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Co Op Amazon It Help Desk Jobs in Dallas, TX (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Non Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

The Ensign Group Inc

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

Vaco LLC

IT Help Desk Support

Frisco, TX

We are seeking a Help Desk Support candidate to provide tier 1 support for our client. Role ... You further agree that you have represented information about yourself accurately and have not ...

US Tech Solutions

IT Help Desk Agent

Plano, TX · Hybrid

$16.25 - $21/hr

Ability to learn and apply technical information in a fast-paced, demanding work environment * Ability to follow policies and procedures; attention to detail. About US Tech Solutions: US Tech ...

Hearst

IT Helpdesk Co-Op/Intern

Dallas, TX

$14.75 - $19.75/hr

Our software enables real time solutions for wireless information exchange and communication ... We are hiring technologists that want to make a difference. Co-Op Position Description Homecare ...

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Co Op Amazon It Help Desk information

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$37.1K

$82.9K

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How much do co op amazon it help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for co op amazon it help desk in Dallas, TX is $82,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $98,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Co-Op Amazon IT Help Desk professional, and why are they important?

To thrive as a Co-Op Amazon IT Help Desk professional, you generally need foundational knowledge in computer systems, troubleshooting, and customer service, often supported by coursework in information technology or related fields. Familiarity with ticketing systems, remote support tools, and common operating systems like Windows and macOS is essential. Strong communication, problem-solving abilities, and patience stand out as valuable soft skills in this role. These competencies are crucial for efficiently resolving technical issues and ensuring smooth IT operations in a fast-paced, customer-centric environment.

What are some common challenges faced by Co-Op IT Help Desk employees at Amazon, and how are they supported in overcoming them?

Co-Op IT Help Desk employees at Amazon often face challenges such as troubleshooting complex technical issues remotely, balancing multiple support tickets, and adapting quickly to Amazon's fast-paced environment. However, they are supported through comprehensive onboarding, access to a knowledge base, and guidance from experienced team members. Regular team meetings and mentorship opportunities help co-ops build confidence and develop problem-solving skills, while fostering collaboration with other IT professionals across departments.

What are Co Op Amazon IT Help Desk roles?

Co Op Amazon IT Help Desk roles are positions designed for students or early-career professionals to gain hands-on experience supporting Amazon's internal technology infrastructure. These roles typically involve troubleshooting technical issues, assisting employees with hardware and software problems, and maintaining IT equipment. Co Op IT Help Desk staff work closely with experienced IT professionals to learn best practices in customer service and technical support. The role offers valuable exposure to enterprise-level IT systems and helps prepare individuals for future careers in information technology.

What is the difference between Co Op Amazon It Help Desk vs Amazon Technical Support Specialist?

AspectCo Op Amazon It Help DeskAmazon Technical Support Specialist
Required CredentialsTypically pursuing or completed relevant IT certifications or degreesOften requires similar certifications, with emphasis on troubleshooting skills
Work EnvironmentOn-site or remote support within Amazon facilities or remotelyPrimarily remote customer support via phone or chat
Employer & Industry UsageInternship role within Amazon's IT support teamFull-time or part-time customer support role at Amazon
Common Search & Comparison IntentUnderstanding internship vs full-time support rolesClarifying job responsibilities and career progression

While both roles involve IT support within Amazon, the Co Op Amazon It Help Desk is typically an internship or temporary position focused on gaining experience, whereas the Amazon Technical Support Specialist is a full-time role providing ongoing customer support. The roles share similar credentials and work environments but differ in employment status and career development opportunities.

What are the most commonly searched types of Amazon It Help Desk jobs in Dallas, TX? The most popular types of Amazon It Help Desk jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Co Op Amazon It Help Desk jobs? Cities near Dallas, TX with the most Co Op Amazon It Help Desk job openings:
Co Op Amazon It Help Desk jobs near you
IT HELP DESK TECHNICIAN

IT HELP DESK TECHNICIAN

Mendocino Farms

Plano, TX • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

Mendocino Farms rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: Dallas, TX (Plano Area)
FLSA Status: Non Exempt
Compensation: $50,000 - $60,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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