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Solution Contact Center Jobs (NOW HIRING)

Robert Half

Contact Center Manager

Charlotte, NC · On-site

$80K - $120K/yr

Partner closely with Operations, Sales, Service, Finance, IT, and other departments to identify cross-functional inefficiencies and implement solutions. * Help develop and standardize contact center ...

Varite

Contact Center Representative

Manhattan, NY · On-site

$19.50 - $25.25/hr

The Contact Center Representative will provide exceptional customer service and support to active ... Research issues, determine appropriate solutions, and clearly communicate resolutions. * Handle ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

$113K/yr

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

DMI

Contact Center Supervisor

Sharonville, OH

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons ... The Contact Center Supervisor serves as the bridge between frontline operations and strategic ...

Rfcu

Director/Contact Center

Rockland, MA · On-site

$115K - $130K/yr

Evaluate and implement automation, artificial intelligence, self-service, and other technology solutions that improve efficiency and accessibility. * Ensure Contact Center policies, procedures ...

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Contact Center Solution

Frisco, TX

krg technology inc
IT Services • 201 - 500 employees
Learn more about krg technology incexternal

Full-time

Re-posted 2 days ago

Key responsibilities

  • Design, strategize, and implement voice infrastructure for the Cisco Contact Center Enterprise environment.

  • Engineer and optimize contact center routing environments, including call flow design and development.

  • Collaborate with engineering, architecture, application development, and governance teams to ensure operational efficiency and support telephony projects.

Job description

Company Description

Nandha

KRG Technologies, Inc.,

Nandha(at)krgtech.com

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : 661-367-8000 Ext : 304


Job Description

Responsibilities:

Provide voice infrastructure design, strategy & implementation plans for the Cisco Contact Center Enterprise environment.

Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP.

Influences strategy to constantly maintain and drive towards a next-generation voice network infrastructure.

Work closely with Engineering, Architecture, Application Development, and Governance groups to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.

Collaborates with peer technology engineering leaders in evaluating and developing next-gen technologies that can be leveraged across disciplines. Collaboration focused on IVR and CTI development teams.

Develop proposals and present to management.

Create and update policies and procedures

Mentor other engineers and provide escalation support to the production support team.

Work closely with business partners on telephony related projects and initiatives

Requirements:

Expert level proficiency of Cisco Call Center technologies such as Cisco UCCE, Contact Center scripting.

Strong Experience in VXML scripting and IVR development

Experience with large scale call center environments

Strong experience in call flow design and development in Cisco UCCE environments

Background inVoIP Telephony, Cisco Call Manager, Cisco Unity voicemail and Webex and Jabber.

Strong knowledge and experience in dial plan designs and implementation

Strong experience in Cisco Gateway and Gatekeeper configurations and administration

Experience with SIP and H.323 protocols

Knowledge and experience of Cisco IOS Cisco gateways to include Cisco 29XX, 38XX, AS53XX and AS54XX.

Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions

Work closely with business partners on telephony related projects and initiatives

Provide knowledge transfer to peer engineering teammates.

Be able to work in a geographically dispersed team environment

Excellent written and verbal communication skills.

Excellent computer skills necessary in Word, Excel, Presentation, Project and Visio.

Excellent people skills with ability to handle difficult personnel situations.

Ability to establish and define automated system installation/configuration procedures.

Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure.

Excellent analytical skills and the ability to apply them towards the investigation of existing installations.

Ability to establish performance models and validation techniques.

Must be able to communicate effectively with technical and non-technical audiences.

Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment.

Experience in a large enterprise contact center environment.

Voice experience within e-commerce or financial services industry.

6+ years experience in Cisco voice/data communications

CCVP, CCIE certifications a plus and/or 4 year college degree or equivalent experience.

Must be a self-starter with the ability to work independently and in a collaborative team environment.

Qualifications

Cisco UCCE

Additional Information

HcL America

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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