Healthcare Customer Service Representative (Onsite)
Location: Lake Mary, FL
Pay: $22.00–$23.00/hour
Schedule: Monday–Friday, 8:30 AM–5:30 PM
We are hiring a Customer Service Representative to support a healthcare team in Lake Mary, FL. This is an onsite role focused on helping customers with supply orders, questions, and account support.
The ideal candidate is dependable, detail-oriented, and comfortable working in a call center environment while providing excellent customer service.
Responsibilities:
- Answer inbound customer calls and provide support
- Assist with supply orders, customer questions, and follow-ups
- Make outbound calls for customer updates and new patient welcome calls
- Maintain accurate customer and patient records
- Enter and update information in computer systems
- Work with internal teams to resolve customer needs
- Follow company procedures and HIPAA privacy requirements
- Meet customer service and quality expectations
Requirements:
- High school diploma or equivalent
- 1+ year of customer service experience
- Strong communication and phone skills
- Professional and friendly customer service approach
- Comfortable using computers and multiple systems
- Experience with Microsoft Office (Outlook, Excel, PowerPoint)
Preferred Qualifications:
- Call center experience
- Healthcare customer service experience
- Technical support experience
- Knowledge of Apple and Android devices
- Bilingual English/Spanish a plus
- Ability to type 40 words per minute