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Cloud Contact Center Engineer Jobs (NOW HIRING)

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Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

Skills based routing design and implementation for voice, chat, email, and SMS contact center ... Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems ...

Ameriprise Financial

Contact Center Engineer

Minneapolis, MN · On-site +1

$120K - $147K/yr

Contact Center Engineer is responsible for the design, implementation, integration, and continual ... Familiarity with cloud contact center platforms and hybrid contact center architectures. Base Pay ...

Judge Group, Inc.

Cloud Engineer II

Newport Beach, CA · On-site

$60 - $61/hr

Our client is currently seeking a Cloud Engineer II Contact Center Developer Newport Beach, CA // Omaha, NE// Charlotte, NC Contract Pacific Life is seeking a Contact Center Developer Contractor to ...

New

Platinum Resource Group

Be Seen First

Cloud Engineer II: 26-00177

Newport Beach, CA · On-site

$63.43 - $68.43/hr

CLOUD ENGINEER II Location ... Newport Beach, CA, Omaha, NE or Charlotte, NC We are seeking a temporary Contact Center Developer ...

New

Apex Systems

Cloud Engineer II

Newport Beach, CA · On-site

$62 - $68/hr

Job#: 3051522 Contact Center Developer (Contract) Location: Newport Beach, CA | Omaha, NE ... About the Role We are seeking a Contact Center Developer to support a cloud contact center ...

New

INA Solution Inc

Contact Center Engineer

New York, NY · On-site

$50 - $65/hr

Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration ... What You'll Do Provide technical support for Five9 or comparable cloud contact center solutions.

Threadneedle group

Contact Center Engineer

Minneapolis, MN · On-site

$120K - $147K/yr

Contact Center Engineer is responsible for the design, implementation, integration, and continual ... Familiarity with cloud contact center platforms and hybrid contact center architectures. Base Pay ...

Threadneedle group

$120K - $147K/yr

Contact Center Engineer is responsible for the design, implementation, integration, and continual ... Familiarity with cloud contact center platforms and hybrid contact center architectures. Base Pay ...

Jobtailor

Contact Center Systems Analyst

Mclean, VA · On-site

* Administer, configure, support, and continuously improve UMGC's cloud contact center technologies, primarily Five9 * Configure and maintain contact center platform settings * Support inbound ...

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How much do cloud contact center engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for cloud contact center engineer in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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Infographic showing various Cloud Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Cloud Contact Center Engineer

Lansing, MI • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

$56.50 - $75.50/hr

Full-time

Re-posted 25 days ago

Job description

NAVA Software solutions is looking for a Cloud Contact Center Engineer
Details:
Cloud Contact Center Engineer
Location: Lansing MI- Hybrid role
Duration: 6-12 months
Job Duties and Responsibilities:
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
  • Supporting Contact center in CCaaS NICE InContact Technology. Need to have skills to create/modify call flows in NICE Studio.

Required Skills
  • NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 3+ years of experience (Critical)
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python - 4years (Critical)
  • Ability to develop, maintain, and troubleshoot webservice API calls - 5+ years of experience (Critical)
  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce is a plus
  • Experience in Contact Center Dashboard Creation
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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