Cloud Help Desk Remote Jobs in Myrtle Point, OR (NOW HIRING)

The Role

Design and govern cloud architecture for Lumen's NaaS platform and related digital services. This role is
the primary cloud architecture authority on the DJAS team - responsible for defining how Lumen's
network-as-a-service capabilities are built, deployed, and operated in cloud environments. AWS is Lumen's
primary cloud target for systems related to network automation; the ideal candidate has deep,
demonstrated AWS expertise alongside working knowledge of GCP and Azure for a multi-cloud
architecture perspective.

This role bridges cloud engineering disciplines with architectural leadership - defining standards, guiding
platform decisions, evaluating cloud-native approaches, and ensuring that what gets built in the cloud is
resilient, secure, observable, and cost-efficient.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

• Define cloud architecture standards and reference patterns for NaaS platform services across AWS
  (primary), GCP, and Azure
• Own cloud-native design decisions: compute, networking, storage, containerization, serverless, and
  service mesh patterns
• Design and govern IaC (Terraform, Pulumi, or CDK) standards - reusable, modular, auditable
  infrastructure code
• Architect Kubernetes/EKS environments for NaaS workloads: cluster design, operational efficiency,
  production readiness
• Define cloud networking architecture: VPCs, transit gateways, peering, interconnects, CDN, load
  balancing
• Ensure cloud security posture: IAM policies, encryption standards, network segmentation, FedRAMP
  alignment where applicable
• Define observability architecture for cloud workloads: metrics, logging, tracing, alerting
  (OpenTelemetry-aligned)
• Lead cloud cost governance: rightsizing, reserved capacity, spend modeling, FinOps practices
• Evaluate cloud AI/ML platform capabilities (SageMaker, Vertex AI, Bedrock) and define how NaaS
  architecture supports AI workload hosting
• Provide architecture reviews and guidance across engineering teams building on cloud platforms
• Mentor architects and engineers on cloud-native design patterns and best practices
• Produce architecture artifacts: solution designs, reference architectures, ADRs, migration roadmaps

What We Look For in a Candidate

• Bachelor's degree in computer science, engineering, or related field with 10+ years of relevant
  experience or
• Master's degree with 8+ years of relevant experience
• AI-first practitioner - actively integrates AI tools (LLMs, coding assistants, AI-powered analysis and
  design tools) as a routine part of architecture and engineering work, not as an occasional experiment.
• Candidates must demonstrate specific, current examples of how AI has meaningfully accelerated or
  improved their work.
• Deep, demonstrated AWS expertise - required. Must have designed and operated production systems
  on AWS at scale. AWS Solutions Architect Professional or equivalent experience.
• Working knowledge of GCP and Azure - multi-cloud architecture perspective required
• Infrastructure as Code (Terraform, Pulumi, or AWS CDK) - production-level experience
• Kubernetes/EKS: cluster design, operational patterns, Helm, service mesh (Istio or equivalent)
• Cloud networking: VPCs, transit gateways, PrivateLink, BGP peering, CDN, load balancing
• Distributed systems architecture: microservices, event-driven patterns, async messaging (Kafka, SQS,
  EventBridge)
• Cloud security: IAM policies, KMS, network segmentation, compliance controls
• Observability platforms: OpenTelemetry, CloudWatch, Datadog, or equivalent

Preferred:

• Experience with FedRAMP-aligned cloud architecture or GovCloud environments
• AI/ML platform experience: SageMaker, Bedrock, Vertex AI - infrastructure design for ML workloads
• MLOps pipeline design in cloud-native environments
• Experience with cloud-native network functions or telecom NaaS platforms
• CI/CD pipeline design and DevSecOps integration
• FinOps certifications or demonstrated cost governance experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$132,232 - $176,310 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$138,844 - $185,124 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$145,456 - $193,940 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

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