Performance Management
  • Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets.
  • Set clear goals and expectations, monitor performance against KPIs, and conduct regular one-to-one meetings to provide coaching, feedback, and development support.
  • Foster a high-performance culture focused on accountability, continuous improvement, customer fairness, and operational excellence.
  • Identify training and development needs within the team and implement coaching plans to improve performance and capability.

Quality Assurance & Compliance Oversight
  • Conduct regular quality control reviews of customer calls, account actions, correspondence, and case management activities to ensure compliance with internal policies, regulatory requirements, and company standards.
  • Monitor call quality, customer interactions, account notes, payment arrangements, forbearance decisions, and escalation handling to ensure consistency and accuracy.
  • Provide structured feedback and coaching based on quality assurance findings, identifying trends, risks, and improvement opportunities.
  • Ensure all customer communications and account actions are documented accurately and completed in accordance with Treating Customers Fairly principles and business procedures.
  • Maintain oversight of complaint handling, vulnerable customer processes, and regulatory compliance requirements.

Portfolio Management & Collections Strategy
  • Conduct daily monitoring of the receivables portfolio to identify underperforming, inactive, and high-risk customers.
  • Analyse customer behaviour, payment trends, and portfolio performance to identify opportunities to improve collections outcomes and reduce default risk.
  • Develop and implement proactive and reactive customer engagement strategies to maximise collections performance while maintaining positive customer relationships.
  • Ensure default account volumes remain within agreed budget tolerances through effective collections strategies and risk management practices.

Data Analysis & Reporting
  • Perform detailed statistical and root cause analysis to understand customer inactivity, payment performance, and collection effectiveness.
  • Generate, review, and present reports on collection rates, delinquency trends, default volumes, recoveries, team performance, quality assurance outcomes, and operational KPIs.
  • Use data-driven insights to identify process improvements, increase efficiencies, and support business decision-making.

Customer & Stakeholder Management
  • Engage directly with customers through telephone, email, and other communication channels to resolve complex cases and drive successful outcomes.
  • Act as the primary escalation point for complex customer situations, supporting team members and ensuring timely and effective resolution.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support collections objectives.

Debt Recovery & Agency Management
  • Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved.
  • Monitor post write-off recovery performance and take appropriate action to maximise recoveries and improve vendor performance.
  • Review agency reporting and performance metrics to identify opportunities for improved recoveries and customer outcomes.

Process Improvement & Operational Excellence
  • Continuously review collections processes, controls, and customer journeys to identify and implement improvements.
  • Drive initiatives that improve operational efficiency, customer experience, collections effectiveness, and risk management.
  • Support change projects, system enhancements, and new process implementations across the collections function.

Customer Fairness & Culture
  • Champion Liberis values and behaviours, ensuring customers are treated fairly and consistently at every stage of the collections journey.
  • Promote a customer-centric approach that balances commercial outcomes with positive customer experiences and regulatory expectations.
  • Lead by example, creating an inclusive, collaborative, and supportive team environment.

We think you'll need
  • Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance.
  • Team leadership experience of managing, coaching, and developing small teams.
  • Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies.
  • Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching.
  • Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • High level of integrity, professionalism, and sound judgement in all decisions and actions.
  • Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems.
  • Strong attention to detail with a focus on accuracy, risk management, and compliance.
  • Proven ability to identify process improvements and successfully implement operational enhancements.
  • Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment.
  • Passionate about delivering fair customer outcomes while achieving business objectives.

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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