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Collaboration Service Manager Jobs (NOW HIRING)

OfficePro Inc.

$140K - $150K/yr

Job Overview The Audio Visual Collaboration Service Delivery Operations Manager leads the operational excellence of enterprise collaboration, live event, and production services across a global ...

TIER4 GROUP

IT Manager, Collaboration

Atlanta, GA · On-site

IT Manager, Collaboration Contract to Hire (6 months to FTE) | Onsite One of our top digital ... You will standup all of the companies collaboration applications and services from scratch ...

Guardian Life

NY · On-site

Collaboration service lifecycle management* Service health and reliability* Tenant governance* Platform configuration management* Licensing strategy and optimization* Adoption of new Microsoft ...

JF Group

Service Manager

Charlotte, NC · On-site

In collaboration with regional salespeople, the service manager assures transparent & timely communication with key customers and acts as an escalation point when needed for resolving customer issues.

JF Petroleum Group

Service Manager

Las Vegas, NV · On-site

In collaboration with regional salespeople, the service manager assures transparent & timely communication with key customers and acts as an escalation point when needed for resolving customer issues.

Wynn Odom Ford Inc

Service Manager

La Grange, NC

Ford Service Manager Location: La Grange, NC Schedule: Monday - Friday (No Weekends) About Wynn ... Cross-Department Collaboration: Work closely with Parts and Sales departments to ensure streamlined ...

Eliassen Group

Collaboration Platform Lead

Washington, DC · On-site

$70 - $80/hr

Experience managing SharePoint, OneDrive, Power Apps, Google Drive, Sites, and AppSheet. * Expert-level experience in cloud collaboration, service delivery, and solutioning. * Experience managing ...

TEKsystems

Collaboration Engineer

Newport Beach, CA · On-site

... cloud service changes across collaboration management portals and room ecosystems. • Perform User Acceptance Testing (UAT) and production readiness reviews for new platform features, device ...

System One

Service Manager

Nashville, TN · On-site

$76K - $102K/yr

Manage all field labor, materials, profit, loss, project performance, and safety in collaboration with the Services business unit * Ensure financial expectations and budgets are met or exceeded ...

Whitestractor

Service Manager

Winterville, NC · On-site

Service Director A Service Manager is responsible for overseeing the daily operations of the ... Collaboration with Sales and Marketing: * Work closely with the sales department to identify ...

Socket.dev

Service Manager

Mequon, WI · On-site

As the Service & Customer Success Manager, you will have the responsibility to build, launch, and ... Cross-functional Collaboration : Collaborate closely with the sales and marketing teams to develop ...

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Collaboration Service Manager information

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How much do collaboration service manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for collaboration service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Collaboration Service Manager jobs?

For Collaboration Service Manager jobs, the most frequently searched job titles are:

Audio Visual Collaboration Onsite Delivery Manager

Hybrid

OfficePro Inc.
See more jobs at OfficePro Inc.external

$140K - $150K/yr

Full-time

Re-posted 13 days ago

Job description

Job Overview

The Audio Visual Collaboration Service Delivery Operations Manager leads the operational excellence of enterprise collaboration, live event, and production services across a global organization. This role is responsible for driving service governance, operational readiness, process standardization, continuous improvement, and exceptional customer experiences while partnering with IT, Workplace Services, Communications, regional teams, and vendors. It focuses on enabling high-performing teams to consistently deliver reliable, scalable collaboration and production services.

Duties

  • Lead global collaboration and production service operations, ensuring consistent, high-quality delivery of live, virtual, and hybrid meeting experiences.
  • Develop and maintain service governance, SOPs, documentation, operational standards, KPIs, and executive reporting.
  • Drive continuous improvement through process optimization, performance metrics, customer feedback, and operational reviews.
  • Lead cross-functional initiatives, partnering with IT, Security, Communications, and Workplace Services to support new technologies and operational readiness.
  • Manage vendor relationships, budgets, service performance, and operational compliance.
  • Mentor and develop operations teams while fostering a culture of accountability, collaboration, and customer service excellence.

Requirements:

  • 8+ years in collaboration services, live event operations, AV, enterprise service delivery, or delivery operations in a global environment.
  • 3+ years of people leadership experience, or equivalent leadership in a matrixed operations environment.
  • Strong service management capability, including SLA tracking, operational reporting, incident and escalation practices, and continuous improvement.
  • Demonstrated project management experience leading cross-functional initiatives, including scope, timelines, risk, and stakeholder communication.
  • Hands-on familiarity with enterprise collaboration, webcast, or event platforms, including operational workflows such as intake, scheduling, provisioning, access management, integrations coordination, troubleshooting coordination, and reporting.
  • Strong client services and stakeholder management skills, with the ability to align teams to customer expectations and service outcomes.
  • Excellent written and verbal communication skills, with the ability to produce clear runbooks, governance artifacts, presentations, end-user communications, and executive-ready status reporting.

Preferred

  • Familiarity with ITSM and knowledge management tools, including ticketing systems, knowledge base governance, and incident, problem, and change practices.
  • Experience with vendor governance, procurement processes, and financial controls, including forecasting, spend tracking, and variance management.
  • Knowledge and Experience with any of the following: AV & Control Systems
  • Crestron
  • Extron
  • Q-SYS
  • Dante
  • NDI
  • SMPTE 2110

Streaming & Production

  • OBS
  • vMix
  • AWS Elemental
  • Wirecast
  • Ross
  • Grass Valley
  • Blackmagic
  • ATEM
  • PTZ Systems

Collaboration

  • Microsoft Teams
  • Zoom
  • Webex

Monitoring & Operations

  • ServiceNow
  • Grafana
  • PepperDash
  • XIO Cloud

Enterprise Infrastructure

  • Digital signage
  • SAN/NAS storage
  • Media asset management
  • Production scheduling platforms
  • Broadcast signal routing

Pay: $140,000 - $150,000/year

Onsite 5 days per week

Full-Time