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Reno Orthopedic Center wants you to join the team as a Medical Records Specialist! We are seeking an enthusiastic and dedicated team member to be responsible for compiling, verifying, and completing medical records requests and disability forms. at our Main 555 N Arlington Ave location.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindness as a core strength - it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!

What would you do in this role?

• Complete and document patient disability forms on behalf of the physicians within 5 days of receipt.
• Process and log medical records requests from various sources (e.g. attorneys, insurance companies, patients) according to HIPAA regulations within 5 days of receipt.
• Invoice and collect fees associated with disability forms and records requests.
• Communicate effectively via phone with patients and document information in patients' electronic charts;
• Communicate as needed with patients, physicians, and staff.
• Coordinate with external entities, including medical records companies, to complete medical records and disability forms requests as needed.
• Coordinate with attorney's offices as needed for depositions and other legal requirements.

Document Control

• Scan documents/records into OnBase and index/file into our electronic medical records system;
• Audit patient records for completion and follow up on errors as needed.

Requirements

Certifications/Education

• High School Diploma/GED;

Experience:

• One year of experience performing customer service duties;
• Communicating effectively and professionally with various levels of employees, outside entities and customers;
• Reviewing work and checking for errors to ensure accuracy;
• Using computer systems and applications, including entering data and typing.

Preferred Qualifications - How can you set yourself apart from other applicants?

• Two years of related experience, or equivalent combination of education and experience in a medical setting;
• Experience using Epic (electronic medical record system);
• Knowledge of medical terminology.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why choose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Dependent on Position:

• Continuing education funds / certification reimbursement
• Relocation assistance (for eligible roles)
• Productivity bonuses or incentive compensation (for eligible roles)
• Student loan repayment (for eligible roles)

Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center.