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Cloud Support Engineer 1 Jobs (NOW HIRING)

Symmetrio

Cloud Support Engineer

In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network ...

Piper Companies

Cloud Support Engineer

Reston, VA · On-site

$100K/yr

Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Engineer focusing on 24x7 operational support in a Microsoft Azure environment. Multiple fixed shifts ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

... one time. • Follow up with leadership to ensure production environments are fully functional ... Cloud Support Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role. • ...

AlphaSense

Cloud Support Engineer

About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... Build repeatable prompts and workflows rather than one-off use; share what works with the team.

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

Cloud Support Engineer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

TEKsystems

Cloud Support Engineer

Seattle, WA · Hybrid

$60 - $70/hr

Cloud Support Engineer Location: Seattle, WA (Hybrid, 3 Days Onsite) Seeking a Cloud Operations ... Provide Tier 1/Tier 2 support for AWS cloud infrastructure and production applications.

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will ... One of San Antonio's "Best Places to Work" for nine consecutive years * This job is at our Bulverde ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will ... One of San Antonio's "Best Places to Work" for nine consecutive years * This job is at our Bulverde ...

Jobsbridge

Cloud Support Engineer

San Ramon, CA · On-site

Java, .NET, Node.js, PHP, Python, Ruby Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC) Chef/Puppet experience or DevOps background Exposure to Virtualization (Hypervisors ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

New York, NY · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and ...

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How much do cloud support engineer 1 jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for cloud support engineer 1 in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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Cloud Support Engineer

Remote

Symmetrio
See more jobs at Symmetrioexternal

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Symmetrio is recruiting a Cloud Support Engineer for its customer, a rapidly growing international healthcare SaaS company aggressively expanding in the United states. The Cloud Support Engineer will be a trusted technical face to our customer's stakeholders: oncology centers, clinics, and health systems. Collaborating with healthcare IT and clinical application teams across the United States, the Cloud Support Engineer will ensure reliability and provide professional IT support to users of the application. In this role, you'll provide Tier 1/Tier 2 technical support while serving as a collaborative member of our customer's engineering team consisting of Site Reliability Engineers and Cloud Network Engineers. The Cloud Support Engineer will diagnose incidents and cases (SaaS application, AWS cloud infrastructure, customer network connectivity, etc.) and coordinate seamlessly with customer and internal engineering teams to resolve them. Additionally, the Cloud Support Engineer will develop support playbooks and documentation as the company scales, and help establish best practices for healthcare SaaS support-ideal for someone who combines technical problem-solving, healthcare IT domain expertise, and the professional presence and communication skills required by end users.
This is a full-time, remote position $90,000-$105,000 and a comprehensive benefits package, including health benefits, a 401(k) plan, paid time off, and additional company-sponsored benefits.
Key Responsibilities
  • Serve as the primary technical contact for assigned customers; represent the company professionally and build trust with customer IT directors, network engineers, and clinical leadership
  • Provide Tier 1/Tier 2 technical support via phone, email, and ticketing system; triage issues, diagnose root causes, and coordinate resolution with the Principal SRE and Cloud Network Engineers
  • Troubleshoot application performance issues within the SaaS platform; work with the SRE to identify degradation and escalate appropriately
  • Diagnose customer connectivity and network issues affecting SaaS platform access, including VPN tunnel health, AWS routing validation, and firewall rule problems; possess working knowledge of Cisco ASA, Fortinet, and Palo Alto firewall environments
  • Coordinate with customer firewall/network teams during troubleshooting; ask informed questions about firewall rules, NAT settings, and VPN tunnel parameters
  • Serve as the liaison between customer health system IT departments and internal engineering; gather detailed diagnostic information, validate customer network topology, and communicate complex cloud networking problems clearly
  • Develop and maintain support playbooks and runbooks focused on cloud networking scenarios specific to healthcare environments: VPN tunnel validation, connectivity health checks, firewall coordination during maintenance windows, and application troubleshooting
  • Support new customer onboarding; validate initial connectivity, work with customer IT/firewall teams to ensure proper VPN configuration, and coordinate go-live health checks
  • Proactively monitor customer health indicators (connectivity status, VPN tunnel status, application performance) and alert the SRE/Network Engineer to emerging issues before customers report.
  • Partner with the Cloud Network Engineer during customer firewall coordination calls; understand oncology center/health system network architectures and validate that connectivity requirements align with customer firewall policies
  • Build and maintain the support knowledge base with healthcare-specific scenarios; document common oncology center network configurations and troubleshooting patterns
  • Participate in on-call rotation for critical customer incidents, with escalation support from the SRE and Network Engineer

Requirements
  • AWS Certified Advanced Networking - Specialty OR AWS Certified SysOps Administrator - Associate
  • 2+ years of Tier 1/Tier 2 technical support experience in healthcare IT environments (hospitals, clinics, health systems)
  • Strong familiarity with healthcare network infrastructure and security; comfortable troubleshooting in regulated healthcare environments
  • Working knowledge of Cisco ASA firewalls; familiarity with Fortinet and Palo Alto environments a plus
  • Understanding of firewall rule configuration, VPN tunnel setup (Site-to-Site VPN basics), and how healthcare networks connect to external cloud applications
  • Experience supporting oncology centers, radiation therapy departments, or similar clinical IT environments strongly preferred
  • Experience supporting Epic EHR, OIS (Oncology Information Systems), or other healthcare applications
  • Understanding of cloud networking concepts: VPN connectivity, AWS VPCs, firewalls, routing (cloud-based, not traditional BGP/OSPF)
  • Experience troubleshooting connectivity issues between hospital networks and cloud environments preferred
  • Strong troubleshooting methodology; ability to think systematically through multi-layer problems (application, cloud infrastructure, customer network)
  • Excellent communication skills; ability to translate technical concepts for non-technical clinical staff and speak authoritatively with experienced hospital IT directors and network engineers
  • Professional demeanor and strong customer service orientation
  • Experience with ticketing systems, knowledge base tools, and technical documentation practices
  • Comfortable working in a remote environment with self-management and time-zone flexibility for U.S. customer base
  • Collaborative mindset; comfortable escalating appropriately and partnering with senior engineers
  • Willingness to develop and own support processes and playbooks in a rapidly growing organization

Given the customer-facing nature of this role, interviews with qualified candidates will be conducted via Microsoft Teams or another video conferencing platform.

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