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Cloud Support Engineer 1 Jobs (NOW HIRING)

AI Chopping Block

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

New York, NY · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

ASM Research

Cloud Support Engineer I (Day)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... Monetary compensation is one component of ASM's overall compensation and benefits package for ...

Crusoe

Staff Cloud Support Engineer

Sunnyvale, CA · On-site

As a Staff Cloud Support Engineer , you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. You operate beyond ...

Crusoe

Staff Cloud Support Engineer

San Francisco, CA · On-site

As a Staff Cloud Support Engineer , you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. You operate beyond ...

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As of Sep 12, 2026, the average hourly pay for cloud support engineer 1 in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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Cloud Support Engineer I (Swing)

Reston, VA • On-site

ASM Research
IT Services • 1 - 5K employees
Learn more about ASM Researchexternal

Full-time

Re-posted 17 days ago

ASM Research rating

8.9

Company rating: 8.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
Roles and Responsibilities
  • Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
  • Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
  • Review system logs to identify and mitigate system issues
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
  • Update knowledge base troubleshooting guides and lessons learned as required
  • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
  • Document system issues resulting in system outages and coordinate change though change management process
  • Support collaboration across operations, development teams and external partners
  • Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
  • Monitor solution performance according to client specification and SLAs, escalate as needed

Minimum Qualifications
  • Bachelor of Science in CS, or other technical discipline is preferred.
  • 2 years operations experience providing application infrastructure support
  • 1 year performing system administration support (Windows/Linux)

Clearance Requirements
  • TS/SCI w/FSP clearance required
  • FBI CJIS Investigation required

Preferred Skills
  • Experience in supporting Azure/AWS cloud

Certifications/Licensures
  • Microsoft Azure Fundamentals preferred
  • CompTIA Security+ preferred

Other Job Specific Skills
  • Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Interpersonal Skills, problem solving, organizational, and multi-tasking skills

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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