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Amazon Connect Contact Center Engineer Jobs (NOW HIRING)

Senior Contact Center Engineer

Lafayette, LA · On-site

$99K - $137K/yr

Find similar career opportunities Senior Contact Center Engineer Category: Software Development ... Support transition planning and migration efforts toward Amazon Connect . Assist in mapping legacy ...

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Lead Systems Engineer Amazon Connect Healthcare Contact Center Technology Location:St Louis,MO or Dallas,TX or New york,NY (hybrid) or Remote C2C or W2 Role Summary The Lead Systems Engineer Amazon ...

Amazon Connect Production Engineer

Minneota, MN · On-site

$44 - $57.50/hr

The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and ...

Compensation: $70 - $80 per hour Our client is seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect to design, develop, implement, support, and optimize enterprise ...

$70 - $80/hr

Compensation: $70 - $80 per hour Our client is seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect to design, develop, implement, support, and optimize enterprise ...

NY · On-site

$70 - $80/hr

Compensation: $70 - $80 per hour Our client is seeking a Senior AWS Contact Center Routing Engineer specializing in Amazon Connect to design, develop, implement, support, and optimize enterprise ...

Senior Amazon Connect Developer

$125K - $165K/yr

... Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver ...

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

... Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver ...

... from developers to progress by hands on creation of proofs of concepts and collaborative ... Contact Center architecture knowledge. • Excellent analytical and communication (oral & written ...

Role: Amazon Connect Location: Plano, TX,/DE/NJ Job Type: Contract/W2/Full Time Required ... At least 8 years of IT experience in customer service technologies including Contact center cloud ...

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Infographic showing various Amazon Connect Contact Center Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.

Contact Center Engineer - Amazon Connect

Parsippany, NJ • On-site

$90K - $120K/yr

Full-time

Re-posted 11 days ago


Job description


About Us
At Timebox Pro, we’re redefining guest support with innovative cloud-first contact center solutions. As a leader in the travel and hospitality industry, we are committed to delivering exceptional customer experiences at every interaction. We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect.

Role Overview
As a Contact Center Engineer, you will play a pivotal role in designing and implementing next-gen contact center experiences leveraging Amazon Connect and the broader AWS ecosystem. You will work closely with customer support, IT, and engineering teams to deliver seamless, AI-powered guest interactions that enhance satisfaction and streamline support operations.

Key Responsibilities
• Design, implement, and optimize cloud-based contact center solutions using Amazon Connect
• Develop voice and chatbots using Amazon Lex, Lambda, and other AWS services
• Integrate Amazon Polly for text-to-speech and Amazon Comprehend for sentiment analysis
• Leverage APIs for CRM, ticketing, and internal system integrations
• Collaborate with cross-functional teams to enhance automation, routing logic, and personalization
• Implement analytics and monitoring solutions for call flows and agent performance
• Ensure reliability, scalability, and security of the contact center infrastructure

Required Qualifications
• 4–6 years of experience in building and supporting contact center applications
• Strong hands-on expertise with Amazon Connect, Lex, Lambda, and AWS core services
• Experience with Amazon Polly (TTS) and Amazon Comprehend (NLP/Sentiment analysis)
• Proficiency in REST APIs and integration with third-party systems
• Understanding of contact flow design, IVR logic, and call analytics
• Experience working in agile and cross-functional team environments

Preferred Skills
• Exposure to Amazon Bedrock and Large Language Models (LLMs) for conversational AI
• Knowledge of AI/ML-driven automation in customer support systems
• Familiarity with Conversational AI architecture and frameworks
• AWS Certifications (e.g., AWS Certified Solutions Architect, Machine Learning Specialty)
• Experience with Workforce Management (WFM) tools for contact centers (e.g., forecasting, scheduling, adherence)
• Experience with skill-based routing strategies in Amazon Connect
• Ability to configure contact attributes and design intelligent routing logic for personalized experiences
• Understanding of how to optimize agent utilization and service levels using WFM analytics
• Experience with reporting and business intelligence tools, especially Amazon QuickSight

Why Work with Us?
• Drive innovation in guest support through cutting-edge cloud technologies
• Be part of a digitally forward team in a global travel brand
• Opportunity to work with AI and automation for meaningful impact
• Collaborative, supportive, and mission-driven work culture

Apply Now!!