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Cob Representative Jobs (NOW HIRING)

CULLMAN REGIONAL

CREDIT BALANCE (12427)

Cullman, AL · On-site

Research actual insurance credits to determine if there are duplicate payments or COB issues. * Work with patients and their insurance company to resolve any eligibility or COB issues. * For patient ...

Fiesta Health

Coordination of Benefits (COB) * Identify and resolve COB issues that impact claim processing ... We are committed to building a team that represents a variety of backgrounds, perspectives, and ...

AllCare Health

CLAIMS PROCESSING ASSISTANT

Grants Pass, OR · On-site

$18.25 - $23/hr

Responsibilities include managing Coordination of Benefits (COB) reporting, implementing updates ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

TPIRC

Medical Collections Representative

Long Beach, CA · On-site

$21 - $25/hr

Medical Collections Representative (Full-time; Onsite) Who are we looking for? We are currently ... Responsible for verifying COB information and communicating with the health plan and/or guarantor.

TPIRC

Medical Collections Representative

Long Beach, CA · On-site

$21 - $25/hr

Medical Collections Representative (Full-time; Onsite) Who are we looking for? We are currently ... Responsible for verifying COB information and communicating with the health plan and/or guarantor.

Performant

OR

$26/hr

Deployed by over 75 health plans, including many of the top 20, and representing more than 170 ... Leverage your knowledge and expertise in COB/TPL/MSP to review documentation and eligibility ...

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Cob Representative information

How does a COB Representative typically collaborate with other departments to resolve coverage issues?

As a COB (Coordination of Benefits) Representative, you’ll frequently work with teams in claims processing, customer service, and provider relations to ensure members’ benefits are coordinated accurately across multiple insurance plans. Collaboration often involves verifying coverage details, reconciling discrepancies, and communicating findings to both internal teams and external stakeholders. This role requires clear communication skills and attention to detail, as timely and accurate coordination can prevent claim delays and ensure compliance with industry regulations. Team meetings and interdepartmental calls are common, providing opportunities to build relationships and improve workflow efficiency.

What are the key skills and qualifications needed to thrive as a COB Representative, and why are they important?

To thrive as a COB (Coordination of Benefits) Representative, you need a strong understanding of health insurance policies, claims processing, and relevant regulations, typically supported by a high school diploma or equivalent. Familiarity with claims management software, customer relationship management (CRM) systems, and HIPAA compliance is commonly required. Excellent attention to detail, communication, and problem-solving skills help build rapport with customers and resolve complex coverage issues. These competencies ensure accurate claims processing, regulatory compliance, and positive customer experiences in the insurance industry.

What is the difference between Cob Representative vs Customer Service Representative?

AspectCob RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentOffice, call center, or field settings within the cob industryCall centers, retail, or office environments across various industries
Employer & Industry UsagePrimarily in cob manufacturing, distribution, or sales sectorsAcross multiple industries including retail, telecom, and services

The Cob Representative typically focuses on specific industry-related customer interactions, product knowledge, and sales within the cob sector. In contrast, a Customer Service Representative handles general customer inquiries across various industries. While both roles require strong communication skills, the Cob Representative's expertise is more specialized in cob products and services.

What are COB Representatives?

COB Representatives, or Coordination of Benefits Representatives, are professionals who handle the process of determining which health insurance plan pays first when a patient is covered by more than one policy. Their primary role is to collect, verify, and update insurance information to prevent duplicate payments and ensure claims are processed correctly. They communicate with patients, insurance companies, and healthcare providers to resolve coverage issues and maintain compliance with regulations. Effective COB Representatives help avoid billing errors, reduce claim denials, and ensure timely reimbursements.
What cities are hiring for Cob Representative jobs? Cities with the most Cob Representative job openings:
What states have the most Cob Representative jobs? States with the most job openings for Cob Representative jobs include:
Infographic showing various Cob Representative job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 90% Part Time, 8% Contract, and 1% Nights. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

CREDIT BALANCE (12427)

CULLMAN REGIONAL

Cullman, AL • On-site

Full-time

Posted 8 days ago

Cullman Regional Medical Center rating

5.3

Company rating: 5.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

896th of 994 rated hospitals

Job description

Job Summary:         

  • Pull the credit balance report daily to determine any accounts that can be quickly resolved.        
  • Determine if the credit is due back to the patient or can be transferred to an existing open account.        
  • Research insurance situations to determine if any actual over payment occurred or has been created due to a posting issue. If a posting issue, forwards to the posting supervisor for resolution.              
  • Research actual insurance credits to determine if there are duplicate payments or COB issues.   
  • Work with patients and their insurance company to resolve any eligibility or COB issues.        
  • For patient or insurance checks, prepare signature page with documentation for director approval.        
  • Work the high dollar report and identify any potential reversals that can be resolved before month-end and forward results to posting supervisor and director for review.        
  • Accurately and thoroughly document all pertinent events regarding the handling of the patient account.        
  • Demonstrate and encourage team behavior and exceptional patient/guest experiences.          
  • Uphold and promote patient safety and quality.         

Education:                
High school education or equivalent required.                

Experience:                
2 years' hospital business office or physician office is required. Knowledge of basic insurance principles is also required.                

Additional Skills/Abilities:                
Must be proficient in Microsoft Office suite of products. Must be detail oriented and be able to conduct extensive research to determine appropriate party to refund.                 

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