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Cloud Contact Center Engineer Jobs (NOW HIRING)

Samprasoft

NICE CXone migrations contact center

Ideal candidates have experience building NICE cloud contact center experience and can work on all the applications within the CXone portfolio. Will need to be able to work with vendor engineering to ...

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Infographic showing various Cloud Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Contact Center Engineers

California Hot Springs, CA • On-site

Kanak Elite Services Inc
Software Development • 51 - 200 employees
Learn more about Kanak Elite Services Incexternal

Contractor

Re-posted 25 days ago

Job description

Role: Three Contact Center Engineer's – AWS Connect  

Location:  Sacramento , CA HYBRID

need candidate with old linkedlin.. 2019-2020-2021 will workable

Overview:
We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.

Key Responsibilities:

  • Design, build, and optimize contact center architectures leveraging AWS Connect and related AWS services (Lambda, S3, CloudWatch, etc.).
  • Integrate AWS Connect with CRM platforms such as Salesforce and Zendesk, as well as with custom-built applications.
  • Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya, Cisco, and NICE.
  • Script, automate, and enhance system performance using Python and JavaScript.
  • Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.
  • Provide technical leadership and guidance around network engineering, unified communications, PSTN/carrier technologies, and CTI/API development.

Required Qualifications:

  • 7–8 years of progressive experience in Contact Center Engineering.
  • Minimum 5 years of hands-on experience developing, implementing, and managing AWS Connect environments.
  • Strong understanding of telephony, voice systems design, and network fundamentals.
  • Proven experience integrating AWS Connect with CRMs and enterprise applications.
  • Proficiency in scripting (Python, JavaScript) and automation within AWS environments.
  • AWS Certified Solutions Architect certification required.

Thanks & Regards,

YOGITA

✉️ Yogita@kanakits.com