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Cogito Analyst Jobs in Virginia (NOW HIRING)

Inova

Data and AI Principal Trainer

Fairfax, VA · On-site

$92K - $151K/yr

... Cogito preferred. * Ability to translate complex healthcare data, analytics, and AI concepts into clear, actionable learning for clinical, operational, and administrative audiences with varying ...

Sentara

IT Program Manager

Virginia Beach, VA · On-site

$106.08 - $176.82/hr

... analytics, and infrastructure teamsSmall Project / Initiative CoordinationProvide coordination ... Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- ITWe ...

Sentara Healthcare

IT Program Manager

Virginia Beach, VA · On-site +1

$110K - $110K/yr

Analyze initiative scope and determine appropriate IT ownership alignment * Coordinate and ... Prelude, Cadence, HIM, Professional Billing, Hospital Billing, Cogito . Linkedln, Talroo- IT We ...

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Cogito Analyst information

What is a Cogito analyst?

A Cogito Analyst is a professional who works with Cogito, a software platform that uses artificial intelligence to analyze voice conversations and provide real-time feedback to agents, typically in call centers or customer service environments. The analyst’s role involves interpreting data generated by the platform, identifying trends, and providing actionable insights to improve communication, customer engagement, and performance. Cogito Analysts may also train staff on how to use the software, troubleshoot issues, and collaborate with teams to enhance overall customer interactions. Their work is crucial for organizations aiming to leverage AI-driven emotional intelligence to boost customer satisfaction.

What skills and qualifications are needed to thrive as a Cogito analyst?

To thrive as a Cogito Analyst, you need a solid understanding of data analytics, healthcare workflows, and experience with Epic Cogito tools, often supported by a bachelor’s degree in information systems or a related field. Proficiency in Epic Cogito modules, SQL, data visualization platforms, and Epic Cogito certification are typically required. Strong analytical thinking, attention to detail, and effective communication skills help analysts interpret data and collaborate with clinical and technical teams. These skills ensure actionable insights are delivered to improve healthcare operations and patient outcomes.

How does a Cogito analyst collaborate with clinicians and other healthcare professionals to improve patient interactions?

Cogito Analysts work closely with clinicians, care teams, and operational leaders to analyze real-time communication data and provide actionable insights. They often participate in meetings to discuss trends observed in patient interactions and help tailor coaching or training based on these analytics. By interpreting behavioral cues and feedback from Cogito’s platform, analysts bridge the gap between technology and clinical practice, fostering a collaborative environment aimed at enhancing both patient satisfaction and care outcomes.

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Cogito Analyst jobs near you

Epic Revenue Cycle Systems Analyst - Front End

Chesapeake Regional Healthcare

Chesapeake, VA • On-site

Full-time

Re-posted 9 days ago

Chesapeake Regional Healthcare rating

6.9

Company rating: 6.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Summary
The Epic Revenue Cycle Systems Analyst is a Revenue Cycle-embedded analyst responsible for the functional support, optimization, and issue resolution of Epic Hospital Billing (HB), Professional Billing (PB), and Claims workflows. This role reports directly to the Senior Director of Revenue Cycle and operates as a trusted subject matter expert (SME) within the Revenue Cycle organization, while maintaining strong partnership with Information Technology.
This position provides both hands-on functional support and strategic advisory services across HB and PB, including provider-based billing, claims processing, and reimbursement workflows. The analyst partners closely with Revenue Cycle leadership, Revenue Integrity, Patient Access, Patient Financial Services, HIM, Compliance, and IT to ensure Epic revenue cycle applications are aligned with operational needs, regulatory requirements, and organizational financial goals.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Epic Revenue Cycle Application Support
  • Provide advanced functional support for Epic HB, PB, and Claims, including configuration and advisory guidance.
  • Serve as the primary liaison between Revenue Cycle leadership and IT for system issues, enhancements, and initiatives.
  • Support Professional Billing workflows, including charge capture, claim edits, and reimbursement processes.
  • Troubleshoot complex end-to-end revenue cycle issues across billing, claims, and payment processes.
  • Coordinate with Epic Community Connect partners for build requests, testing, and system changes.

Revenue Cycle Optimization & Process Improvement
  • Partner with leadership to improve billing accuracy, claim timeliness, denial prevention, and reimbursement outcomes.
  • Analyze front-end, mid-cycle, and back-end workflows to align Epic functionality with best practices.
  • Support initiatives focused on clean claims, DNFB reduction, denial management, and payer compliance.
  • Participate in system upgrades, projects, and optimization efforts impacting revenue cycle performance.

Claims & Compliance Support
  • Support Claims functionality, including edits, clearinghouse processes, payer rules, and ERA workflows.
  • Ensure compliance with Medicare, Medicaid, and commercial payer requirements.
  • Collaborate with HIM, Compliance, and Revenue Integrity to align documentation, coding, and billing.

Reporting & Data Analysis
  • Analyze revenue cycle performance using Epic reporting tools (Cogito, Clarity, Caboodle).
  • Develop and deliver reports and insights to support operational and executive decision-making.

Stakeholder Engagement & Training
  • Act as a trusted advisor; lead workflow reviews, facilitate sessions, and provide end-user training and support.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education
Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. MBA or MHA preferred. Seven years of experience in Revenue Cycle and/or IT will be considered in lieu of degree.
Experience
Minimum of 5 years of experience in business analysis or a related field, with a proven track record in managing complex projects and using data analytics tools.
Technical Skills
Advanced proficiency in Microsoft Power BI, Tableau, SQL, and other relevant data analysis and project management software. Proficient in the use of Microsoft 365 suite of software (Outlook, Word, Excel, and PowerPoint).
Advanced proficiency in Epic Revenue Cycle applications:
  • Cadence
  • Charge Master
  • Clarity
  • Cogito / Caboodle
  • Grand Central
  • Hello World
  • HIM
  • Hospital Billing
  • Identity
  • MyChart
  • Prelude
  • Professional Billing
  • Referrals and Authorizations

Certificates, Licenses, Registrations
One of the following certifications required:
  • Epic Resolute Hospital Billing (HB)
  • Epic Resolute Professional Billing (PB)
  • Epic Prelude
  • Epic Health Information Management (HIM)
  • Epic Cogito / Caboodle
  • Epic Cadence
  • Epic Clarity
  • Epic Grand Central

Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A separate sheet documenting the description of physical demands and working conditions must be included/attached as the last page of the finalized job description.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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