Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
Customer Service Manager
Draper, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
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Cedar City, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
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Cedar City, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
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Hurricane, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
Customer Service Manager
Hurricane, UT · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Executing weekly and positional cleaning schedules by assigning, coaching and following up on ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service Representative I Location: Salt Lake City, UT Work Environment: Onsite Schedule ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service Representative I Location: Salt Lake City, UT Work Environment: Onsite Schedule ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
$18/hr
Responsible for performance management (coaching, discipline, performance improvement plans, and ... One-year customer service experience required * Proficient in Microsoft Office Suite * Ability to ...
$18/hr
Responsible for performance management (coaching, discipline, performance improvement plans, and ... One-year customer service experience required * Proficient in Microsoft Office Suite * Ability to ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to lead with heart? Bring your customer service experience to a purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to lead with heart? Bring your customer service experience to a purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Quick apply
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service I Salt Lake City, UT (84123) Duration: 6 months contract (potential to be extended ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service I Salt Lake City, UT (84123) Duration: 6 months contract (potential to be extended ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service Representative I ***The schedule is Monday-Friday, 7:30AM - 4:00PM Utah time. ***6 ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service Representative I ***The schedule is Monday-Friday, 7:30AM - 4:00PM Utah time. ***6 ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service Representative I The schedule is Monday-Friday, 7:30AM - 4:00PM Utah time. This is ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
Customer Service I
Salt Lake City, UT · On-site
$15.50 - $21/hr
Customer Service Representative I The schedule is Monday-Friday, 7:30AM - 4:00PM Utah time. This is ... Tuition Assistance, mentorship and coaching opportunities, leadership development and other ...
You'll oversee shift schedules, guide and coach cashier team members, and maintain accurate ... This role is ideal for someone with a strong customer-service mindset, a passion for team ...
You'll oversee shift schedules, guide and coach cashier team members, and maintain accurate ... This role is ideal for someone with a strong customer-service mindset, a passion for team ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Customer Service Lead
Layton, UT · On-site
Customer Service Lead Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose ... Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching ...
Coach Customer Service information
What is a Coach Customer Service?
A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.
What are the primary responsibilities of a Coach Customer Service on a typical day?
A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.
What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?
To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.
How to become a coach customer service?
To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.
What are popular job titles related to Coach Customer Service jobs in Utah?
For Coach Customer Service jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Coach Customer Service jobs in Utah look for?
The top searched job categories for Coach Customer Service jobs in Utah are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 7 days ago
Wendy's rating
4.7
Based on 2,352 frontline employees who took The Breakroom Quiz
80th of 106 rated fast food restaurants
Job description
Why Wendy's
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
What you can expect
What we expect from you
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
- Training, monitoring and reinforcing food safety procedures to crew members.
- Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
- Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
- Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
- Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
- Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
- Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
- Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
- Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
- Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
- Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
- Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
- Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
- Assisting General Manager with completing weekly crew schedules.
- Assisting the General Manager in screening applications and conducting crew interviews.
- Assisting General Manager with maintaining and updating Restaurant Communication Board.
What you can expect
- Direct Deposit
- Free Meals
- Pay for Grades--we pay you for being an excellent student!
- Paid Vacation
- Annual Performance Review and Performance Based Wage Increases
- Quarterly Bonuses based on restaurant performance
- Medical, Dental and Vision Benefits
- On the Job Training
- Advancement Opportunities
- Fun, Recognition and Team Environment
- 401(k) - not matched
- Shoe Credits
What we expect from you
- High School Diploma or GED.
- Must be 18 years of age.
- Must be able to pass criminal background check and drug screening.
- One or more years of restaurant experience preferred.
- Ability to multi-task while maintaining composure and give sound advice and direction.
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
- Must be able to stand for prolonged periods of time.
- Ability and willingness to wear a headset.
- Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
- Must have or be willing to obtain ServSafe certification.
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
About Wendy's
Sourced by ZipRecruiter
Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1969