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Cloud Help Desk Remote Jobs in Arizona (NOW HIRING)

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... Full-time remote position. Pay Rate: $17.00-$22.50/hour depending on experience. Key ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Akraya Inc.

Help Desk Specialist I : 26-02461

Tucson, AZ · On-site +1

$20 - $26/hr

Remote Pay Range: $20.00 - $26.00 Per Hour Job Summary: This role provides essential technical ... Prior Service Desk or Desktop Support experience * Incident Management experience * Experience with ...

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Service Desk Analyst (100% Remote) We're hiring Service Desk Analysts to provide Tier 1-Tier2 ... Previous Service Desk, Help Desk, or Desktop Support experience * Windows 11 troubleshooting

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$23 - $25/hr

... Helpdesk Manager. Working with the State of Arizona will provide you the opportunity to learn ... All work, including remote work, should be performed within Arizona unless an exception is properly ...

Phoenix Staff

Tier 3 Service Desk Technician

Phoenix, AZ · Remote

$35 - $42/hr

... cloud and virtual environments, networks, security, and business-critical applications. The ideal ... Implement and support remote-access technologies, including VPN, Remote Desktop/Terminal Services ...

New

5 Star Recruitment

Senior Systems Administrator

Phoenix, AZ · Remote

$85K - $115K/yr

Working closely with other IT teams including Information Security, Service Desk, Quality Assurance ... Public-cloud services (e.g., AWS, Azure). * Secure remote access, remote desktop/VDI solutions.

Connection

Field Solution Architect - Remote

Phoenix, AZ · Remote

$108K - $140K/yr

The FSA demonstrates strong competencies in Cloud, SaaS, Security, and Virtualization technologies ... helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at ...

Connection

Field Solution Architect - Remote

Phoenix, AZ · On-site +1

$108K - $140K/yr

The FSA demonstrates strong competencies in Cloud, SaaS, Security, and Virtualization technologies ... helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at ...

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All JobsCloud Help Desk JobsCloud Help Desk Remote JobsCloud Help Desk Remote Jobs in Arizona

Cloud Help Desk Remote information

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

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What are popular job titles related to Cloud Help Desk Remote jobs in Arizona?

For Cloud Help Desk Remote jobs in Arizona, the most frequently searched job titles are:

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The top searched job categories for Cloud Help Desk Remote jobs in Arizona are:

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Cloud Help Desk Remote jobs near you

IT Help Desk Level 1

Phoenix, AZ • Remote

Trapp Technology
IT Services • 51 - 200 employees
Learn more about Trapp Technologyexternal

$17 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Company Description

Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.

Role Summary

The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.

Full-time remote position.  
Pay Rate: $17.00–$22.50/hour depending on experience.

Key Responsibilities

  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customer-reported issues, troubleshoots effectively, provides solutions, and documents interactions clearly.
  • Supports and assists Level I technicians by providing technical direction and answering questions in team communication channels promptly. 
  • Assesses customer technical support needs and routes or resolves tickets using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching solutions, following knowledgebase articles, and guiding clients through corrective steps.
  • Proactively creates and updates knowledge base articles and documentation.
  • Achieves predetermined service and performance goals
  • Follows designated workflows and escalation procedures while maximizing support efficiency.
  • Participates in Trapp internal meetings and required Trainings
  • Maintains a professional image and demonstrates and adheres all Trapp Policies and Procedures
  • Other Duties as assigned

Short-Term Success Metrics (First 90 Days)

During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:

  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Qualifications

  • High school diploma required
  • CompTIA A + certification preferred.
  • 2+ years of technical customer support experience or help desk experience (MSP experience preferred).
  • Strong troubleshooting skills with the ability to isolate and resolve issues quickly
  • Excellent communication skills, including verbal, written, and active listening abilities
  • Ability to compose grammatically correct, concise, and accurate notes
  • Ability to thrive in a fast-paced, technically advanced environment

Work Environment & Benefits

Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:

  • 100% employer-funded insurance for employee-only medical, dental, and vision coverage
  • Generous employer-funded insurance for family medical, dental, and vision coverage
  • 401 (k) plan with company match
  • Employer-sponsored life insurance
  • Paid parental leave
  • 3 weeks of paid time off, accrued annually
  • 8 company-paid holidays and 2 floating holidays each year
  • Certification and training reimbursement program for approved learning expenses
  • 100% remote position (must be located within an approved state in the United States)
  • Company equipment provided

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