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Clinical Support Associate Jobs in Newton, MA (NOW HIRING)

4G Clinical

Customer Support Associate

Wellesley, MA · On-site

$18 - $22/hr

Description The Customer Support Associate is responsible for the following: * Work with our ... Familiarity with clinical trial is desired, but not required. Education and/or Certification ...

NuPath Inc

Associate Clinical Director

Woburn, MA · On-site

$75K - $85K/yr

Associate Clinical Director Location: Woburn, MA Salary Range: $75k-$85k depending on experience ... Demonstrated training in Applied Behavior Analysis and Positive Behavior Supports. * Experience ...

NuPath Inc

Associate Clinical Director

Woburn, MA · On-site

$75K - $85K/yr

Associate Clinical Director Location: Woburn, MA Salary Range: $75k-$85k depending on experience ... Demonstrated training in Applied Behavior Analysis and Positive Behavior Supports. * Experience ...

DHD Consulting

Senior Clinical Specialist

Boston, MA · On-site

This role involves collaborating with cross-functional teams, including Technical Support and Sales ... Requirements and Skills · Associate degree with a minimum 4 years of clinical or medical sales ...

Podimetrics

Quality Associate

Somerville, MA

Job Title: Quality Associate Department: Quality and Regulatory Location: On-site at HQ in ... Coordinate with Device Operations, Sustaining Engineering, and Clinical Support Services to resolve ...

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All JobsClinical Support Associate JobsClinical Support Associate Jobs in Newton, MA

Clinical Support Associate information

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How much do clinical support associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for clinical support associate in Newton, MA is $30.19, according to ZipRecruiter salary data. Most workers in this role earn between $27.16 and $34.04 per hour, depending on experience, location, and employer.

What is a clinical support associate?

Clinical Support Associates are healthcare professionals who assist medical staff in hospitals, clinics, or other healthcare settings. Their responsibilities typically include supporting nurses and doctors with patient care tasks, preparing examination rooms, taking vital signs, and maintaining medical records. They play a crucial role in ensuring smooth operations and improving patient experiences. Clinical Support Associates often serve as a liaison between patients and medical staff, helping to address patient needs and concerns. Training requirements may vary, but most positions require a high school diploma and on-the-job training.

What are the key skills and qualifications needed to thrive as a clinical support associate?

To thrive as a Clinical Support Associate, you need a solid understanding of medical terminology, patient care protocols, and a high school diploma or equivalent, often supplemented by healthcare experience or certification such as Certified Nursing Assistant (CNA). Familiarity with electronic health record (EHR) systems, office software, and basic medical equipment is typically required. Strong organizational skills, attention to detail, and effective communication are key soft skills that enhance performance in this role. These skills and qualities are important to ensure accurate patient data management, smooth clinical operations, and positive patient experiences.

What are some common challenges faced by clinical support associates when balancing administrative tasks with patient care responsibilities?

Clinical Support Associates often juggle a variety of responsibilities, from managing patient records and scheduling appointments to assisting with direct patient care. One common challenge is efficiently prioritizing tasks during busy periods, especially when urgent patient needs arise alongside administrative deadlines. Maintaining strong organizational skills and clear communication with clinical teams can help manage these competing demands. Many clinics provide training and encourage teamwork to ensure that both administrative and patient care duties are met without compromising service quality.

What is the difference between Clinical Support Associate vs Medical Assistant?

AspectClinical Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; certification preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient settings
Job ResponsibilitiesAssisting with patient prep, clerical tasks, basic clinical proceduresPatient intake, vital signs, assisting with exams, administrative duties

Both roles support healthcare teams but differ slightly in responsibilities and settings. Clinical Support Associates often focus on clinical tasks and patient prep, while Medical Assistants handle both clinical and administrative duties primarily in outpatient clinics. Understanding these differences can help you choose the right career path or job search focus.

What are the duties of a clinical support associate?

A clinical support associate assists healthcare professionals by preparing and organizing patient records, scheduling appointments, and managing administrative tasks. They may also help with patient intake, ensure compliance with safety protocols, and operate basic medical equipment, often requiring attention to detail and good communication skills.

What job categories do people searching Clinical Support Associate jobs in Newton, MA look for?

The top searched job categories for Clinical Support Associate jobs in Newton, MA are:

What cities near Newton, MA are hiring for Clinical Support Associate jobs?

Cities near Newton, MA with the most Clinical Support Associate job openings:

Clinical Support Associate jobs near you
Infographic showing various Clinical Support Associate job openings in Newton, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,797 per year, or $30.2 per hour.

Customer Support Associate

4G Clinical

Wellesley, MA • On-site

$18 - $22/hr

Full-time

Posted 9 days ago

Job description

Description
The Customer Support Associate is responsible for the following:
  • Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
  • Follow established procedures and guidelines and provide suggestions to help drive positive process improvements.
  • Responsible for handling calls from new and existing customers regarding a variety of requests, fulfilling requests, and maintaining the database.
  • Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
  • Ensure communication is properly documented in the Event Tracking tool.
  • Provide off hours coverage on a predetermined schedule supplied by the Lead or Senior Customer Support Associate.
  • Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate.
  • Able to work in the event of any services outages i.e. power, phone, internet etc.
  • Participate in all required job training and development courses and seminars.
  • Assist with system testing.

This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs
Requirements
  • The position requires experience as a services provider.
  • The following skills are essential: customer service, troubleshooting and problem resolution.
  • The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently, ability to work well in a team environment.
  • Familiarity with clinical trial is desired, but not required.

Education and/or Certification Requirements
The candidate must possess a high school diploma or equivalent, and 2-4 years of relevant customer service experience. Currently pursuing a degree in healthcare, computer science, business, communication or information technology field, equivalent experience, or diploma is a plus.
Compensation: $18/hr - $22/hrThe salary range listed above represents a good-faith estimate of the base pay for this role and is provided to comply with applicable laws and regulations. The actual base salary offered will depend on factors such as the candidate's location, qualifications, experience, and skills

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