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Coach Customer Service Jobs in Georgia (NOW HIRING)

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Coach Customer Service information

See Georgia salary details

$20.7K

$49K

$85.3K

How much do coach customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for coach customer service in Georgia is $48,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $59,100.00 per year, depending on experience, location, and employer.

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

How to become a coach customer service?

To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.

What are popular job titles related to Coach Customer Service jobs in Georgia?

For Coach Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Georgia look for?

The top searched job categories for Coach Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Coach Customer Service jobs?

Cities in Georgia with the most Coach Customer Service job openings:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,973 per year, or $23.5 per hour.

Customer Service Supervisor

Bgdc Distribution LLC

Forest Park, GA • On-site

$65K - $70K/yr

Full-time

Posted 22 days ago

Job description

Summary:
Under the direction of the Quality Control Manager, the Customer Service Supervisor is responsible for overseeing daily customer service operations while ensuring exceptional support for internal and external customers. This role supervises customer service team members, resolves escalated customer concerns, analyzes operational data, and identifies opportunities to improve processes, service levels, and overall customer satisfaction.
Essential Functions:
  • Investigate customer concerns and operational issues to identify root causes and implement effective solutions.
  • Communicate professionally with customers via phone and email to provide timely support and issue resolution.
  • Manage and resolve complex customer service issues that require escalation beyond the customer service representative level.
  • Analyze operational data and customer service metrics to compile reports and identify trends.
  • Coordinate and communicate daily with customers and management regarding operational concerns, service initiatives, and follow-up actions.
  • Identify opportunities to improve customer service processes, workflows, and operational efficiencies, implementing solutions as appropriate.
  • Supervise, train, coach, and evaluate customer service team members to ensure high performance and exceptional customer service.
  • Maintain a professional, customer-focused environment while fostering positive working relationships across departments.
  • Support cross-functional initiatives and assist with special projects as assigned.
  • Perform other duties as assigned to support business needs.

Qualifications & Experience:
  • Bachelor's degree or equivalent combination of education and relevant work experience preferred.
  • Minimum of three (3) years of customer service experience, preferably in a warehouse, distribution, logistics, or supply chain environment.
  • Previous supervisory or leadership experience preferred.
  • Working knowledge of warehouse operations and customer service best practices.
  • Strong verbal and written communication skills.
  • Ability to effectively interact with all levels of management, employees, customers, and business partners.
  • Excellent problem-solving, conflict resolution, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
  • Experience with accounts payable and accounts receivable processes is preferred.
  • Proficient in Microsoft Office Suite and other business systems.

Education & Certifications:
  • Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field preferred. Equivalent work experience may be considered in lieu of formal education.

Pay Range: $65,000 - $70,000 per year

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