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Cloud Contact Center Jobs (NOW HIRING)

Jobtailor

Contact Center Systems Analyst

Mclean, VA · On-site

* Administer, configure, support, and continuously improve UMGC's cloud contact center technologies, primarily Five9 * Configure and maintain contact center platform settings * Support inbound ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

Skills based routing design and implementation for voice, chat, email, and SMS contact center ... Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems ...

Delphi-US

Lead Cloud Contact Center Architect

Middletown, PA · On-site

$53.25 - $73/hr

Lead Cloud Contact Center Architect (Contract) - Job#5804 Location: Hybrid - Middletown, PA Description of Duties * Design and implement voice and contact center solutions, including Natural Language ...

VersaTech, Inc.

Contact Center Systems Analyst

$85K - $105K/yr

The Contact Center Systems Analyst is responsible for the administration, configuration, support, and continuous improvement of UMGC's cloud contact center technologies, with Five9 serving as the ...

Attain Partners

Contact Center Systems Analyst

The Contact Center Systems Analyst is responsible for the administration, configuration, support, and continuous improvement of UMGC's cloud contact center technologies, with Five9 serving as the ...

Platinum Resource Group

Be Seen First

Cloud Engineer II: 26-00177

Newport Beach, CA · On-site

$63.43 - $68.43/hr

CLOUD ENGINEER II Location ... Newport Beach, CA, Omaha, NE or Charlotte, NC We are seeking a temporary Contact Center Developer ...

New

Judge Group, Inc.

Cloud Engineer II

Newport Beach, CA · On-site

$60 - $61/hr

Our client is currently seeking a Cloud Engineer II Contact Center Developer Newport Beach, CA // Omaha, NE// Charlotte, NC Contract Pacific Life is seeking a Contact Center Developer Contractor to ...

New

INA Solution Inc

Contact Center Engineer

New York, NY · On-site

$50 - $65/hr

Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a cloud-based contact center environment. This role focuses on ensuring seamless voice operations ...

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Cloud Contact Center information

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How much do cloud contact center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for cloud contact center in the United States is $61.71, according to ZipRecruiter salary data. Most workers in this role earn between $54.09 and $74.04 per hour, depending on experience, location, and employer.

What is a cloud contact center?

A Cloud Contact Center is a customer service solution that uses cloud-based technology to manage inbound and outbound communications across various channels, such as phone, email, chat, and social media. Unlike traditional call centers, cloud contact centers are hosted on the internet, allowing employees to work remotely and businesses to scale operations easily. They offer features like automatic call distribution, interactive voice response, analytics, and integration with CRM systems. This makes them more flexible, cost-effective, and accessible for organizations of all sizes.

What are some common challenges faced by professionals working in a cloud contact center, and how can they be addressed?

One common challenge in a Cloud Contact Center role is adapting to rapidly evolving technologies and frequent updates to cloud-based platforms. Staying current with new features and best practices is essential, which often requires ongoing training and self-learning. Additionally, professionals may encounter issues with integration between various communication channels or third-party tools, making collaboration with IT and vendor support teams crucial. Building strong communication skills and maintaining flexibility can help overcome these challenges and ensure smooth operations.

What are the key skills and qualifications needed to thrive as a cloud contact center specialist, and why are they important?

To thrive as a Cloud Contact Center Specialist, you need strong knowledge of customer service operations, experience with cloud-based contact center platforms, and often a relevant IT or business degree. Familiarity with tools such as Amazon Connect, Genesys Cloud, Salesforce Service Cloud, and certifications like AWS Certified Cloud Practitioner are typically expected. Excellent problem-solving, communication, and adaptability are critical soft skills for addressing client needs and managing evolving technologies. These skills and qualifications ensure the efficient deployment, management, and optimization of cloud contact center solutions to enhance customer experience and operational efficiency.

What are popular job titles related to Cloud Contact Center jobs?

For Cloud Contact Center jobs, the most frequently searched job titles are:

Cloud Contact Center Engineer

Lansing, MI • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

$56.50 - $75.50/hr

Full-time

Re-posted 25 days ago

Job description

NAVA Software solutions is looking for a Cloud Contact Center Engineer
Details:
Cloud Contact Center Engineer
Location: Lansing MI- Hybrid role
Duration: 6-12 months
Job Duties and Responsibilities:
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
  • Confident in a client facing role and possess the ability to manage multiple stakeholders.
  • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
  • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
  • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
  • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
  • Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
  • Understand business requirements with the ability to translate to technical requirements
  • Prepare design documents based on business requirements for the application development
  • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
  • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
  • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
  • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
  • Supporting Contact center in CCaaS NICE InContact Technology. Need to have skills to create/modify call flows in NICE Studio.

Required Skills
  • NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 3+ years of experience (Critical)
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python - 4years (Critical)
  • Ability to develop, maintain, and troubleshoot webservice API calls - 5+ years of experience (Critical)
  • Experience in Contact Center Dashboard Creation
  • Experience with Salesforce is a plus
  • Experience in Contact Center Dashboard Creation
  • Base knowledge of intersystem networking, and data traffic flow between components.
  • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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