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Cloud DevOps Engineer - Cloud SRE & Operations
Issaquah, WA · On-site
$64.25 - $86/hr
Cloud Engineers design, implement, and maintain cloud solutions for the enterprise cloud platform e ... ROLE Supports Costco value streams IaC projects for troubleshooting and adherence to standards.
Cloud DevOps Engineer - Cloud SRE & Operations
$64.25 - $86/hr
Cloud Engineers design, implement, and maintain cloud solutions for the enterprise cloud platform e ... ROLE Supports Costco value streams IaC projects for troubleshooting and adherence to standards.
Cloud DevOps Engineer - Cloud SRE & Operations
$64.25 - $86/hr
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Cloud DevOps Engineer - Cloud SRE & Operations
Issaquah, WA · On-site
$64.25 - $86/hr
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Issaquah, WA · On-site
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Cloud Support information
See Renton, WA salary details
$26.50 - $33.01
0% of jobs
$33.01 - $39.53
1% of jobs
$39.53 - $46.04
2% of jobs
$46.04 - $52.56
6% of jobs
$52.56 - $59.07
12% of jobs
$60.43 is the 25th percentile. Wages below this are outliers.
$59.07 - $65.59
19% of jobs
The median wage is $69.03 / hr.
$65.59 - $72.10
19% of jobs
$72.10 - $78.62
16% of jobs
$78.76 is the 75th percentile. Wages above this are outliers.
$78.62 - $85.13
12% of jobs
$85.13 - $91.65
7% of jobs
$91.65 - $98.16
6% of jobs
$26
$70
$98
How much do cloud support jobs pay per hour?
What is a cloud support?
A Cloud Support job involves assisting customers with technical issues related to cloud services, such as computing, storage, and networking. Professionals in this role troubleshoot problems, provide guidance on best practices, and ensure system performance and reliability. They often work with cloud platforms like AWS, Azure, or Google Cloud to diagnose and resolve customer inquiries. Strong problem-solving skills, knowledge of cloud computing, and excellent communication are essential for success in this role.
What does a cloud support do?
A typical day in Cloud Support involves troubleshooting customer issues with cloud services, responding to service tickets, and collaborating with other IT professionals to resolve complex technical challenges. You may participate in regular team meetings, document solutions for knowledge bases, and work directly with customers via email, chat, or phone. The pace is often dynamic, requiring quick thinking and adaptability as new support requests arise. You’ll also have the opportunity to expand your skills by staying updated on the latest cloud technologies and industry best practices.
What are the key skills and qualifications needed to thrive in cloud support, and why are they important?
To thrive as a Cloud Support professional, strong problem-solving abilities, familiarity with cloud platforms (such as AWS, Azure, or Google Cloud), and a background in IT or computer science are generally required. Hands-on experience with cloud management tools, networking protocols, operating systems, and certifications like AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator are highly valued. Excellent communication skills, patience, and the ability to simplify technical information are key soft skills that help in resolving customer issues effectively. These qualifications are important because they enable you to provide timely and expert support to users navigating complex cloud environments, ensuring customer satisfaction and system reliability.

ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 223 rated it services
Job description
Duties and Responsibilities
- Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
- Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
- Reviews system logs to identify and mitigate system issues.
- Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
- Update knowledge base troubleshooting guides and lessons learned as required.
- Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
- Document system issues resulting in system outages and coordinate change though change management process.
- Support collaboration across operations, development teams and external partners.
- Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
- Monitor solution performance according to client specification and SLAs, escalate as needed.
- Other supporting duties, as directed.
- Willingness to work overtime and varying hours as required.
Minimum Qualifications
- BS in Computer Science or other technical discipline is preferred.
- 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support
Clearance Requirement
- TS/SCI with Full Scope Poly required.
- FBI CJIS Investigation required
Other Job Specific Skills
- Experience with system administration support tools such as Windows/Linux
- Experience supporting a 24x7 cloud based environment.
- Strong interpersonal skills
- Strong oral and written communication skills
- Experience in supporting Cloud based environment and tools such as Azure/AWS
- Experience analyzing, troubleshooting, and providing solutions for technical issues
- Ability to problem solve and collaborate with team members
- Strong organizational and multi-tasking skills
- Strong in technical communications with both technical and non-technical peers
- Able to maintain professionalism under pressure
- Strong customer focus
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
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About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978